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Rakuten has a rating of 2.7 stars from 2,124 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Rakuten most frequently mention credit card, referral bonus, and family member problems. Rakuten ranks 5th among Cash Back sites.
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Rakuten team are the best service I've come across in the US. We are refugees from Ukraine and we are very grateful to Rakuten for such joy as excellent service, impeccable work, patience, respect for the client and professionalism. I will be happy to buy everything only through the Rakuten service. This is a great savings and a great pleasure to know them! Thank you Susan!
They never pay what you actually earned. I have yet to have a single transaction pay what was advertised. Even after purchases have been verified they just delete the payout for no reason. 100% scam!
The service is good, but sales do not always want to provide services for the selected coupon or would provide poor quality!
Date of experience: June 6, 2019
Easy to use and get a check in the mail used by many stores. It's nice to get cash back for shopping.
Date of experience: June 5, 2019
Love that I can spend my money shopping, and get paid to shop. It's effortless and easy. Try it, you'll like it!:-)
Date of experience: March 27, 2017
Almost all the sites where i shop are on rakuten. I like getting money back to shop. Please add even more stores!
Date of experience: June 5, 2019
I love shopping through Rakuten and saving dollars! It is so easy to shop through the site with endless choices for shopping.
Date of experience: July 31, 2019
I started out at Ebates and have earned good money over the years. Always a pleasure getting a check in the mail.
Date of experience: July 31, 2019
Easy to use the little icon is on my tool bar so I just click it when I am ready to buy something and I get credit for it. Simply simple!
Date of experience: June 5, 2019
I had a problem with multiple logins which was causing an issue. It was resolved very quickly with just one phone call! Great experience!
Date of experience: October 28, 2014
Very easy to find what I wanted. Was able to add the coupon without trouble and the item shipped out on the same day.
Excellent experience.
Date of experience: July 31, 2019
Kathleen went above and beyond my expectations to give me stellar customer service! Thanks, Kathleen!
Date of experience: March 30, 2015
I bought through ebates with Amazon and was positive the rebate was 5% and I only received 1% of 139.00 item. They resolved it very quickly.
Date of experience: February 24, 2015
Great way to earn some extra cash when shopping... Easy to use & customer service is wonderful to work with, quick response time & very helpful!
Date of experience: May 9, 2015
I was and still am a bit wary of the changes now that Ebates is Rakuten... so far no change so it is a good thing
Date of experience: June 6, 2019
I just joined & I have already earned a few dollars, going to get a gift card & helping the friend that referred me $$ :)
Date of experience: February 17, 2016
I was surprised that my order changed the moment I hit the confirm button. Price changes for all items. Not so good. Other than that, okay.
Date of experience: July 31, 2019
They gave me all rebates upon request or automatically!
I have earned $820 plus via Rakuten since April, 2019.
Highly recommended in a heartbeat!
Date of experience: May 10, 2022
Rakuten automatically recognizes sites where I can save money and opens. It automatically gives cash back when I complete my order
Date of experience: August 4, 2019
The heading says it all. I still dont understand why you need 100 characters to force anyone to give you feedback.
Date of experience: July 31, 2019
Great organization! I had questions and they were answered so quickly. Very helpful with support and I love the cash back!
Date of experience: June 30, 2020
Ebates is quick in resolving any problems you may have, and they respond in a professional manner. Very caring! Thankyou Ebates!
Date of experience: December 21, 2014
The best for customer SATISFACTION GUARANTEED SHOPPING ONLINE & IN~STORE! The personnel response & assistance are prompt, knowledgeable and always polite!
Date of experience: February 18, 2020
I have had a couple of issues with cash back and have found their customer service to be prompt and generous.
Date of experience: May 22, 2019
Rakuten is the new Ebates! Rakuten is the premier Cash Back shopping site that pays you. Join today and start earning Cash Back at your favorite stores. How does it work? We pay members Cash Back when they shop at over 2,500 stores, plus find them the best deals and coupons. With over 12 million members and $1 billion in Cash Back paid out, Rakuten is the easiest and most rewarding way to shop. Become a member today and start shopping smarter. Follow us for the latest sales, member-exclusive offers and more.
Ebates is the pioneer and leader of online Cash Back Shopping. The company was founded in 1998 by two Deputy District Attorneys in Silicon Valley who used to prosecute online fraud & identity theft before starting Ebates (so you can be sure we are very into secure online transactions!). So go ahead, sign up and start shopping now. Joining Ebates is always free - you'll never pay us anything. And four times a year or more, we'll mail you a Big Fat Check, or transfer the money to your PayPal account if you'd prefer. We can even send the money to your favorite charity. All 100% free.
