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    Rakuten

Rakuten

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Overview

Rakuten has a rating of 2.7 stars from 2,124 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Rakuten most frequently mention credit card, referral bonus, and family member problems. Rakuten ranks 5th among Cash Back sites.

  • Service
    187
  • Value
    151
  • Returns
    64
  • Quality
    121

This company does not typically respond to reviews

Positive reviews (last 12 months): 18.2%
Positive
2
Neutral
0
Negative
9
View ratings trends
61
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How would you rate Rakuten?
Top Positive Review

“Amazing Rakuten! Thanks so much Susan!”

Tetiana K.
5/7/24

Rakuten team are the best service I've come across in the US. We are refugees from Ukraine and we are very grateful to Rakuten for such joy as excellent service, impeccable work, patience, respect for the client and professionalism. I will be happy to buy everything only through the Rakuten service. This is a great savings and a great pleasure to know them! Thank you Susan!

Date of experience: 5/6/24
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Top Critical Review

“Thieves”

Cory C.
12/11/24

They never pay what you actually earned. I have yet to have a single transaction pay what was advertised. Even after purchases have been verified they just delete the payout for no reason. 100% scam!

Date of experience: 12/1/24
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Reviews (2,124)

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Reviews that mention popular keywords

customer service (796) customer care (55) shopping trip (51) customer support (36) response time (19) credit card (31) gift card (35)
Thumbnail of user lisaw86
Pennsylvania
1 review
0 helpful votes
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March 18th, 2015
Verified purchase

I had some problems regarding my cash back check. Alexis, the customer service rep responded right away & promised to look into into.
The next day the problem was solved & was even proactive in helping with a past issue.
Really great service!

Date of experience: March 18, 2015

Thumbnail of user carols73
Florida
2 reviews
0 helpful votes
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March 22nd, 2015
Verified purchase

I noticed after shopping almost every day at an online store that advertises Ebates cash back, I was not getting any notice of cash back to my account from that particular store. I contacted Ebates about the matter thinking nothing would come of it. Well, customer service agent Alexis reassured me they would look into it and explained the process very simply. In minutes I was receiving emails from Ebates saying the store had not sent them notice of my purchases but not wanting me to wait Ebates was adding my cash back to my account immediately... can you believe that? I am so impressed with their services. Now I shop confidently knowing they have my back and I am saving a ton of money too. Love you Ebates!

Date of experience: March 22, 2015

Thumbnail of user williamk65
Texas
1 review
0 helpful votes
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June 18th, 2015
Verified purchase

I was having an issue with understanding my cash back and sign up gift card. So I sent an email to customer service at Ebates. To my surprise within minutes I had a reply. After a few emails back and forth, they helped resolve and helped me to understand how everything worked. Thanks Nicole, you were/are amazing! Perfect!

Date of experience: June 18, 2015

Thumbnail of user karenr176
Kentucky
1 review
0 helpful votes
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July 2nd, 2017

Very user friendly website. Deals are great and customer service is top notch. I've used (tried) other cash back sites and they were nothing but a hassle. Ebates is easy. Click the cash back icon, shop and your money goes straight to your account. Great lists on website showing your shopping trips, cash back amounts. Everything you need.

Date of experience: July 2, 2017

Thumbnail of user sandrah38
Iowa
2 reviews
1 helpful vote
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September 7th, 2015

I have ordered from Rakuten many, many times over the past years. They offer great sales prices with free shipping and the orders usually arrive within 2-3 days. I have only had to contact customer service once and they took care of my problem immediately. I will continue shopping with them as long as they continue offering such great deals and quality products.

Date of experience: September 7, 2015

Thumbnail of user jeannes78
Maine
1 review
16 helpful votes
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June 8th, 2018

I purchased a computer through one of their stores and should have received an 8% rebate. Ebates has denied it stating that I used some other coupon code, coupon or reward link in addition to Ebates. That is flat out wrong. I have never had any problem with ebates until this large rebate. I am done being a customer. It is a scam.

Date of experience: June 8, 2018

Thumbnail of user marshad5
West Virginia
1 review
1 helpful vote
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December 7th, 2015
Verified purchase

I'm not very computer savvy and I don't know how to do a lot of things so when I was placing an order with Amazon I forgot to go through Ebates.com first and afterward I thought I'd missed out on my rebate but when I contacted the customer service department they were very helpful and kind. When a person is disabled they appreciate any little savings they can get, so I a big thanks to the helpful customer service staff at Ebates.com!

