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Rakuten has a rating of 2.7 stars from 2,124 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Rakuten most frequently mention credit card, referral bonus, and family member problems. Rakuten ranks 5th among Cash Back sites.
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Rakuten team are the best service I've come across in the US. We are refugees from Ukraine and we are very grateful to Rakuten for such joy as excellent service, impeccable work, patience, respect for the client and professionalism. I will be happy to buy everything only through the Rakuten service. This is a great savings and a great pleasure to know them! Thank you Susan!
They never pay what you actually earned. I have yet to have a single transaction pay what was advertised. Even after purchases have been verified they just delete the payout for no reason. 100% scam!
The process seems to be crediting "ebates" more quickly, and communicating with the customer so they know they have posted.
Date of experience: November 18, 2015
I have saved about $1200. What could be better? I have loved this site since inception. Thanks for all rebates!
Date of experience: July 31, 2019
I get a percentage of all my purchases back and I add to it with my credit card from Rakuten. It adds up to spending money every month.
Date of experience: July 31, 2019
I purchased a new computer and needed assistance setting up my ebates shortcuts on it-The CS I received was SO EASY and I was thrilled with the results
Date of experience: June 11, 2014
Have had the card (actually 2 cards for me and my wife), and every month for the last 5 months ebates has screwed up the EFT payments I made to the card from my bank. All the other cards and transactions paid through the same bank post fine and on time, but NOT with ebates.
For example, I sent a payment electronically on 12/3/15, and it didn't post until 12/18/15... ebates canceled my account, and re-instated it, for late payments.
This same thing has happened EVERY month since I got the card. Cancelling a credit card and getting a new one causes the dredit agencies to lower the creit score because of the extra activity. My rating has dropped by 50 points since June.
It's great fun to have my credit card denied at the store... it's 100% due to ebates simple processing payments electronically in a way that takes an exorberent amout of time. Also, the card was denied because the 2 cards have 2 different exoiration dates, although they're one account.
I'm done using their credit card for good. Their customer service platitudes don't resolve any problems.
Date of experience: December 23, 2015
I have been a member of (Ebates) Rakuten for a long time. I am pleased with the site and the savings. Many stores I frequently use are members.
Date of experience: August 4, 2019
I use the app or the site every time I make a purchase. Whether or not there's cash back, it's a great place to find coupon codes too.
Date of experience: June 5, 2019
Ordered one item and its has been 25 days now and they still havent sent it. I emailed them and called them and they havent responded or answered... AVOID THIS COMPANY ALL THEY DO IS SCAM PEOPLE
Date of experience: February 23, 2016
HAD AN OPEN HELP TICKET OPEN FOR A MONTH NOW. WAITING TO HEAR FROM A REP IN REFERENCE TO AN ISSUE IVE BEEN EXPERIENCING. SEEMS THEY DO NOT WANT TO CREDIT MY ACCOUNT FOR REFERRING A FRIEND.
Date of experience: July 12, 2017
There was a mix up with my two friend referrals. Ebates replied promptly and resolved the issue very efficiently. I was very, very impressed.
Date of experience: March 25, 2016
Ebates helped me resolve a problem that I was unaware of on my end. Thanks to them I have more advantages to my account.
Date of experience: January 30, 2015
I found what I wanted fast and got cash back. I often shop at HSN but forget sometimes to use Rakuten. Then I remember.
Date of experience: June 6, 2019
I have been an Ebates customer for a while. They said I had over 100.00 in my account. I got a check for less than 20.00. This place is a scam.
Date of experience: February 19, 2016
I have no idea how I survived without this. I shop online all the time and I received $18 in less than two weeks.
Date of experience: March 3, 2016
Very Helpful Agents to resolve any cases and had a great experience with my past purchases. Hope to utilize the service more and more.
Date of experience: September 1, 2018
So easy to save money and you can setup for them to deposit into a paypal account, which makes it even easier to save!
Date of experience: December 9, 2019
I've tried a lot of different cashback services over the years and am now switching almost entirely to ebates. They may not always have the highest cashback %, but the customer service is awesome and I know that I will reliably get the promised cashback amount. After being burned by many other websites with lots of fine print, I'd rather reliably get the cashback % from ebates than take a gamble for a few % points more from somewhere else.
The only reason I will shop somewhere other than ebates is for a select few retailers that ebates doesn't offer any cashback. Otherwise for me, it's ebates all the way!
A few things to consider: 1) If you use a promo code that isn't listed on ebates, then your cashback isn't guaranteed (sometimes it will work, but don't count on it). This seems pretty reasonable and straightforward to me, so don't complain to Ebates if you don't get cashback on an order with a coupon code that they didn't list.
2) Ebates is one of the few websites that does generally give cashback when you redeem a gift card. This is great for people like me who don't live near their immediate family and inevitably wind up with a lot of gift cards after the holidays.
3) For those of you that have said ebates deactivates accounts that are owed high cashback payouts, I have not had that experience at all. I've used ebates for years and accrued a lot of $ in cashback because I do almost all of my shopping online, I've never had any issues with ebates paying me back. It really does seem too good to be true when I look at my cashback totals over the past few years, but ebates reliably deposits my cashback into my paypal account every time. Even though I never remember to send my actual ebates referral link to friends, I have recommended it often through word of mouth and will continue to do so - if you don't already have ebates, definitely give it a try!
Tip for consumers:
I always make sure to click back through ebates once I've assembled my shopping bag and then go directly to placing my order. Even if I clicked through ebates before I began shopping, I always go back through right before purchase just to make sure the cashback is captured
The ebates cashback button for your web browser is actually very helpful. It's the only safari plug in that I have
Check the ebates app, sometimes it has app exclusive deals for higher cash back
Date of experience: May 19, 2017
I love the deals I was able to get with Rakuten! I totally recommend it, if you want great deals on great products from your favorite stores!
Date of experience: April 25, 2019
Ebates is fantastic and the customer service people are the best I have ever dealt with and when they say they will respond quickly the mean it
Date of experience: October 28, 2018
It was so easy to book 4 hotel rooms at a great price! I was happy that it came up in the web search that I did.
Date of experience: July 31, 2019
When I order from various sites, my cash back is always registered in my account in a timely manner.
Date of experience: August 4, 2019
Very long delay from using the service until the check is received, and wonder if many are never received.
Date of experience: July 31, 2019
I enjoy going shopping my favorite stores and getting cash back for doing so! Who doesn't Love Cash Back!
Date of experience: April 24, 2019
Rakuten is the new Ebates! Rakuten is the premier Cash Back shopping site that pays you. Join today and start earning Cash Back at your favorite stores. How does it work? We pay members Cash Back when they shop at over 2,500 stores, plus find them the best deals and coupons. With over 12 million members and $1 billion in Cash Back paid out, Rakuten is the easiest and most rewarding way to shop. Become a member today and start shopping smarter. Follow us for the latest sales, member-exclusive offers and more.
Ebates is the pioneer and leader of online Cash Back Shopping. The company was founded in 1998 by two Deputy District Attorneys in Silicon Valley who used to prosecute online fraud & identity theft before starting Ebates (so you can be sure we are very into secure online transactions!). So go ahead, sign up and start shopping now. Joining Ebates is always free - you'll never pay us anything. And four times a year or more, we'll mail you a Big Fat Check, or transfer the money to your PayPal account if you'd prefer. We can even send the money to your favorite charity. All 100% free.
