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Rakuten has a rating of 2.7 stars from 2,124 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Rakuten most frequently mention credit card, referral bonus, and family member problems. Rakuten ranks 5th among Cash Back sites.
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Rakuten team are the best service I've come across in the US. We are refugees from Ukraine and we are very grateful to Rakuten for such joy as excellent service, impeccable work, patience, respect for the client and professionalism. I will be happy to buy everything only through the Rakuten service. This is a great savings and a great pleasure to know them! Thank you Susan!
They never pay what you actually earned. I have yet to have a single transaction pay what was advertised. Even after purchases have been verified they just delete the payout for no reason. 100% scam!
Food was good and service was quick and attentive. I recommend eating there and plan to eat there again.
Date of experience: July 31, 2019
I've been a user for many years and I've been consistently satisfied and have recommended it to many friends.
Date of experience: July 31, 2019
I had a problem so I sent ebates a email and ebates fixed the problem immediately and emailed me back.
Date of experience: February 7, 2015
Excellent service & great product! Excellent customer service. Always quick response, very professional & helpful.
Date of experience: December 31, 2015
They delete accounts - scammers! I do not recommend!
They delete accounts - scammers! I do not recommend!
Date of experience: June 10, 2020
I got spammed.It's really annoying to get spams all the time! There is concern over the leakage of personal information. I don't recommend RAKUTEN.
Date of experience: September 22, 2019
Remarkably efficient customer service, no, make that shockingly efficient and gracious customer service.
Date of experience: January 6, 2015
You shouldn't have to "fight" for promised rebates.
They should not stealth remove awarded rebates.
Date of experience: May 9, 2019
Love getting cash back on stuff I already need to buy! Excellent customer service which is so refreshing nowadays!
Date of experience: December 13, 2016
Love being able to shop off line in a real store and earn cash! Wish there were more stores available.
Date of experience: August 5, 2019
Best ecommerce site, you find all kind of things, and it's pretty cheap too. Very reliable. I recommend.
Date of experience: April 25, 2014
My experience using Ebates has been 100% positive. I recommended it to family and friends w/o reservation.
Date of experience: August 1, 2017
Quick, responsive service. I had a question regarding my cash back account. It was addressed with efficiency and professionalism. Thank You Ebates!
Date of experience: July 31, 2017
It's the easiest way to save on purchases, and being a senior citizen, i'm appreciative of any savings.
Date of experience: August 1, 2019
Easy as anything. No different than Ebates. Very smooth transition. Just remembering to click on it is the only issue I have.
Date of experience: August 1, 2019
Was easy, quick and rewarding... can't ask for anything more... loads of site options to choose from.
Date of experience: April 27, 2019
I've never had any issues with this company and have made a nice chunk of change shopping through them! Very happy
Date of experience: August 8, 2017
As always, easy to use and great service! I'd highly recommend using Rakuten for any purchases where it's available.
Date of experience: April 27, 2019
I emailed an Ebates representative and she helped me with my referral issue efficiently & kindly. Thanks again!
Date of experience: March 31, 2015
This has to be the best support I have ever experienced. They reply in minutes, courteously and efficiently.
Date of experience: August 8, 2017
I received a prompt and thorough explanation to my question. Looks like someone remembered what customer service means! Thanks!
Date of experience: September 2, 2014
Never down the line you feel after registration with them.If, still any doubts before doing always clear all aspects.
Date of experience: October 31, 2019
Rakuten (eBates) is great savings tool. Use it every time you shop online! I've saved so much money!
Date of experience: August 8, 2019
Virtually instant feedback from customer service. Issues was resolved quickly and to my satisfaction.
Date of experience: October 11, 2014
Rakuten is the new Ebates! Rakuten is the premier Cash Back shopping site that pays you. Join today and start earning Cash Back at your favorite stores. How does it work? We pay members Cash Back when they shop at over 2,500 stores, plus find them the best deals and coupons. With over 12 million members and $1 billion in Cash Back paid out, Rakuten is the easiest and most rewarding way to shop. Become a member today and start shopping smarter. Follow us for the latest sales, member-exclusive offers and more.
Ebates is the pioneer and leader of online Cash Back Shopping. The company was founded in 1998 by two Deputy District Attorneys in Silicon Valley who used to prosecute online fraud & identity theft before starting Ebates (so you can be sure we are very into secure online transactions!). So go ahead, sign up and start shopping now. Joining Ebates is always free - you'll never pay us anything. And four times a year or more, we'll mail you a Big Fat Check, or transfer the money to your PayPal account if you'd prefer. We can even send the money to your favorite charity. All 100% free.
