Rakuten

After noticing my check hadn't arrived, I realized that I hadn't updated my new address on my account. I contacted customer service about it and within hours they were sending me a new check with no problems at all. Thank you Rachel for being so helpful, prompt, and friendly!

I had a misunderstanding as to how Ebates work, and I was sick with flu and stressed and I sent an email complaining - it was not my best email - not rude or calling names; just short and grumpy.

Ebates handled me with respect and in the end all was resolved as it was after all... my misunderstanding. Ebates is a great program and you do in fact earn cash back. Thank you.

Like many others who have posted here, I bought a near $700 appliance through ebate. I've posted two "where's my Cash Back" claims, have yet to even get a response, let alone my cash back. Ironically, they sent me a "how was your experience survey" after the first "where's my Cash Back" claim, but they didn't respond to the comments on that either. As an experiment, I used ebate to place a small office supply order. The didn't come through either, but they automatically credited the ebate when I placed the "where's my Cash Back" claim. At best, the site has some horrible functionality problems. At worst, they are cynically trying to avoid paying out on orders they have received commission on.

I have been a member of this website for about three, but only started really use it within the last 2 years. My experience with this company has been a truly pleasant experience. I cant remember a time when I have call customer service and they werent pleasant and accommodating and treated me with respect. I like it that we will always try to accommodate my needs.

Brianna in customer service went "above and beyond" the call of duty in a recent problem. It was during the Ebates Birthday celebration where 250+ stores offered 15% bonus cash back. I ordered within the time frame BUT the unpleasant surprise for me came when I opened my shopping trip and found out my store WAS NO LONGER offering the 15%! Brianna's research told me that the stores DO NOT have to participate the entire birthday week and can pull out at any time. She was instrumental in having a $50 valued member bonus credited to my account for the misunderstanding. This was such a great thing to do; my order was over $700 and only getting 5% instead of the 15% cost me a lot of money. The member bonus certainly helped to make up some of the cash I lost. I have dealt with Brianna in the past and she has always been cheerful, willing to help and "go the extra mile". She understands the true meaning of "customer service."

I will never again be doing business with Rakuten. Their address verification thing is horrible, it took me so many tries for me to finally contact them and verify my address. The support I received was terrible, and it was uneccessarily stressful trying to get through to them. My package, for some reason, was not delivered to my address, and nearly sent back because of "insufficient address information". Luckily, I was able to get to the post office and pick it up, but not without struggle. So, thanks Rakuten for my worst online shopping experience ever. To anyone considering purchasing something through them, save yourself the trouble and stress and don't buy from them.

I love Ebates! I have used them for quite some time and the ONE time I had to contact customer service I had a GREAT experience! The rep I talked to was patient with me and answered my questions promptly.

I really recommend this site. It's easy to navigate and user friendly. Awesome!

I wish I could give lower than a 1 star for Rakuten.com. This is by far the worst online retailer I've ever come across. 1) It took a bit longer than it should've for the product to be shipped and to make it to my house. This isn't a huge deal but then... 2) The product was NOT what I ordered. 3) The product was from China (despite claiming to be from the US on the order form). 4) There is no phone number on their website so I emailed their helpdesk. No one ever returned my email (after a week). I finally found a phone number on the internet and called them. They finally tell me that I have to send an email to someone's email address (no online form or anything) to talk to the specific vendor. This is just... the worst company I've ever had the lack of pleasure dealing with. AVOID!

I ordered a bathtub diverter faucet that was of high quality 100% metal construction. I paid $54. Instead of the high quality faucet that I ordered these low lifers sent me an inferior brand faucet that I see from looking online goes for $30.It is cheaply made with plastic parts instead of metal. It would cost me $14 shipping and handling to send the damn thing back to the seller plus they charge a 20% restocking fee. Rakuten is a scam company. I wish I had read the reviews of this company before I ordered from them. Don't order from this company or you will get screwed. They will send you a cheaper/used/damaged version of what you wanted. They are very clever thieves and know just how much to screw someone so they cant get in trouble and so it would be more hassle to the customer than it's worth dealing with those swindlers trying to get their money back.