Date of experience: December 7, 2015

Thumbnail of user gvns
New Jersey
1 review
2 helpful votes
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January 10th, 2011

Zero customer service. No e-mail or interface with them, although they send you a lot of e-mails, mainly after the fact. I went to the french site, ordered a book. They charged my card. Then 2 days later, they said we're sorry, the seller cancelled. They said but you haven't been charged! But I had been. I am dealing with that, and the fact that they are overseas with ZERO customer service contacts. Crap. Hate the layout, hate the experience, now have a problem on my hands. Before ordering this round, they had also pulled this before, processing the order, then it was unavailable; only this time my card was debited.
Not emotional, but I think I can honestly say stay away. Shop elsewhere.

Date of experience: January 10, 2011

Thumbnail of user joannec17
Pennsylvania
1 review
0 helpful votes
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May 29th, 2015
Verified purchase

I made a purchase through Ebates.com that I did not see listed in my account. I completed the online form to request an inquiry and I received a response within 2 days. I provided some additional information and the customer service representative immediately responded again and credited my account with the purchase although they had not yet heard from the retailer regarding my order. The representative was timely, addressed my concerns and solved the problem without my having to jump through hoops. Excellent customer service!

Date of experience: May 29, 2015

Thumbnail of user jessicac68
GB
1 review
0 helpful votes
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August 25th, 2015
Verified purchase

I have nothing but good things to say about ebates. This is the only cash back site I use. It is simple and to the point. They have great deals and I appreciate how often they update deals or give bonus cash back. If there is ever an instance where my activity doesn't load or is incorrect, they fix it ASAP. All interactions with customer service have been excellent. I will continue to use Ebates as well as share it with my friends and family!

Service
Value
Quality

Date of experience: August 25, 2015

Thumbnail of user daniellel17
New Jersey
1 review
0 helpful votes
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March 6th, 2015
Verified purchase

I had forgotten I had received, not 1 but 2 big fat checks. By the time I found the first one it had expired and I lost the second one. I contacted customer service at 6pm on a Thursday night and 20 min later I had an email from an actual person (in addition to the automatic reply) saying they were working on it. By the next morning my issue was resolved. This is another reason why I will always use ebates and recommend them to everyone I know! Thank you!

Date of experience: March 6, 2015

Thumbnail of user alext4
Washington
9 reviews
30 helpful votes
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September 27th, 2011

Still loving buy.com right now. They have a pretty good selection and I'm never disappointed in what they do. I've talked to their customer service about returning some items and they never had a problem with me. Hopefully everyone had a good run with them or they can assist you on fixing your conflicts. Recommend!

Date of experience: September 27, 2011

Thumbnail of user garys89
New York
2 reviews
1 helpful vote
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May 25th, 2015
Verified purchase

After using Ebates several times with no problems, I recently had a rather large transaction that the online store did not give me credit for. Upon contacting Ebates directly, they quickly resolved the issue and credited the full amount to my Ebates account. What a great company, and what a great way to save money!

Date of experience: May 25, 2015

Thumbnail of user kevinandkimberc
Arkansas
1 review
0 helpful votes
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December 17th, 2017

Have used Ebates for a few years now and have always enjoyed getting the rebate check once in a while. Now that they've added some retailers that also reward in-store purchases, the service is only better. Today, I had my first issue using the mobile app and verifying with Troop ID. Customer Service quickly responded and corrected the issue for me within a few hours.

Tip for consumers:
Install the browser add-on's for when you're shopping online, but always check the mobile app, too -- sometimes there are higher rebates if you use your mobile app to complete the purchase. Also, gather any coupon codes from other resources ahead of time - if you leave the site after starting your shopping trip, you won't get credit if you don't activate the shopping trip again.

Service
Value

Date of experience: December 17, 2017

Thumbnail of user misakoh
Nevada
1 review
0 helpful votes
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April 7th, 2021

Rakuten customer support is always very quick and efficient.
They listen and solve a problem quickly.
When something went wrong at Rakuten, I never worried about it. Because I knew the customer support team would make it right.
Thank you for your 5 stars customer service.

Date of experience: April 7, 2021

Thumbnail of user patriciaj73
New York
1 review
1 helpful vote
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May 20th, 2017
Verified purchase

I know I used e-bates on my Omaha Steak shopping trip, but it didn't show up in my account activity. Karen told me to send her all the information concerning my purchase, which I did, and she added the cash to my account almost immediately. I thought that was terrific customer service. Thank you Karen!

