- Log in
- Browse Businesses
- Guides
- Resources
- Write a Review
- Request a Review
- Backed by the National Science Foundation
- For Business
Rakuten has a rating of 3.2 stars from 2,122 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rakuten most frequently mention customer service, shop online, and quick response. Rakuten ranks 4th among Cash Back sites.
This company does not typically respond to reviews
Rakuten team are the best service I've come across in the US. We are refugees from Ukraine and we are very grateful to Rakuten for such joy as excellent service, impeccable work, patience, respect for the client and professionalism. I will be happy to buy everything only through the Rakuten service. This is a great savings and a great pleasure to know them! Thank you Susan!
They boast a 25% cashback if I buy something from Temu, which I did. I was sure the system activated this cashback just before purchase. However, they never sent me this cashback, despite my multiple attempts to claim it. First they tried to play stupid by simply repeating the info I already submitted a few times, then they didn't even bother to reply in the end. I will let both Temu and other customers know how dishonest and unreliable they are.
Remarkably efficient customer service, no, make that shockingly efficient and gracious customer service.
You shouldn't have to "fight" for promised rebates.
They should not stealth remove awarded rebates.
Prompt, courteous, professional; resolved my issue quickly without a lot of back and forth. I love Rakuten!
I had an issue with a purchase, this was not ebates fault but they resolved it promptly! Such wonderful service! Thank you so much!
Rakuten (eBates) is great savings tool. Use it every time you shop online! I've saved so much money!
Shout out to John for being such a good person! I have lost 2 of my checks and they replace it with no question!
Awesome to get nice rebates back from all my online purchases through Ebates! Hundreds of dollars so far :)
The representative that helped me was really helpful and answered all my question's thanks again I love ebates.
Love being able to shop off line in a real store and earn cash! Wish there were more stores available.
They have really gone down hill. Not happy with $ removed weeks after it was earned. Various excuses used.
Tip for consumers:
They do not notify you that they removed money or the reason it was removed but they do notify you by email when it was supposedly put in your account.
Products used:
Rebate purchase on various products
Love saving money and Rakuten makes it easy! Thanks for the automatic reminder so i do not miss any cash back deals.
Plus you get money back $$$. It's true! Had a minor situation and Ebates resolved it immediately - Great Service
I wrote on a weekend, received an email response within the hour -helpful, apologetic for my issue and took care of it right away!
I had a prompt and efficient response to my request. Amazed at the competency of Ebates' customer service!
Will always use when shopping at participating stores. Would highly recommend to anyone who shops online.
My checks always arrive on time, for the amount they are supposed to be, and their customer service is out of this world!
Nicole is a wonderful customer service representative. She responded to me very quickly and resolved the problem immediately. Thank you Ebates!
Virtually instant feedback from customer service. Issues was resolved quickly and to my satisfaction.
As always, easy to use and great service! I'd highly recommend using Rakuten for any purchases where it's available.
Was easy, quick and rewarding... can't ask for anything more... loads of site options to choose from.
Impressed with direction of company. I am hoping they develop a continued strong presence in the advertising and marketing efforts.
Eric, from Customer Care was very accommodating to my issue. Addressed it quickly. Thank you for such great service.
Easy to navigate site, delivery is quick and product as described. Every purchase that i have made I've always been pleased with item.
I've had the app on my phone more than a month I do a lot of online ordering due to working multiple jobs and I've had issues with this app since day one I've reached out to them countless times and they are fixing the issue go through the browser and still have issues I'm not being credited for countless orders placed through the site when I can get it to finally work and the countless emails are getting ridiculous at this point I've removed the app and redownloaded as told but that didn't work so now I've deleted the app all together and just go through the browser but that continues to give me the same issues so when I have time I fight with it otherwise I go about life as normal I already have a card where I get cash back maybe I just need to count my blessings with that I don't know if anyone else is having the same issues I don't know if it's my phone cause I do still have a iPhone 6s Plus so I know that's kinda old but my phone works well for anything else so all I'm going by is what I've experienced
Gain trust and grow your business with customer reviews.
Rakuten is the new Ebates! Rakuten is the premier Cash Back shopping site that pays you. Join today and start earning Cash Back at your favorite stores. How does it work? We pay members Cash Back when they shop at over 2,500 stores, plus find them the best deals and coupons. With over 12 million members and $1 billion in Cash Back paid out, Rakuten is the easiest and most rewarding way to shop. Become a member today and start shopping smarter. Follow us for the latest sales, member-exclusive offers and more.
Ebates is the pioneer and leader of online Cash Back Shopping. The company was founded in 1998 by two Deputy District Attorneys in Silicon Valley who used to prosecute online fraud & identity theft before starting Ebates (so you can be sure we are very into secure online transactions!). So go ahead, sign up and start shopping now. Joining Ebates is always free - you'll never pay us anything. And four times a year or more, we'll mail you a Big Fat Check, or transfer the money to your PayPal account if you'd prefer. We can even send the money to your favorite charity. All 100% free.
