Rakuten

For the most part every time I have used them I got the credit I was supposed to but not easily I had to email them to verify it and the last time I did it was a $700.eBay purchase That was qualified and verified and after emailing them the information twice they told me it was not eligible even though it was directly under the category I'm not gonna waste anymore time using them

I have to give kudos to the customer service folks. When I wrote them about an issue I had over Christmas, I honestly didn't expect a reply until sometime next week. Let me say, minutes went by and I had my reply. They asked for all the info I could provide and within a few hours, I not only had my answers, but I had my rebate. I tell EVERYONE that I know, family, doctors, nurses, friends, customers at my store, EVERYONE about ebates! They truly ROCK!

Pretty easy to search through and did get a small percentage rebate. Would like to see higher % cash back rebates for a wider swath of companies, though.

Best customer service I have seen in a while. Quick response, great results! I emailed them with and issue and they got back to me right away with the result. Thank you Ebates!

For the first time since I joined ebates I did not receive my money from an ebay purchase... however the folks at ebates made it right in a heartbeat... awesome and immediate service!

A great way to save money on both on line and in store purchase from top tier stores and web site. I have saved $100's using their rebate program. It's like finding money.

This was one website I thought was too good to be true -- boy was I wrong! Simple, up front, and no extra "paperwork" to be used. You simply log in to the ebates.com website and select where you want to shop (lands end, barnes and noble, coldwater creek, drugstore.com, etc) and the site launches your shopping site. Any purchase you make from the shopping site is credited to your account. 4 times a year you are sent a check based on the amount of accrued dollars in your account.

Each shopping website sets its own % rate on rebates (they range from 1% - 30%) and can change during the year based on specials. You do receive emails telling which websites are running specials (during ebates birthday week last year, many websites doubled their rebate %). Another really nice feature of ebates.com is that they list current coupon/promotions for their websites also so you can launch your website, use the online coupon, and get your % rebate with one click!

It is well worth checking out the list of included vendors -- there are hundreds! Very popular well-known ones! The checks cash just fine and I love getting paid for places I online-shop anyway!

LOVE IT!

The

"RAKUTEN" IS A MESS... TOTALLY CONFUSING... I'VE SHOPPED ONLINE & HAVE SPENT THOUSANDS OF DOLLARS@ SPONSORED WEBSITES... I HAVE NEVER RECEIVED A SINGLE DIME SINCE SIGNING UP FOR "REWARDS" WITH "RAKUTEN"... THE FORMAT IS RIDICULOUSLY CONFUSING & A TOTAL WASTE OF TIME. (I THOUGHT: 1)YOU SIGN UP... 2)YOU PICK ALL THE STORES & WEBSITES YOU SHOP AT... 3)YOU "AUTOMATICALLY" RECEIVE REWARDS... THIS IS NOT THE CASE... (I HAVE ADDED ALL THE WEBSITES AND STORES I FREQUENTLY PURCHASE FROM... I HAVE YET TO RECEIVE ANY REWARDS FOR DOING SO) "RAKUTEN" (FORMERLY "EBATES") IS A COMPLETE JOKE. (THIS JAPANESE BASED COMPANY SHOULD HAVE DONE THEIR HOMEWORK BEFORE BUYING OUT "EBATES" & LAUNCHING THIS ("DOOMED TO FAIL") NEW "REWARDS SITE".

I love Ebates! They pay me to shop where I already shop. It's a no brainer right? I simply login to Ebates, find my favorite stores/websites, login through Ebates to their site and shop. Ebates automatically calculates any savings I qualify for and sends me a quarterly check. I LOVE FREE MONEY!

I love the option of cash back and so far I have received over 50 dollars in cash back. That makes me happy. Now why the 2 star review? Their customer service and their vague wording. I have contacted their customer service multiple times regarding issues from getting cash back on eligible purchases to getting my referral bonuses, but all have been complete failures because they do not actually respond half the time. I have received the same exact answer countless times, indicating they are somewhat automated responses, and they have not been resolved. As far as their vagueness, they state a such and such purchase is eligible for cash back, but at times it's not (e.g. Buying a computer from eBay, eligible for 1% cash back as stated under their electronics section, not awarded because that specific one does not count). Not understanding why, I contact customer support, automated response, no resolution, unhappy user. Getting the cash back is great! But fix your absurd service department, and add a customer service line rather than email too!

