- Log in
- Browse Businesses
- Guides
- Resources
- Write a Review
- Request a Review
- Backed by the National Science Foundation
- For Business
Rakuten has a rating of 2.7 stars from 2,124 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Rakuten most frequently mention credit card, referral bonus, and family member problems. Rakuten ranks 5th among Cash Back sites.
This company does not typically respond to reviews
Rakuten team are the best service I've come across in the US. We are refugees from Ukraine and we are very grateful to Rakuten for such joy as excellent service, impeccable work, patience, respect for the client and professionalism. I will be happy to buy everything only through the Rakuten service. This is a great savings and a great pleasure to know them! Thank you Susan!
They never pay what you actually earned. I have yet to have a single transaction pay what was advertised. Even after purchases have been verified they just delete the payout for no reason. 100% scam!
I would also like to say how much I love shopping through Ebates. Nice to shop online and get cash back.
Date of experience: June 21, 2016
I want to thank Rachel from customer service who was able to make the changes to my account with no issues.
Date of experience: March 4, 2015
I emailed customer service with a concern and it was resolved in less than 24 hours!
Amazing customer service!
Thank you
Date of experience: April 26, 2015
So easy to use Rakuten. Love the checks. Keep them coming! I have it on my computer and on my phone.
Date of experience: July 31, 2019
I have ordered through Rakuten for many years now, and have amassed lots of savings and money back. Always highly recommend!
Date of experience: July 31, 2019
Using this site requires CONSTANT auditing. For years I suspected my BIG FAT CHECKS were leaner than they should have been, but never had the time to monitor whether Ebates was cheating me out of rebates. Finally, this past Christmas season I made numerous big ticket purchases including a MacAir and Elite Cycle Trainer and some Italian leather carryons from EBags. Well the BIG FAT CHECK for that period just came in at around $20! So, I finally made a point of auditing these and other purchases I had made through Ebates and, sure enough, most of my purchases were not posted. I have started the process of making requests for each of the missing purchases and Ebates so far immediately credited two of them, requesting further info on the others. While I expect Ebates will ultimately credit all my rebates I now know I've lost hundreds, if not thousands of dollars in earned rebates using this company. I would be surprised if an investigation of this company did not reveal unfair and deceptive trade practices.
Date of experience: February 13, 2014
NOT ONLY IS EBATES THE EASIEST TO USE PORTAL BUT THIS CO. GOES THE EXTRA MILE, ALWAYS, IN CUSTOMER SERVICE. IT IS A GREAT PLEASURE TO DO BUSINESS WITH SUCH A TRUSTWORTHY CO.!
Date of experience: May 4, 2018
I have been using this since before it was Rakuten. I have never experienced any problems. I also have the credit card so my cash back is even more!
Tip for consumers:
Easy to use and so many sites and stores to shop at!
Products used:
I go here before any online shopping.
Date of experience: December 14, 2021
I have been a member of Ebates and now Rakuten for years now. I really enjoy shopping and to get money back for doing that makes me very happy.
Date of experience: July 31, 2019
VERY PLEASED! Have been very happy with my use of Ebates. Offer great deals! Had a question and got immediate help with the answer.
Date of experience: July 21, 2017
I spent over $2000 on Amazon and only got a Rakuten check for $1.20. I guess the stuff I bought was not covered by Rakuten.
Date of experience: April 23, 2019
I have had no problems - it is smooth sailing and why not - you shop and get paid to do that - what is better than that!
Date of experience: July 31, 2019
Tricia M. From Ebates is fabulous. She was quick is her responses and efficient with resolving my issues. Thank you so much Tricia, you Rock!
Date of experience: September 22, 2017
Love how easy it is to use. Any time I've had an issue or question, they are very quick to respond or resolve the issue.
Date of experience: October 21, 2017
Cash back just for shopping online? What's not to love? The site is so easy to use and their customer service is second to none.
Date of experience: February 25, 2019
I had an issue with cash back and Mark came to the rescue! He handled my issue promptly and with courtesy! Thank you so much!
Date of experience: December 18, 2018
Love Ebates! Had a little confusion when I first started and they went above and beyond to help me. I will definitely keep using Ebates.
Date of experience: February 10, 2016
Kathleen from Ebates was able to help me get a lost payment due to my inexperience. She was terrific thru the whole process. Thanks Kathleen!
Date of experience: March 23, 2015
It is very easy to use. I highly recommend it and have never had any problems. One click of a button is all it takes.
Products used:
I used the app for cash rebates.
Date of experience: April 9, 2021
Easy to use the site to earn cash from online purchases. I would be foolish to not do this when purchasing goods and services online.
Date of experience: July 31, 2019
It is easy to bring up and use. I have not made a lot but helps with shipping or taxes. It is fun to shop at the stores or use for hotels
Date of experience: August 4, 2019
Wow - This service is amazing - totally not a scam, I received over $200 in Cash Back this quarter and the Customer Service was amazing the one time I had to contact them.
Date of experience: August 29, 2016
You can't beat getting rebates for things you buy anyway. Great way to save money and so easy to use.
Date of experience: July 31, 2017
I had an issue with my gift card and Chris the customer service rep solved this issue quickly and promptly.
Date of experience: August 19, 2015
I make money everytime i shop - very easy to navigate and love the app best place to start your shopping
Date of experience: June 9, 2019
Rakuten is the new Ebates! Rakuten is the premier Cash Back shopping site that pays you. Join today and start earning Cash Back at your favorite stores. How does it work? We pay members Cash Back when they shop at over 2,500 stores, plus find them the best deals and coupons. With over 12 million members and $1 billion in Cash Back paid out, Rakuten is the easiest and most rewarding way to shop. Become a member today and start shopping smarter. Follow us for the latest sales, member-exclusive offers and more.
Ebates is the pioneer and leader of online Cash Back Shopping. The company was founded in 1998 by two Deputy District Attorneys in Silicon Valley who used to prosecute online fraud & identity theft before starting Ebates (so you can be sure we are very into secure online transactions!). So go ahead, sign up and start shopping now. Joining Ebates is always free - you'll never pay us anything. And four times a year or more, we'll mail you a Big Fat Check, or transfer the money to your PayPal account if you'd prefer. We can even send the money to your favorite charity. All 100% free.
We couldn't agree more, Erica! Our team works hard to give our members the best experience possible, so we're thrilled to hear this. Enjoy your Cash Back :)