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Rakuten has a rating of 2.7 stars from 2,124 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Rakuten most frequently mention credit card, referral bonus, and family member problems. Rakuten ranks 5th among Cash Back sites.
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Rakuten team are the best service I've come across in the US. We are refugees from Ukraine and we are very grateful to Rakuten for such joy as excellent service, impeccable work, patience, respect for the client and professionalism. I will be happy to buy everything only through the Rakuten service. This is a great savings and a great pleasure to know them! Thank you Susan!
They never pay what you actually earned. I have yet to have a single transaction pay what was advertised. Even after purchases have been verified they just delete the payout for no reason. 100% scam!
I just wanted to say that I love Ebates! And it does really pay to shop online! Kim B in member services was great!
Date of experience: May 11, 2017
I recently inquired about some cash back that I didn't see posted. It was posted in less than an hour. Now, that's customer service!
Date of experience: May 20, 2015
BE VERY CAREFUL, make sure, you are getting cash back on all the orders/ because Ebates will literally scammed you out of cash back and then if you bring it up to them, they just blame it on the merchan, how "it wasn't reported by the merchant."
And, then if you keep brining it up, they will refer you to merchant's terms and conditions but this isn't one merchant specific, and ask you send your order confirmation, more way to steal your info! It happens to with all the merchants you shop on a regular basis and Ebates is just hoping, you won't catch them stealing your cash back because they will only add cash back on some of the orders and NOT ALL!
Look for another cash back service or at least make sure, Ebates is giving you cash back on each and every order and they will screw you!
Date of experience: July 9, 2019
Alexis Rowald, was Great, she helped me get my account straightened out in no time at all,, very nice and uplifting... She is awesome!
Date of experience: September 22, 2014
Shop here alot... so many different japanese stores! Just have not shopped with them for awhile because all that has happened with japan.
Date of experience: May 6, 2011
I planned on buying a big (for me!) ticket item during Black Friday and was trying to figure out the best deal based on price and Ebates cash back %. Did the math and decided on Kohl's.
Day 0 (Thu): I went through Ebates submit the order. Started to worry when I didn't get a "cash back update" email confirming my earned credit, especially since later purchases were credited.
Day 2 (Sat): I submitted a contact form on their website asking about the status of my purchase.
Day 4 (Mon): Received an email indicating that it can take a few days, but if I didn't see the credit soon, they'd check in with the store.
Day 7 (Thu): Without my follow up or prompting, I get another email saying that my case is getting forwarded to an agent in the Accounts Dept; someone will contact me soon.
Day 9 (Sat): An email from the agent writes back thanking me for my patience and saying that even though Ebates hasn't gotten credit for the purchase, they don't want ME waiting on the order so they've added it to my account!
I was initially frustrated that I couldn't find a phone number to call and a rep to speak with, but I'm extremely impressed by the customer service in resolving my concern so quickly. After submitting the initial online contact form, I didn't have to continually follow up and wonder what was happening.
Their responsiveness - especially considering it's one of the busiest shopping weeks of the year - was superb! And I really appreciated that they credited my account in advance even as they wait(ed) for the store to credit them.
I've never had to test out Ebates customer service before so they made a very positive first impression. In fact, it's made me more aware of signing into Ebates as a portal whenever I'm shopping online.
Date of experience: December 9, 2014
Rakutem makes getting a better price on items easy by their refunds. It is easy and done completely in one step
Date of experience: July 31, 2019
Needed to cjhange my email address. Sent Ebates Customer service an email and it was taken care of right away. I
Date of experience: May 11, 2016
2 orders so far. Each one taken over 60 days to ship and receive. So slow and if you send them an email all you get is automated responses.
Date of experience: December 25, 2017
It's seems as if Rakuten has expanded upon EBATES (also wonderful). Same services, same great feel. Thank you!
