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Rakuten has a rating of 2.7 stars from 2,124 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Rakuten most frequently mention credit card, referral bonus, and family member problems. Rakuten ranks 5th among Cash Back sites.
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Rakuten team are the best service I've come across in the US. We are refugees from Ukraine and we are very grateful to Rakuten for such joy as excellent service, impeccable work, patience, respect for the client and professionalism. I will be happy to buy everything only through the Rakuten service. This is a great savings and a great pleasure to know them! Thank you Susan!
They never pay what you actually earned. I have yet to have a single transaction pay what was advertised. Even after purchases have been verified they just delete the payout for no reason. 100% scam!
Very efficient! They took care of my problem very quickly. I'm very pleased with the service I received
Date of experience: April 5, 2015
Great service, customer service and good deals, very fast shipping, good experience, I will buy again, five stars
Date of experience: April 27, 2019
I am so pleased with the customer service I received, prompt and courteous and very efficient. Thanks again!
Date of experience: December 21, 2014
Priceline did not properly credit one of my purchases, even though they did credit two other ones, and
Date of experience: May 27, 2016
Good experience, only reason for 4 stars is Ebates is not accepted at a lot of stores I shop. Otherwise good experience
Date of experience: June 5, 2019
I love finding the places I want to shop and seeing how big the percent back will be. It's so easy. Rakuten does all the work, I just have to shop.
Date of experience: July 31, 2019
No muss, no fuss to get discounts on stuff I buy everyday. Most discounts post within 24 hours so it's easy to keep track of my "earnings".
Date of experience: August 1, 2019
Excellent site... I can't believe I get paid for shopping. I needed to contact customer service and they were so friendly and quick to respond.
Date of experience: March 14, 2015
I had 2 questions about my account. I was pleasantly surprised at how quickly I received a response that actually answered my questions. Good job.
Date of experience: May 4, 2016
Anytime that I have had an issue, it has been a great experience and quickly resolved. Thank you for always making it a great experience!
Date of experience: March 7, 2017
I love it when I receive a check from Ebates! I can't believe that I do my shopping and get money back! I have told everyone I know.
Date of experience: January 9, 2018
Shopping on Rakuten is pure joy. There is no easier way to shop and earn money back. Rakuten is constantly adding stores to its sight.
Date of experience: July 31, 2019
They removed my referral rewards, banded my account. These mother$#*!ers were born as $#*!ed, poor their moms gave births to these cockroaches!
Date of experience: May 22, 2017
I had a question about when a check was received so I submitted my question and got an answer back in a few hours. They were so quick and helpful!
Date of experience: September 22, 2015
Super easy to use and very easy to set up. Anyone with a smartphone can use this app plus the option to use on the computer is great as well.
Date of experience: April 23, 2019
Title says it all... easy to shop and get money back and my review is honest and objective and 100 characters
Date of experience: July 31, 2019
My question was answered well, and I was given a credit of good will, which was appreciated. Rep was very friendly.
Date of experience: January 30, 2015
Stephanie was a true professional. She handled my inquiry immediately and solved the issue quickly. She was a 5 star performer.
Date of experience: January 22, 2015
Stay away! They lie every time with the %... I have to ask for my cash back every time after the purchase...
Date of experience: March 28, 2019
Alexis with Customer Care was exceptional and provided a GREAT experience. Even though I was in error, Ebates took care of me, and Alexis was the BEST!
Date of experience: February 18, 2015
HAD A PROBLEM WITH A PURCHASE AND GETTING CREDIT, HOWEVER MICHELLE WAS OUTSTANDING IN HELPING ME OUT AND TOOK CARE OF EVERYTHING FOR ME. SHE WAS OUTSTANDING!
Date of experience: March 22, 2015
My experience was great! Best customer service! Quick response. I am very happy! Thanks Ebates Customer Service!
Date of experience: December 9, 2014
They have great customer service. I felt they really care about their customers. Really happy with them.
Date of experience: September 30, 2019
Rakuten is the new Ebates! Rakuten is the premier Cash Back shopping site that pays you. Join today and start earning Cash Back at your favorite stores. How does it work? We pay members Cash Back when they shop at over 2,500 stores, plus find them the best deals and coupons. With over 12 million members and $1 billion in Cash Back paid out, Rakuten is the easiest and most rewarding way to shop. Become a member today and start shopping smarter. Follow us for the latest sales, member-exclusive offers and more.
Ebates is the pioneer and leader of online Cash Back Shopping. The company was founded in 1998 by two Deputy District Attorneys in Silicon Valley who used to prosecute online fraud & identity theft before starting Ebates (so you can be sure we are very into secure online transactions!). So go ahead, sign up and start shopping now. Joining Ebates is always free - you'll never pay us anything. And four times a year or more, we'll mail you a Big Fat Check, or transfer the money to your PayPal account if you'd prefer. We can even send the money to your favorite charity. All 100% free.