I have been waiting for my rebate for over 3 months and looks like i have to wait another 3 months. It is bull, I tried getting ahold of yhere customer service a few ti es and nothing. Finally someone got back trying to tell me that my name and address was not in my acct. That is bull I put it and saved it. If it was not there then it was there site not working. Wast of time they do not send any money out at all. I give all info amd still waiting for them to send me the rebate of $130. Maybe it is is $20 they send it. But they keep making up excuses why I have not got mine

I have now made 3 purchases in which I was supposed to get a significant amount on cash back and was never credited the amount, even after emailing repeatedly regarding these purchases. The last large purchase was on black friday for a TV and computer purchased through Dell Consumer at 12% cash back. That would make the cash back around $80. However, I keep getting different answers when I email regarding this purchase. This coincides with how they dealt with a hotel reservation last year in which I supposed to receive about $14 cash back and then my very last purchase on Amazon which touted 5.5% cash back on a Kindle Fire tablet purchase. Now ebates lists that purchase as ineligible for cash back. So apparently if I use it to get about 80 cents in cash back, I'm fine, but anything over $10, and they must have a process in place to make it almost impossible for the consumer to actually get that amount. So I definitely see Ebates as a scam now. Enjoy stealing my cash back from Dell - I will no longer be using Ebates and I'm going to make sure everyone I've referred knows not to use ebates anymore. Which won't be hard given how many people that I did refer that complained to me about the same issues.

FYI: You get paid to buy what you would be buying anyway.
PayPal deposits your rewards wherever you prefer, quarterly.
PayPal keeps track of it for you.
So may paying vendors to choose from.
LOVE, LOVE, LOVE!

I love Ebates!
At first I was suspicious of being scammed
But NO! I just got my second Big Fat Check from them, it's like $160

WOW.
I've never thought I would have that much cashback just from online shopping!

Their customer service is great! For my first check, I did not get credits from my purchase (for some reasons). However, I called them and explained the problem I got, they did a good job on solving that problem out for me in a kind manner!
So that didnt bother me at all.

For someone who experiences the same problem, if u didnt get credits for a purchase, you can go to Ebates app ==> "Where's My Cash Back" ==> click on the purchase u didnt get credits for ==> type in Order Number and Order Subtotal

I'll keep using Ebates, it's the first thing I would think of whenever I do online shopping!

When my purchase with Vitacost through Ebates didn't work correctly it was quickly resolved through email. Thank you so much Ebates for your excellent customer service!

I created an Ebates account under the impression of earning back a small amount of money. Their commercials presented women who claim to have earned hundreds of dollars back. While I'm entirely satisfied with the way the website has worked for me, it's not worth my time. Frankly, it's probably not worth many people's time. If you shop at places (as other reviewers mention) such as Amazon, Target, or even Rite Aid, you won't find any cash back. Or the cash back is for very specific categories that you'll probably won't find yourself purchasing from.

Again, I'm entirely fine with it since sign up was free and I'm not in a place to demand anything. However, seeing that I saved $0.04 from shopping at a store, or $0.30 at American Eagle, it's not even worth my time to log in and remember to "activate" my shopping session. I don't bother using Ebates anymore. This was just my experience. And honestly, Ebates here seem to have a ton of reviewers (a lot more than many websites rated here), and a lot of the reviews seem fake and suspicious to me. It doesn't inspire confidence to trust a company that needs to make fake accounts to write fake customer service reviews (which is weird because how often do people actually review eBates for customer service rather than the actual service?) Hmmm.

I know that it may seem cliché but I literally get paid to shop and I love it. I just walk to my mailbox and I had a chick I really sound like the commercial but the commercial was real because that's exactly what happened but check was in my name in my mailbox I cashed it it was legit and now I can't get enough of this site

EBATES HAS GREAT CUSTOMER SERVICE: As a result my not properly logging in to their website, my rebate was not posted. After contacting EBATES customer service by email, they immediately responded that day with a customized reply, and advised they would be monitoring whether the rebate was posted. When it had not been, they then contacted me again a few days later (versus me having to contact them) and advised they would fix the omission after getting some info. I was able to quickly email this info (versus fax or mail) and my rebate was posted almost immediately. Got a great 15% rebate on my order, got my items super fast with free delivery, and then enjoyed some great customer service. Don't think of ordering anything online without checking first whether it can purchased through EBATES. Thank you.

Get money back on just about everything you order online. It's as simple as clicking a button and it adds up so quickly. You are going to buy the items anyway, why not get cash back?

Very poor customers services! I send 3 emails after I purchased a camera without any answers from them to let me know if was canceled or nothing! I still don't know what happened... DON'T BUY FROM RAKUTEM.com

I love Ebates! It is a easy way to get cash back on online shopping. They are simple to use and if you have a dispute they work very hard to resolve the issue. Great company!

Great cash back and coupons available... If there are any questions the staff replies back within the same day often but no more than two days which I think is great

I continue to be so very pleased with the level of efficiency the Ebates customer service reps display. Additionally, my several interactions with them have been professional as well as friendly.