Date of experience: June 5, 2019
Great support and fast response I like that I do not have to wait days for an answer and money is added almost immediately when you have a problem
Date of experience: October 23, 2020
I have only good things to say. I am going to give four pieces of advice. 1. Screenshot your Rakuten shopping trip number after the order is placed if you have a browser button. 2. Activate Rakuten often. As browsing then getting to the checkout then going back into the website after changing your mind about products in the cart can de-activate. Maybe you thought you activated and it was actually a half hour before checkout and the wait de-activated and the "bag" or "cart" closed on the website. 3. Contact Rakuten about everything. They have a great customer support team. If you activated your button or went through their website the store may still give cashback even if the order was placed without the shopping trip being activated the last time the website is visited that day. If an order is cancelled, it's probably a good idea to tell customer service. I had an issue at checkout where Rakuten wasn't working properly. Somehow Shop Pay was automatically activating and asked for a code. I ignored the code request which disabled the checkout experience. The customer service team walked me through the issue. The Shop Pay issue discovery happened when I kept getting questions from Rakuten. 4. Pay attention to double cash back days and 10% cashback days. Double days and 10% or more adds up quickly. My only complaint is Rakuten could give more information on how to find and record the shopping trip number. It has taken me a while, but I'm pretty quick to screenshot the order number/placement page with the Rakuten information. I am grateful for Rakuten. They have a kind, respectful team. I am making certain I am the same towards them. I hope they don't have any complaints against me. Laugh slightly out loud
Tip for consumers:
The support team is very patient, helpful and kind. Contact them with any and all problems. I did send them a thank you email during member appreciation day. I got quite a bit of cashback from those sites that day. Look for and use Double Cashback and 10% Cashback.
Products used:
It is a coupon/cashback website. The button at the top of the Edge browser is very helpful.
Date of experience: August 4, 2020
When I encountered a lagging bonus back problem, I contacted with the Service Care. Mr/Mrs Kim replied very soon and solved it. Thank you, Kim.
Date of experience: April 15, 2016
I did not receive the correct ebate from one of my shopping trips and the issue was resolved in an hour! Great customer service and quick response.
Date of experience: February 29, 2016
Daily Deals, can be steals, watch what you are bidding on they do stand up for honoring what they sell, contacting them is a deal and a half, so go through the Main Place and Get Buyer Protection.
Date of experience: October 12, 2010
I purchase almost 90 percent of my things online due to a recent automobile accident where my injuries caused me to be homebound. Because of this, I was thrilled to find out about EBATES because almost every store I purchase from is listed. Recently, I purchased a $300 tablet from HSN online and I couldn't remember if I had gone thru EBATES prior to ordering thru HSN. I immediately contacted the customer service area at EBATES and they investigated my purchase. Well, it turned out that I hadn't and I would have missed out on getting a rebate from my big order. But as a courtesy to me, the EBATES representative went ahead and gave me the rebate amount for my purchase anyway! I was in 7th Heaven and they are now on my Favorites site as well as posting a yellow reminder stickee on my computer screen. I will tell everyone I value as a good friend about this great site, especially the ones who like to shop as a hobby like me!
Date of experience: April 28, 2015
Roxanna F is the best and helped me tremendously! Thank you so much Roxanna!
Hope we can interact again!
Date of experience: December 19, 2018
I use ebates as my secondary cashback site. They pay. I just don't always get best rate through them
Date of experience: February 23, 2018
Thanks for making it easy to find rebates while shopping. Simple and quick to use Rakuten's site, and the rebate notifications are great!
Date of experience: August 4, 2019
I've shopped with Ebates and now Rakuten for years. The selection of stores fit my requirements, and the rebates are a huge plus.
Date of experience: June 5, 2019
I came across a problem and Ebates replied to my email within 24 hrs and took care of my situation. Very happy client
Date of experience: June 24, 2015
Went back and forth several times with Rachel at Ebates customer service, and she never lost patience with me! Thanks for your help!
Date of experience: March 4, 2015
You will be happy that you contacted the help department. Everyone is friendly and eager to help. A positive experience - thanks so much!
Date of experience: March 14, 2016
Rakuten is the new Ebates! Rakuten is the premier Cash Back shopping site that pays you. Join today and start earning Cash Back at your favorite stores. How does it work? We pay members Cash Back when they shop at over 2,500 stores, plus find them the best deals and coupons. With over 12 million members and $1 billion in Cash Back paid out, Rakuten is the easiest and most rewarding way to shop. Become a member today and start shopping smarter. Follow us for the latest sales, member-exclusive offers and more.
Ebates is the pioneer and leader of online Cash Back Shopping. The company was founded in 1998 by two Deputy District Attorneys in Silicon Valley who used to prosecute online fraud & identity theft before starting Ebates (so you can be sure we are very into secure online transactions!). So go ahead, sign up and start shopping now. Joining Ebates is always free - you'll never pay us anything. And four times a year or more, we'll mail you a Big Fat Check, or transfer the money to your PayPal account if you'd prefer. We can even send the money to your favorite charity. All 100% free.
