Rakuten

I am continuously amazed by the incredible customer service from Rakuten. I've been a happy Rakuten user for years, since back when it was Ebates. I just recently had an issue with cashback not appearing in my account, and the support team was quick to respond and helped remedy the situation. I am a happy, lifelong customer and can't recommend Rakuten highly enough!

I encountered an issue with my EBATES account and contacted them for help. A representative responded promptly and resolved my issue right away. I appreciate such great customer service. I highly recommend this company for people to join.

You have to chase after your purchases. Sometimes the cash back is so small that it`s not even worth your time. Ebates misses a lot of purchases, and you don`t end up getting your money back from them. Waste of time!

I've been a member of Rakuten for years (well it was ebates for many years). It is easy to use and if you don't receive your cash back for a purchase, a quick contact of customer service gets it quickly resolved. I have it added to my browser so I'm notified if I'm shopping at a Rakuten store.

I do a good amount of shopping on Amazon and didn't realize until after I placed an order that only certain big ticket items count. I don't do that and other online ordering I do is not part of your site, so service is of no use to me.

Alexis, My customer care representative was very helpful and even offered to send me more info on using ebates in the future. She was a very polite and personable representative who made my experience very pleasant. I would highly recommend Alexis!

On any occasion that I've had questions or concerns about my ebates cash back or general questions about my account, I've found their customer service people to be wonderful. The email replies are always quick and I like that you can reply specifically to the person who sent you the information. Ebates is a great site and now with the ebates button, it is super-easy to deal with all the online purchaes you might make that would qualify.

Ordered a cd player for my son for Christmas through a seller on Rakuten. It was never shipped, they never even had it to begin with and we were relying on it for a Christmas present. I tried contacted the seller and they didn't respond to any of my three inquiries.

I asked Rakuten.com for assistance with their seller since they "hold their sellers to high standards" and claim they will respond within one business day. They said they were unable to help me and I needed to keep contacting the seller.

Eventually, I had to google the seller to find their phone number to call. Rakuten would not stand by their seller and assist me when this company didn't have the cd player to begin with but had no trouble taking my money.

I've tried using their app and it causes my iPad to freeze. Therefore, I would submit my receipt by "Where's my cash back?" to redeem my rebate. I had been doing this for months with no issues, then suddenly I was flagged as a "risk" for this reason (and no prior notice that this wasn't allowed, I didn't realize that this wasn't allowed) and my account deleted without receiving my cash back! What a scam! Obviously this company is out to screw you. False advertising!

My friend told me about Ebates and then i tried it for myself and loved it! I instantly started recommending it to people. It is fun, easy to use and when I have had a question have responded back immediately with all the information and then some.

We all make purchase on line, why not make some cash back and refer a friend to do the same.

There is nothing better than the feeling of getting cash back for shopping online, and Ebates is definitely the place to start your online shopping experience. Ebates is a wonderful company to work with, and the few minor problems I've had, they have easily and promptly resolved them. I would definitely recommend Ebates to everyone who likes to shop online and earn cash back for doing so!

I am very happy with Ebates 100%. Their customer service is outstanding and has responded to any of my questions within an hour, and resolutions to any issue within the same timeframe! I highly recommend this company for anyone that shops online regularly! And by the way, I am not fake! This is not a fake review! If you have issues with Ebates then you should do like I did and contact customer service before giving them a bad review! Thank you Ebates! Debbie Rossow

I know I should not complain about getting money back from shopping, but you should know that the amount of time needed to ensure payment is not worth it. I have had to inquire about every purchase I've made through eBates and then I am asked to provide the order number and amount of purchase, so I search all of emails or log into the websites to find it. If I purchased something as a guest on the site then you can't find that information. So it's just a hassle and not worth the few cents you get back.

Each time I have had occasion to reach out to Ebates regarding a customer service matter, I have been impressed. The response time is immediate and the process is always hassle-free - no matter what the issue. My most recent concern was related to a review of my Ebates. I noticed that a check was reflected that I had not received (probably due to a move). I contacted Ebates and they immediately responded with a resolution. No hassles, no forms to complete, no interviews - just good old fashioned customer service with guaranteed satisfaction. Way to go, Ebates!

I hadn't been credited for a recent purchase so I filled out the help form. Within 45 minutes (tops) I was contacted by a helpful representative who made sure the cash back was in my account immediately. I figured it'd take weeks and I'd just be out the cash back, but to my surprise it was taken care of right away. Super friendly and helpful!

Contacted support for purchase credit. Received a response almost instantly describing exactly where to find the information required (I had searched the vendor site unsuccessfully). Upon submitting the information I received credit right away! Agent was courteous, knowledgeable, and efficient. Couldn't have asked for better service!

Ebates always answer my questions no matter how minor. They take time to always give me what I want. I am so glad I found Ebates. I LOVE shopping so why not go with Evstes. It's a win win situation. Get started today it is FREE!

I recently made a purchase throught the Ebates portal. For some reason my order didn't show up. I contacted customer service with all of the necessary information to back up my purchase. Within a couple hours everything was resolved and my account was fully credited.
I've never received such quick customer service! I'm very impressed.

I am a big fan of shopping through Rakuten, however I find I have to check often to see if cash back has changed on the sites I use frequently. For example, it would be helpful if they would email me when Sephora goes up from 4% to 8% cash back

I was confused about my cash back amount on a recent purchase. I contacted customer service and Kayla explained everything. The responses came quickly and provided all the info I needed. I love Ebates and Kayla did an awesome job helping me. Please consider giving her a large raise :) Thanks for everything!

Ebates always don't issue rebates for hotel staying booked through ebates link to hotels.com, especially for high amount transactions, for example, a few hundreds or a few thousands. When I emailed them or called them regarding this, firstly they told me the rebates may get to my account after 6 weeks from hotel stay completion. When I call ebates after 6 weeks without seeing rebates to my account, they told me they didn't receive payment from the hotels I stayed and it is my responsibility to call hotels to see if the hotel paid ebates. Anyway, I didn't get rebate for the hotels I booked through the links on ebates eventually. And this happened a few times. Ebates seems no problem on small amount ebates, but they still sometimes don't you rebates automatically, you have to watch and do online inquiry when you see rebates not received. For small amount rebate, they usually issue you right away when you send inquiry.

This is a great site! So many terailers to chose from, just about everything you could possibly order online can earn you money! I have used it a lot and had no issues with receiving the rebates in a timely manner also receiving the money earned is a breeze!

Even if you get a check, which I did, be sure to cash in within 3 months because it expires. A check can not legally expire, so it was cancelled by ebates. I was not careful about that and cost me more than the check itself to reverse a cancelled check...