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Rakuten has a rating of 2.7 stars from 2,124 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Rakuten most frequently mention credit card, referral bonus, and family member problems. Rakuten ranks 5th among Cash Back sites.
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Rakuten team are the best service I've come across in the US. We are refugees from Ukraine and we are very grateful to Rakuten for such joy as excellent service, impeccable work, patience, respect for the client and professionalism. I will be happy to buy everything only through the Rakuten service. This is a great savings and a great pleasure to know them! Thank you Susan!
They never pay what you actually earned. I have yet to have a single transaction pay what was advertised. Even after purchases have been verified they just delete the payout for no reason. 100% scam!
Fantastic customer service, took care of a small issue immediately, very happy and thankful to Ebates!
Date of experience: October 4, 2014
Bought refrigerator filters. Arrived quickly and in exact detail as website listed. I would buy from again.
Melody Solis
Date of experience: December 18, 2016
Always available for support, and they deliver as promised! It is awesome to get cash back on things you already buy.
Date of experience: August 4, 2019
Impressed with direction of company. I am hoping they develop a continued strong presence in the advertising and marketing efforts.
Date of experience: April 27, 2019
My last "big fat check" was shipped in November, but never arrived. A replacement check will be reissued to me. Great customer service!
Date of experience: December 12, 2014
I had an issue with a purchase, this was not ebates fault but they resolved it promptly! Such wonderful service! Thank you so much!
Date of experience: December 3, 2014
False and deceitful practices. Shipped refurbished product when the description clearly stated "Brand New". Never responded to repeated enquiries.
WORST SHOPPING EXPERIENCE!
Date of experience: June 10, 2015
Easy to navigate site, delivery is quick and product as described. Every purchase that i have made I've always been pleased with item.
Date of experience: April 23, 2019
I've had the app on my phone more than a month I do a lot of online ordering due to working multiple jobs and I've had issues with this app since day one I've reached out to them countless times and they are fixing the issue go through the browser and still have issues I'm not being credited for countless orders placed through the site when I can get it to finally work and the countless emails are getting ridiculous at this point I've removed the app and redownloaded as told but that didn't work so now I've deleted the app all together and just go through the browser but that continues to give me the same issues so when I have time I fight with it otherwise I go about life as normal I already have a card where I get cash back maybe I just need to count my blessings with that I don't know if anyone else is having the same issues I don't know if it's my phone cause I do still have a iPhone 6s Plus so I know that's kinda old but my phone works well for anything else so all I'm going by is what I've experienced
Date of experience: April 23, 2019
Alexis was terrific. She handled my issue with a change in email address very quickly. I am grateful!
Date of experience: January 13, 2015
Nicole is a wonderful customer service representative. She responded to me very quickly and resolved the problem immediately. Thank you Ebates!
Date of experience: February 2, 2015
Eric, from Customer Care was very accommodating to my issue. Addressed it quickly. Thank you for such great service.
Date of experience: January 30, 2015
I had a prompt and efficient response to my request. Amazed at the competency of Ebates' customer service!
Date of experience: February 20, 2015
I wrote on a weekend, received an email response within the hour -helpful, apologetic for my issue and took care of it right away!
Date of experience: February 22, 2015
Hard to use, feedback from company's service very slow...
Besides that it's just fine, packing and delivery time as expected.
Date of experience: November 13, 2017
My checks always arrive on time, for the amount they are supposed to be, and their customer service is out of this world!
Date of experience: May 28, 2019
Cash back for shopping is easy through Ebates. Excellent customer service. Promptly responded with a very quick resolve.
Date of experience: December 17, 2017
I love shopping and earning money back through ebates! Excellent customer service! It's the only way to shop online.
Date of experience: December 6, 2017
Ebates customer service rocks! They are always there to help me out, in any case of difficulties and confusion. Bestest ever. Awesome :)
Date of experience: April 18, 2015
You can't beat receiving a check for shopping online. The customer service is fantastic! Ever have an issue, they are on it!
Date of experience: December 24, 2017
Plus you get money back $$$. It's true! Had a minor situation and Ebates resolved it immediately - Great Service
Date of experience: January 22, 2016
Who doesn't love free money!
Throw in great customer service and you can't lose!
Its a win-win
Thanks
Date of experience: January 12, 2018
Will always use when shopping at participating stores. Would highly recommend to anyone who shops online.
Date of experience: June 5, 2019
Super fast response time in an email to support. Nice browser integration into Chrome with the plugin. I'm liking some eBates!
Date of experience: June 24, 2015
Rakuten is the new Ebates! Rakuten is the premier Cash Back shopping site that pays you. Join today and start earning Cash Back at your favorite stores. How does it work? We pay members Cash Back when they shop at over 2,500 stores, plus find them the best deals and coupons. With over 12 million members and $1 billion in Cash Back paid out, Rakuten is the easiest and most rewarding way to shop. Become a member today and start shopping smarter. Follow us for the latest sales, member-exclusive offers and more.
Ebates is the pioneer and leader of online Cash Back Shopping. The company was founded in 1998 by two Deputy District Attorneys in Silicon Valley who used to prosecute online fraud & identity theft before starting Ebates (so you can be sure we are very into secure online transactions!). So go ahead, sign up and start shopping now. Joining Ebates is always free - you'll never pay us anything. And four times a year or more, we'll mail you a Big Fat Check, or transfer the money to your PayPal account if you'd prefer. We can even send the money to your favorite charity. All 100% free.
