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    Rakuten

Rakuten

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Overview

Rakuten has a rating of 2.7 stars from 2,124 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Rakuten most frequently mention credit card, referral bonus, and family member problems. Rakuten ranks 5th among Cash Back sites.

  • Service
    187
  • Value
    151
  • Returns
    64
  • Quality
    121

This company does not typically respond to reviews

Positive reviews (last 12 months): 18.2%
Positive
2
Neutral
0
Negative
9
View ratings trends
61
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How would you rate Rakuten?
Top Positive Review

“Amazing Rakuten! Thanks so much Susan!”

Tetiana K.
5/7/24

Rakuten team are the best service I've come across in the US. We are refugees from Ukraine and we are very grateful to Rakuten for such joy as excellent service, impeccable work, patience, respect for the client and professionalism. I will be happy to buy everything only through the Rakuten service. This is a great savings and a great pleasure to know them! Thank you Susan!

Date of experience: 5/6/24
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Top Critical Review

“Thieves”

Cory C.
12/11/24

They never pay what you actually earned. I have yet to have a single transaction pay what was advertised. Even after purchases have been verified they just delete the payout for no reason. 100% scam!

Date of experience: 12/1/24
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Reviews (2,124)

Rating

Timeframe

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Reviews that mention popular keywords

customer service (796) customer care (55) shopping trip (51) customer support (36) response time (19) credit card (31) gift card (35)
Thumbnail of user sylvainm18
France
2 reviews
0 helpful votes
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May 15th, 2019

Je vous recommande le site priceminister.com si vous voulez faire vos achats en ligne, possibilité de paiement en 3x CB ou à crédit. Vraiment super je recommande

Date of experience: May 15, 2019

Thumbnail of user alexa280
RU
1 review
2 helpful votes
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November 28th, 2018

Очень плохой кэшбэк сервис. Сначала дали приветственный бонус $10, а потом сами же его и отняли. Техподдержка на связь не выходит. Одним словом - мошенники. НЕ РЕКОМЕНДУЮ.

Date of experience: November 28, 2018

Thumbnail of user mirellap1
Germany
1 review
0 helpful votes
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July 14th, 2019

Schönen Kleidung und gute Materiale. Sehr günstiger Preis.
Ich bin sehr zufrieden und sehr glücklich über alles

Date of experience: July 14, 2019

Thumbnail of user kimberlyk165
New York
1 review
0 helpful votes
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July 31st, 2019
Verified purchase

Date of experience: July 31, 2019

Thumbnail of user yusufa13
Indonesia
5 reviews
3 helpful votes
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September 5th, 2015

KEren juga, di indo sudah mulai ada rakuten.

Date of experience: September 4, 2015

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From the business

Rakuten is the new Ebates! Rakuten is the premier Cash Back shopping site that pays you. Join today and start earning Cash Back at your favorite stores. How does it work? We pay members Cash Back when they shop at over 2,500 stores, plus find them the best deals and coupons. With over 12 million members and $1 billion in Cash Back paid out, Rakuten is the easiest and most rewarding way to shop. Become a member today and start shopping smarter. Follow us for the latest sales, member-exclusive offers and more.

Business History

Ebates is the pioneer and leader of online Cash Back Shopping. The company was founded in 1998 by two Deputy District Attorneys in Silicon Valley who used to prosecute online fraud & identity theft before starting Ebates (so you can be sure we are very into secure online transactions!). So go ahead, sign up and start shopping now. Joining Ebates is always free - you'll never pay us anything. And four times a year or more, we'll mail you a Big Fat Check, or transfer the money to your PayPal account if you'd prefer. We can even send the money to your favorite charity. All 100% free.

Company Representative

Thumbnail of user ebatess
Ebates S.
Typically does not respond to reviews

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