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Rakuten has a rating of 2.7 stars from 2,124 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Rakuten most frequently mention credit card, referral bonus, and family member problems. Rakuten ranks 5th among Cash Back sites.
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Rakuten team are the best service I've come across in the US. We are refugees from Ukraine and we are very grateful to Rakuten for such joy as excellent service, impeccable work, patience, respect for the client and professionalism. I will be happy to buy everything only through the Rakuten service. This is a great savings and a great pleasure to know them! Thank you Susan!
They never pay what you actually earned. I have yet to have a single transaction pay what was advertised. Even after purchases have been verified they just delete the payout for no reason. 100% scam!
I joined Rakuten recently. During my sign-on process a duplicated account was mistakenly created. As a result I was denied my Welcome Bonus. Rakuten's Member Services did not ignore my request for a review. It spent the time and effort to research and verify my statement. My issue was resolved and I received my Welcome Bonus. This shows me Rakuten truly values its members.
Date of experience: January 21, 2021
Buy.com is the worst. They are trained at giving the runaround, and keep repeating the same statement over and over to you when you call with a problem. They will take your money for fast shipping and send it at the cheaper, slower rate and pocket the difference.
Unethical company, horrible customer service.
Date of experience: May 21, 2012
Ebates is the best thing since the internet. Just click, shop, and save. No gimmicks, no ads, no spam, nothing but great customer service and savings. When I contact customer service for anything, they respond in a quick and professional manner, even when I made a mistake. Seriously, everyone should be using Ebates.
Date of experience: May 25, 2015
For my last two purchase through Ebates, I was suppose to receive two cheques which I never did! Finally I found out cheques were sent but the reason I never got them was that I forgot to update my address after I moved. So today when I brought this issue up to Stephanie's attention, it was taking care of right away! Cheques were resent:-) I was amazed how hassle free, fast, professionally this matter was handled. Thank you Stephanie and thank you Ebates.
Date of experience: February 27, 2015
Every time you shop you should use Ebates. The cash back is wonderful. The company is awesome. They automatically send the checks four times a year and they do it on time all the time. Customer service is wonderful. They answer your Inquiries almost immediately and they have solved every issue for me right away. I never shop online without going thru Ebates first. I do most of my shopping online & it is mostly because of ebates. Between the cash back that you get and the coupon codes they give you that save you even more money, It can't be beat
Date of experience: December 27, 2014
I've been a happy Ebates member for over 10 years. I always click though Ebates when making purchases online and have an earned a significant amount of cashback. On the very few rare instances I've had to contact customer service, they have been extremely quick, professional, and helpful. I really like Ebates and am thrilled with the cash back and great customer service I've always received. 5 stars all around!
Tip for consumers:
Make sure to check out the Ebates browser extensions/add ons. I use Google Chrome and the browser extension is AMAZING! Now I never worry about forgetting to click through Ebates, so I always earn cashback.
Date of experience: December 7, 2017
L. O. V. E. this site. Free money that's all I can say. Everytime I'm going to purchase something online... I go to ebates and login and search to see if the vendor I'm about to purchase on is listed on ebates. If they are, you click on the link and that's it. Whatever I purchased I get a percentage into my ebates account. It's great. Go to ebates.com to read more on how it works. But, I've been a member for three years now. In three years I've earned $137.00. And, this is from purchasing from sites I was going to purchase on anyway.
Date of experience: September 18, 2011
I was missing some of my ebates from purchases no longer recorded in the system. Customer Care acted quickly to remedy the situation and provided stellar customer service. I've always found Customer Care associates to be quick and easy to deal with. Thank you Ebates!
Date of experience: August 3, 2014
I looked through my records an cannot find anything I purchased on the above Order ID or date.
Perhaps this is someone else's purchase???
However, all above aside, I have had no problems shopping through Rakuten and enjoy receiving the ebates from them through the purchases I make.
Date of experience: August 11, 2019
I made a purchase through rakuten and I didn't get my cash back. It's so annoying to jump through hoops by using this crummy, unintuitive platform only to never receive my cash back. We can't combine rakuten with other promos--why bother using this service for saving money if it won't guarantee the best price?
Tip for consumers:
I suggest not wasting your time signing up
Products used:
Electronics
Date of experience: March 26, 2022
I recently had to change my email address with Ebates, I really like Ebates for the discounts but I've never had to use customer service before. They certainly reflect the quality of the company a smooth and easy transition.
