- Log in
- Browse Businesses
- Guides
- Resources
- Write a Review
- Request a Review
- Backed by the National Science Foundation
- For Business
Rakuten has a rating of 2.7 stars from 2,124 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Rakuten most frequently mention credit card, referral bonus, and family member problems. Rakuten ranks 5th among Cash Back sites.
This company does not typically respond to reviews
Rakuten team are the best service I've come across in the US. We are refugees from Ukraine and we are very grateful to Rakuten for such joy as excellent service, impeccable work, patience, respect for the client and professionalism. I will be happy to buy everything only through the Rakuten service. This is a great savings and a great pleasure to know them! Thank you Susan!
They never pay what you actually earned. I have yet to have a single transaction pay what was advertised. Even after purchases have been verified they just delete the payout for no reason. 100% scam!
Had questions regarding tell a friend and got a response right away and was explained how it works :)
Date of experience: April 18, 2015
Getting money back for shopping! Isn't that amazing? The one and only Ebates! Got $700 back for 3 years!
Date of experience: February 3, 2018
I made mistake and Ebates rep quickly took care of the issue. Rep was nice and friendly, excellent service.
Date of experience: April 21, 2015
Had an issue verifying whether I would get an Ebates rebate on a recent purchase. I received an immediate response with helpful advice.
Date of experience: July 26, 2015
It's awesome to shop on Rakuten. The only issue is, majority of the time it's slow and keeps freezing, hopefully that's only temporary...
Date of experience: November 13, 2020
Ordered flowers for my good friend's birthday. They were delivered on time and very fresh. She was so happy and so was I.
Date of experience: June 5, 2019
I Love Rakuten.! Rakuten can be better at crediting our accounts after purchases. I can get my rebate by check. I'm very Happy.
Date of experience: June 7, 2019
EBates is easy to use, has incredible customer service and partners with a variety of fantastic companies to offer incredible deals and promotions!
Date of experience: April 23, 2017
Danielle was very helpful and understood the issue. She analyzed and took action quickly with the best possible details and response provided. Kudos!
Date of experience: July 17, 2015
Ebates is a great way to shop & save money. The app is user friendly plus you find great coupons on stores you already shop at.
Date of experience: April 3, 2016
I love ebates! I only wish i had more money to spend through the site. The customer service response was quick and exactly what I needed.
Date of experience: September 17, 2014
Support really good and always ready to help. Answers was so correctly and quickly. They do really a good job! I'm happy to be with Ebates.
Date of experience: April 19, 2016
I prefer to use Rakuten over most other cash back apps because I know how well is works and it is quick at adding cash back to my account.
Date of experience: August 10, 2019
You guys are wonderful, how you took care of an error I had made.
I really appreciate your service and your team were so helpful and kind.
Thank You!
Date of experience: December 20, 2014
I asked a question and it was answered in just hours. In a very pleasant and courteous manner I might add. Man they were ON it!
Thank you
Janice
Date of experience: January 19, 2015
Don't shop online without going through Ebates. It brings you right to the websites you want to shop and you get a check every three months!
Date of experience: February 18, 2019
I appreciate the service and rebates, but I've had to request the credit manually for several orders. It's a hassle to have to monitor and reconcile.
Date of experience: June 15, 2019
I was missing credit for my purchase. It was easy to submit my request to ebates and they credited my account within an hour! Who could ask for more?
Date of experience: February 13, 2016
The percentages back need to be better. Over the years many retailers have left. The amount back barely covers the sales tax on item or shipping.
Date of experience: July 31, 2019
I love getting money back while shopping. I've been using this app for years and have gotten quite a lot back. Love double money back days.
Date of experience: July 31, 2019
Contacted customer service regarding missing cash back. They responded very quickly and fixed it very quickly. Love Ebates.
Date of experience: December 2, 2015
I received my first rebate check so quickly. I love shopping thru rakuten. Great service and great savings
Date of experience: April 24, 2019
Rakuten is the new Ebates! Rakuten is the premier Cash Back shopping site that pays you. Join today and start earning Cash Back at your favorite stores. How does it work? We pay members Cash Back when they shop at over 2,500 stores, plus find them the best deals and coupons. With over 12 million members and $1 billion in Cash Back paid out, Rakuten is the easiest and most rewarding way to shop. Become a member today and start shopping smarter. Follow us for the latest sales, member-exclusive offers and more.
Ebates is the pioneer and leader of online Cash Back Shopping. The company was founded in 1998 by two Deputy District Attorneys in Silicon Valley who used to prosecute online fraud & identity theft before starting Ebates (so you can be sure we are very into secure online transactions!). So go ahead, sign up and start shopping now. Joining Ebates is always free - you'll never pay us anything. And four times a year or more, we'll mail you a Big Fat Check, or transfer the money to your PayPal account if you'd prefer. We can even send the money to your favorite charity. All 100% free.