I tried Ebates and tried to think it was going to help. However, after a few purchases which didn't 'go through' I just gave up on the cash back thing. A few % back isn't worth it if you have to haggle and fight your way to get a measly 1%, of which I did not.

Re: Ebates: My experience with EBates customer service has been terrific! I have contacted them several times by phone for either clarifications or adjustments to my account with them and they have responded promptly and professionally. Great job Ebates customer service team!...(and especial kudos to Rachel for remedying my most recent concern!) Thanks to all...

I noticed I had not received my big fat check. So I checked on my ebates account and it didn't look like a check had been sent. I emailed customer service to inquire about the situation. Ebates customer service responded very quickly and the issue was resolved easily by updating my address. Thank you Ebates!

Would never purchase from this site or Nilima home again... contacted co & after receiving email that they did not have item I wanted... they sent a different item. Charged me & would not listen to explanations regarding their actions... I even mailed a hard copy of photos & ex
Planation of item I wanted & what they sent... staff was quite rude & felt that they had satisfied an order they stated they could not fill... BUYER BE WARE!

Rakuten.com is the worst online shopping site I've ever used. Not only was it a pain in the $#*! just to place my order, but upon trying to request to cancel the order at 11:00 YESTERDAY, and making 2 requests to customer service to cancel the order, the order was shipped this morning, anyway. I called customer service this morning, and they said they can't cancel the order because it's already shipped. I'll be disputing the charge as soon as it's posted, and after I refuse the package upon delivery, I'll be sure never to order from them again.

Just use Newegg.com, Amazon, or Micro Center.

I'm a new member, made my 1st purchase through eBates and was unaware of the procedure to make sure that I was credited for my transaction. I submitted my concern via email and was quickly responded to by a rep. And was pleased to get the info and my concerns were answered. I will continue to shop online using eBates in the future and pass there program along to my friends and family!

"Customer Service", no, I mean real-live, not just a title, "Customer Service" has become just another faded memory in the service industry. But not at EBATES! I got a quick response, not from a template, but from a living, breathing, person, who was genuinely interested in resolving my issue (which turns out was my mistake!) and in keeping me as a customer! Imagine that! Thanks Ebates, for being so awesome! For bringing back Customer Service!

Just had the best customer service experience of my life! Sounds corny, but I am not kidding. Rachel helped me change my address, and then told me I had two outstanding Ebates checks that I had not cashed. She quickly reissued and totally made my day! Thanks, Rachel!

I began using ebates several weeks ago. I had a couple of questions, which were replied to promptly and courteously. The issues I had were resolved to my satisfaction. I highly recommend ebates to anyone wanting to save a little extra money on purchases they would make anyway.

I must of missed something when I first started my membership with Ebates so I didn't receive the 10 dollar new membership bonus they offer. I emailed customer service and a rep emailed me back within an hr and hooked me up with a 10 dollar gift card of my choice from a selector of stores I shop at frequently. I wish more businesses were as great at customer satisfaction as these guys are.

Customer Service got back to me the next day, and not with an automatically generated email -- but a real person, typing a real thoughtful response. I was able to email back to them and the same person responded again, and resolved my problem. Unreal in today's world. Super!

Item bought was shipped through fedex, fedex lost item twice before finally shipping item. Item shipped was wrong and was not even close to what I purchased. Customer service was unable to assist me or contact third party seller for the replacement for 3 business days. Replacement could not be shipped for almost 2 weeks after complaint was filed. Overall my experience was HORRIBLE with RAKUTEN. Though, don't worry, they gave me a $5 off gift card like i'll ever shop here again.

I placed an order with Bake Me A Wish thru Ebates. I was able to get exactly what I wanted for my twin sisters and in checking out inadvertently forgot to use the coupon code which was 20% off $30+order. I had placed $100 order. The very next day I notified Ebates. They were very sympathetic but they explained how they couldn't give me credit but the vendor could. I wrote to Bake Me A Wish and explained what happened. Within 24 hours I received a most lovely reply and assurance that they would gladly provide a credit on my charge card. I was so impressed with their consideration. I have the utmost respect for Bake Me A Wish and hope others use their services.

I've been using Rakuten (formerly Ebates) for almost 20 years. I love the browser extension so I never miss a rebate. I use several other online savings programs but Rakuten gives me the best rebate the majority of the time.