Date of experience: October 8, 2014
My daughter told my about ebates this past Christmas. I am so thrilled with it. I do need her help sometimes to get started, but it is worth it. I will continue to use this site for all my Nordstrom and Amazon purchases Thank you
Date of experience: January 26, 2015
When I have a question or need something resolved quickly, I am able to do so through email. As long as I'm able to provide Ebates with information on my order, they can pretty much solve any issue or answer any question. I'm very impressed!
Date of experience: July 22, 2015
I had an issue ( first time ever) with a purchase not showing up so I had not received my cash back yet. I emailed them about the issue and literally within a minute my cash back was posted to my account. That qualifies as super sonic speed to me! I have been with Ebates for many years now and I love it so much. This was my very first issue too.
Date of experience: May 5, 2016
The customer service is outstanding. I forgot to use ebates this past weekend and emailed them. They accepted the receipt and gave me the "rebate" or "cash back" on the purchase I made. I have never been let down by their customer service team or the website. Comes in handy around the holidays! LOVE them
Date of experience: September 25, 2017
And the customer service for Ebates is extremely helpful, quick, and one of the best I've EVER seen with online customer service! I will be returning again and again because I have been so pleased, and shocked by how great the customer response and help was! It was within minutes they helped me! Happy holidays!
Date of experience: December 18, 2018
Ebates provides excellent customer service and fulfill their promise of cash back on a ton of online stores. Also, their double cash back deals are great and you will be able to know very quickly the amount of cash back on your account. I definitely recommend Ebates after more than one year using the service.
Date of experience: January 24, 2017
This is a reputable business with very helpful staff I would recommend E Bates to everyone. Cash back is generous and run qualified the cash goes into your account immediately it is a pleasure to go shopping when you get cash back.
Date of experience: December 19, 2017
I love Ebates! I had an issue with one of my orders, and it was solved in a prompt time manner! Everyone involved was polite and treated me as a great customer! I thought their customer service was above average! Thank you!
Date of experience: March 6, 2015
I always have great customer service with ebates. This time I needed some pretty thorough researching and Cathleen was on top of it. Followed through and updated me through the process. Truly appreciated her customer service, loyalty and overall help! Thank you so much!
Date of experience: November 5, 2015
I remember getting started with ebates years ago, but for some reason forgot about it until just recently when I discovered it as a Chrome plug-in. I do most of my shopping online, so I probably could have gotten back a nice sum over all this time. I guess better late than never though. Since joining up right after the holidays, I have gotten almost $30. The only issue I have is the fact that if I click to activate ebates on a site, it redirects me to the home page. Then I have to search for the item page I was on again.
Date of experience: February 14, 2016
They have a great and efficient customer service team that answered all my questions and assisted with my inquires faster that any other company I've dealt with in the past. This only shows how reliable they are. Keep up the great work!
Date of experience: November 10, 2015
This is an issue i have been emailing the company about and never got a reply. I had some time to spare today and decided to call and was helped by Zack. He was extremely helpful and FAST!
Thank you to him!
Date of experience: December 19, 2019
As others have said, PriceMinister.com is a con. I ordered a book, they debited my card and then said they couldn't deliver. They then told me they had credited my "e-wallet". My bill was 7.50 but you need to have at minimum of 10.00 in your e-wallet to be able to remove funds, and even then they want your bank details, they cannot credit the card you bought from. I'm not giving my bank details to these dishonest scumbags, so basically it is money lost. Don't waste your money on this site, you might as well flush it down the toilet.
Date of experience: May 29, 2011
Being a first time user with Ebates I found that I had some questions regarding my cash back. I was more than please with not only the response time, but the outcome as well!
Bridgett from Customer Care is awesome!
Date of experience: December 7, 2015
Rakuten is the new Ebates! Rakuten is the premier Cash Back shopping site that pays you. Join today and start earning Cash Back at your favorite stores. How does it work? We pay members Cash Back when they shop at over 2,500 stores, plus find them the best deals and coupons. With over 12 million members and $1 billion in Cash Back paid out, Rakuten is the easiest and most rewarding way to shop. Become a member today and start shopping smarter. Follow us for the latest sales, member-exclusive offers and more.
Ebates is the pioneer and leader of online Cash Back Shopping. The company was founded in 1998 by two Deputy District Attorneys in Silicon Valley who used to prosecute online fraud & identity theft before starting Ebates (so you can be sure we are very into secure online transactions!). So go ahead, sign up and start shopping now. Joining Ebates is always free - you'll never pay us anything. And four times a year or more, we'll mail you a Big Fat Check, or transfer the money to your PayPal account if you'd prefer. We can even send the money to your favorite charity. All 100% free.