Date of experience: May 20, 2017

Thumbnail of user jerrym69
Virginia
1 review
2 helpful votes
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December 22nd, 2015
Verified purchase

Ebates is something I recently learned about. I was amazed how easy it was to log on to Ebates site and then I saw all my favorite web shopping sites. I mean ALL of them! I had a little issue and needed their help and so I messaged them through their help link. Within three minutes, issue resolved.
Can't beat that for customer support! No doubt about it, Ebates is a win win for online shopping. Cash back on everything I buy. Who knew?
Give it a try, you'll be amazed.

Date of experience: December 22, 2015

Thumbnail of user amberw94
Philippines
2 reviews
0 helpful votes
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February 6th, 2018

I dislike going out shopping more and more. But Ebates makes it easy and economical to shop from the comfort of my home. They are friendly and go above & beyond to help resolve any issues. Their cash back % is not always the best but their customer service has been the best.

Date of experience: February 6, 2018

Thumbnail of user sylg
Kansas
1 review
0 helpful votes
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September 2nd, 2015
Verified purchase

Ebates is the best! Customer support gets an A++, quick responses and always can answer what you ask, and do what you need done. Keep up the great work and I will continue to use Ebates whenever I shop on line. I also like recruiting new people and getting some extra CASH.

Date of experience: September 2, 2015

Thumbnail of user georgial8
New York
1 review
0 helpful votes
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July 16th, 2015
Verified purchase

Ebates is the best website for online shopping. If you are shopping online anyway, why not earn cash back? Ebates customer service is some of the best, most accommodating I have ever dealt with as well. The service reps are friendly and give very clear, concise, detailed answers to questions when necessary.

Date of experience: July 16, 2015

Thumbnail of user donb390
California
2 reviews
1 helpful vote
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July 11th, 2019

I've been an Ebates customer for years. They have been nothing but fantastic during the years I'be used them. No hassles, no problems at all. Just make money doing shopping you were already going to do! I've recommended Ebates to all my friends and family. Several of them now also use them.

Date of experience: July 11, 2019

Thumbnail of user jeffc61
New Jersey
1 review
0 helpful votes
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March 25th, 2015
Verified purchase

I recently had an issue in assigning where to send my rebates. I called Ebates Customer Care and received excellent treatment. The woman named "Kathleen" was extremely pleasant, which you don't always get on the internet. She solved the problem, and was on my way, a very satisfied customer.

Date of experience: March 25, 2015

Thumbnail of user mommar
Illinois
1 review
2 helpful votes
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January 14th, 2016

First of all it took 6 weeks to get some supplements I ordered. When they finally came it was the same product I ordered nor was it the same number of capsules I ordered/paid for. After 5 emails and 3 attempted phone calls I can't get anyone to call me back or refund my money. Never again. Avoid this place!

Date of experience: January 14, 2016

Thumbnail of user samc176
Vermont
1 review
16 helpful votes
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March 14th, 2018

Good luck getting your rebates. You'll have to chase them and email, and call, and then be told that if it's the 1st full moon on a tuesday, it won't qualify. Or if you used a buy it now, and not bid, or if its a shirt, but not cotton... etc... greed is killing this rebate site. Sad to see.

Date of experience: March 14, 2018

Thumbnail of user leeo10
Maryland
1 review
0 helpful votes
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May 15th, 2015
Verified purchase

I purchased put an item from sears in my cart and 2 hours later the price changed and it was $250.00 more. I contacted sears thru chat and was able to get original price but lost my 3% from ebates. I contacted them and they tried to resolve issue for me. Unfortunately, Sears would not honor cash back, so ebates gave me $10.00. That is customer service.

Date of experience: May 15, 2015

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From the business

Rakuten is the new Ebates! Rakuten is the premier Cash Back shopping site that pays you. Join today and start earning Cash Back at your favorite stores. How does it work? We pay members Cash Back when they shop at over 2,500 stores, plus find them the best deals and coupons. With over 12 million members and $1 billion in Cash Back paid out, Rakuten is the easiest and most rewarding way to shop. Become a member today and start shopping smarter. Follow us for the latest sales, member-exclusive offers and more.

Business History

Ebates is the pioneer and leader of online Cash Back Shopping. The company was founded in 1998 by two Deputy District Attorneys in Silicon Valley who used to prosecute online fraud & identity theft before starting Ebates (so you can be sure we are very into secure online transactions!). So go ahead, sign up and start shopping now. Joining Ebates is always free - you'll never pay us anything. And four times a year or more, we'll mail you a Big Fat Check, or transfer the money to your PayPal account if you'd prefer. We can even send the money to your favorite charity. All 100% free.

Company Representative

Thumbnail of user ebatess
Ebates S.
Typically does not respond to reviews

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