Rakuten

I sent an email last night around 6pm pst to inform that I had not yet received my check in the mail (sent a few weeks prior.) Rachel responded to me within 2 hours and resolved the matter the next day! I am so impressed with Ebates service!

Kendrick, EBates customer agent, was helpful. I've included his name in this review because we all had disappointing service with various companies that do not live up to promises. Kendrick either had stocks in Ebates or is an honest hardworking soul. A rare find in this greedy world.

I purchased a mirror on Rakuten and they promised it would ship in 7 days. It has been weeks and there is no mirror and no notification of shipment. When I try to find out where my order is, I receive a robot email telling me they are not responsible for it! They were quite eager to take my money but they took the money and never delivered the product.

Buyer beware! This internet site appears to be a scam and a rip off. Read the reviews online before you make a purchase. Learn from my $$$ mistake!

I recently realized that I had let my most recent check from Ebates expire before cashing. I emailed in and got the response that yes they could reissue it and oh by the way you didn't cash one from last year either-want us to reissue it too? Not many companies would be honest and make you aware of something you didn't even bring up, but I applaud them for going the extra mile! Love Ebates even more now!

I just recently became active with EBATES and so far am extremely pleased. I can see the deal or cash back offer before I even begin shopping and the cash back accumulates pretty quickly. I had an question recently, and emailed for support. I was so impressed with the quick response I received. They really do care about the members and handle everything to help you have a good experience. I will never shop online again without checking EBATES first. Thanks for this great program.

If you use the click through cash back this works well. What I would not recommend is their auto tracker (or whatever it is called) as it slows down your computer and doesn't track half the things you buy.

I love this site, especially since i can get cash back shopping in stores as well as online. So far no problems. Always get an email that tells me how much i've earned right after i've made a purchase.

Great Experience. I love getting money back from my purchases. There is a great selection of stores/sites. I also like that when I am on a shopping site, your icon pops up and reminds me to go through Rakuten.

I love Ebates! I've been a member since 1/2013 & have gotten back over $300 shopping with Ebates. Free cash for buying things I needed anyway! They don't care if you're paying full price or an item's on Clearance... They'll still give you cash back... It's like a discount on top of a discount... AWESOME!

I started Ebates during online Christmas shopping and could not believe how easy it was to earn money. I then noticed last week that it could be used on Amazon. I am an Amazon Prime member so this was thrilling to me.
I am not the most internet savvy person and had some user error issues while using Ebates with my Amazon Prime account. Ebates customer service helped me resolve these issues immediately. I could not believe how fast they responded and helped me figure out what I was doing wrong. On one of my Amazon orders, it did not qualify but they gave me credit as a courtesy which was super nice. I love Ebates! I highly recommend them if you love saving money!

Ebates is trying to get more people by offering $25 for each friend.
I have referred three friends but now Ebates is refusing to send me a check.
Send them multiple emails. Did not get a response for two weeks. Finally got a response saying that they refuse to issue a check.
This is complete waist of time.
Use your credit card offers like Discover, which is more reliable than Ebates.
I would recommend to stay away from Ebates. There are much better ways to save money.

I absolutely LOVE this company! They are true to their word with their cash back promo's; and if on the off chance there is a problem to be solved, they act on it almost immediately! I have never had such a good response from any customer service member ANYWHERE! I also love that they give you cash back for shopping at places where you would normally shop anyway, without jumping through hoops! I have referred friends and will continue to do so, this is a "too good to be true" that is just plain too good and absolutely true! I will be with them for life!

We had an issue with our Ebates account that was seemingly complex. Because of that, we contacted Ebates via email. Sure, it took a couple of days for them to initially respond, but the quality level of dedicated, personalized service that was offered to us in regards to the issue was extraordinary! Rachel went out of her to ensure that the problem was taken care of, and better yet, she explained to us via frequent communications what was going on with our account. This type of service is not customary for large companies, small companies, or any company anymore. Yet, Ebates and Rachel exceeded the expectations in a remarkable way!

I've been using Ebates for a couple years now. I always get the correct cash back for store purchases. However, it is extremely hit or miss when it comes to receiving travel cash back. I seem to spend more time contacting customer service and sending in information they already have. Eventually the cash back is received, but the amount of time spent fixing all their errors is frustrating and getting old quickly. They need to do a better job of actually delivering what they advertise without the customer having to spend hours doing their work.

When I was introduced to Ebates I was skeptical, it sounded too good to be true. My skepticism has long since passed. They are Rock Solid in every way, I can't understand why anyone who uses the web to shop doesn't use Ebates. It's free money, plain and simple. Make sure you install the browser plugin that way when you visit a site that offers cash back Ebates displays a banner allowing you to activate your visit on the site.

In the several years I have been using them there has only been one issue, which they corrected immediately. The problem was with the merchant Dell, not them. Despite the fact that Dell indicated the purchase was made via phone and not the internet Ebates still gave me the cash back. It was almost $50 and they stepped up no problem.

Like I said, it's free money plain and simple.

Not a single transaction has gone thru in 2 months. Their website is the WORSE when it comes to needing help. Their transaction "lookup" page doesn't work for diddly. Almost impossible to contact them. I'm in the process of seeing what their response to this mess will be. So far, nothing

What ever type purchase if it be large or small Rakuten has your money back. The money back process is fast and very efficient. Why would anyone would past up a chance to obtain free money? You shop at your favorite sites for the cash back. Every body loves shopping! I truly am a devoted participant. Thank you

Recently Ebates closed my colleagues' and mine account and told us we are abusing their 5 $ referral bonus system. Pretty absurd accusation. But fine, they asked to confirm our identity by providing tons of documents.
After we all did that, they still closed all of our accounts.
SPAM, stay away!

Horrible customer service. I've been a customer for over 15 years, and they keep sending me emails about making referrals. I finally make 1 referral, and they credit my account with the bonus, then take it away with no explanation. When I ask why, they lock up my account and accuse me of trying to cheat them with the 1 referral! The person I referred does not have an account with them, but Rakuten insists he does. I can't believe how badly they're treating me after 15 years as their customer. I will be taking my business to Topcashback from now on. They have higher rebates, and decent customer service, unlike Rakuten.

Ebates handled my phone in order to a participating store super fast. I sent them all the info they needed and within a couple hours the matter had been settled. I would highly recommend using Ebates on all their participating stores. Every little bit saved helps and their birthday gift promo of 15% is fantastic. Thank you Ebates!

While customer service did provide a response quickly, it never resulted in anything positive. I emailed 3 times inquiring about a check they sent me back in mid December but I never received. It was my first experience with ebates and initially I recommended it to all of my colleagues which I now regret. This is not what I expected from shopping on Ebates.

My local post office has somehow managed to screw up my mail the past few weeks, which happened to be the week my ebates cash back check was mailed. One email to ebates support & 30 mins later it was all resolved! They even informed me I had a check from a year ago that had not been cashed either, which I had no idea. They sent both checks with the next month's check. Could not have gone smoother! Another reason to love ebates!

It automatically identified the site was eligible for Rakuten and set up so that I would get credit on purchases. During checkout, it identified that there were several 'coupons' available which it auto-applied in order to find the best one. Very nice experience.