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Rakuten has a rating of 2.7 stars from 2,124 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Rakuten most frequently mention credit card, referral bonus, and family member problems. Rakuten ranks 5th among Cash Back sites.
This company does not typically respond to reviews
Rakuten team are the best service I've come across in the US. We are refugees from Ukraine and we are very grateful to Rakuten for such joy as excellent service, impeccable work, patience, respect for the client and professionalism. I will be happy to buy everything only through the Rakuten service. This is a great savings and a great pleasure to know them! Thank you Susan!
They never pay what you actually earned. I have yet to have a single transaction pay what was advertised. Even after purchases have been verified they just delete the payout for no reason. 100% scam!
Had a question and they answered immediately and solved my problem! Amazing
Date of experience: June 28, 2016
I am so glad I signed up for this service. I shop anyway. So why not earn while doing it.
Date of experience: May 1, 2015
Love Ebates! If you're going to shop, why not get paid for it! I love ebates!
Date of experience: November 3, 2014
Every time I have used or contacted Ebates, I have been satisfied. No complaints from me!
Date of experience: March 3, 2015
Ebates is the best! Great prices and customer service! And best of all - big rebate checks!
Date of experience: June 18, 2015
UPDATE: Well, I guess I was wrong about ebates. I responded to their original email (see below) and a few days later I received this response:
"Hi Ryan,
Thank you for your reply. HP.com has denied our request for credit for this order due to the reasons mentioned. Please keep in mind that if you start an order by clicking through Ebates, and then search other sites for deals, that the last site you click on will earn the commission for your order. This commission is what Ebates shares with you in the form of Cash Back.
Also, merchants may deem an order ineligible for Cash Back if any returns or exchanges are made from the original order.
While the merchant will not credit this purchase, as a courtesy to a valued member, your account has been updated to reflect this Cash Back. You can view this Cash Back information in your Ebates account at this time.
We apologize for any confusion this may have caused, and we appreciate your understanding. Please let me know if you need any further assistance."
Still don't know how I wasn't credited for the order, but ebates made things right so I'm updating post to 5 stars.
Original review:
Well, it's too good to be true if you plan on 'cashing in' on big purchases with big cash back rates. I bought a computer on the HP website thru Ebates. They were offering an impressive 10% cash back, the computer costs a little more on HP than other outlets but, hey, 10% back will more than cover the difference right? NOPE.
I followed the link to the HP website, made the purchase, after a few days of waiting I decided to see what was up with the cash back reward. Here's the response I got:
"Hello Ryan,
Unfortunately, we are not able to add Cash Back to your account for the order from HP.com. When we looked into this order, we found that the order was attributed to another site that partners with this store. There are many ways this can happen. Here are a few examples:
· If you used a coupon or promo code that is not found on Ebates but found on another site, that site will be credited for that order.
· If you visit any other site during your shopping trip (especially other sites that offer rewards, coupons, or discounts), that site will be credited for that order.
· If you have a toolbar, plug-in, add-on, etc. installed on your browser (especially for other sites that offer rewards, coupons, or discounts), that site will be credited for that order.
Find more information about exclusions and limitations at www.ebates.com/help/exclusions.htm
Feel free to reach out to me if you still have any questions. Thank you."
I didn't use any promo code (they know that), I didn't visit any other website. Simply clicked on the HP link on Ebates and made the purchase. Now they're telling me the purchase is void for some reason. Won't even tell me what this other website that supposedly got credited is.
Date of experience: July 8, 2017
I get paid for shopping how else can I describe it!
Date of experience: February 9, 2015
My account was missing a promotional credit. My issue was dealt with quickly and politely.
Date of experience: February 4, 2015
I had issues the Ebates app. Within 24 hours customer service had the issue fixed!
Date of experience: June 27, 2016
Used the app, shopped & got money sent to my PayPal account! Easy to use & will continue to use it!
Date of experience: April 23, 2019
I emailed to verify that I was listed as the referral for someone and was quickly responded to.
Date of experience: March 4, 2015
Very nice and professional representative. Addressed my issues very fast.:-)
Date of experience: January 27, 2015
The customer service is excellent! The staff was very responsive.
Date of experience: March 2, 2016
I get paid to do what I enjoy... shopping! Just shop through Ebates and get paid!
Date of experience: September 24, 2014
Ebates is great. I wish i started doing this sooner and the customer service is great
Date of experience: February 10, 2015
Always, and continuous prompt responses and excellent issues resolutions!
Date of experience: November 17, 2014
Sometimes no. I sometimes find a better deal elsewhere.
Date of experience: August 17, 2015
Immediately answered and dealt with my problem. And so kind and courteous!
Date of experience: January 17, 2015
I got a really fast response. I really appreciate that.
Date of experience: April 14, 2015
I appreciate Ebates so much! I get so much cash back. Thank you, Ebates!
Date of experience: August 12, 2015
Great customer service... with a very quick response!
They always take care of my questions.
Date of experience: April 13, 2016
Rakuten is the new Ebates! Rakuten is the premier Cash Back shopping site that pays you. Join today and start earning Cash Back at your favorite stores. How does it work? We pay members Cash Back when they shop at over 2,500 stores, plus find them the best deals and coupons. With over 12 million members and $1 billion in Cash Back paid out, Rakuten is the easiest and most rewarding way to shop. Become a member today and start shopping smarter. Follow us for the latest sales, member-exclusive offers and more.
Ebates is the pioneer and leader of online Cash Back Shopping. The company was founded in 1998 by two Deputy District Attorneys in Silicon Valley who used to prosecute online fraud & identity theft before starting Ebates (so you can be sure we are very into secure online transactions!). So go ahead, sign up and start shopping now. Joining Ebates is always free - you'll never pay us anything. And four times a year or more, we'll mail you a Big Fat Check, or transfer the money to your PayPal account if you'd prefer. We can even send the money to your favorite charity. All 100% free.
