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Rakuten has a rating of 2.7 stars from 2,124 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Rakuten most frequently mention credit card, referral bonus, and family member problems. Rakuten ranks 5th among Cash Back sites.
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Rakuten team are the best service I've come across in the US. We are refugees from Ukraine and we are very grateful to Rakuten for such joy as excellent service, impeccable work, patience, respect for the client and professionalism. I will be happy to buy everything only through the Rakuten service. This is a great savings and a great pleasure to know them! Thank you Susan!
They never pay what you actually earned. I have yet to have a single transaction pay what was advertised. Even after purchases have been verified they just delete the payout for no reason. 100% scam!
As a brand new Ebates customer, I had questions about the percentages for each retailer and the breakouts by category per retailer (specifically Target). Hannah was incredibly helpful and speedy with her replies. I got all my questions answered in under 24 hours and am very grateful and happy with the excellent service! Thank you to Hannah and Ebates!
Date of experience: October 29, 2014
I had a great experience while talking to Danielle! She was very nice and resolved my issue within the hour! I can't say enough good things about my time talking with Danielle! Thank YOU Ebates and Danielle!
Date of experience: January 16, 2015
They responded very quickly and took care of my problem. Extremely satisfied with my experience. Just the simple fact they responded so quickly blew my mind. Thanks Rachel@ Ebates customer care! I will def. Refer to friends.
Date of experience: January 15, 2015
I just had fantastic customer service from Ebates. I had signed up to use them a long time ago, and just recently really started utilizing all the great offers. When they sent my check and I hadn't received it, I looked and saw that I hadn't updated my address in the system, so the check was going somewhere I had lived a few years back! I emailed them and they quickly resolved the issue, and agreed to pay me my rebate through PayPal. They were incredibly quick to solve the issue which was fantastic! It would have been easy for them to just lose me as a customer by saying they could not issue a new check, but they made it right and that is very appreciated!
Date of experience: March 23, 2015
Everything is fine with them until you use the scam referrals they have. They keep sending you emails to refer family and friends and when you do and it happens to be a family member who lives at the same address they deactivate your account and your referrals and calls you frauds. They make money off of people by luring them with $10 or $30 bonus but they are not worth it at the end they dont give that to you but sure keeps the money you earned them. Their customer service is HORRIBLE you will only get frustration beware of them save your money and your time.
Date of experience: May 9, 2020
The new name makes no sense at all. When it was ebates and I told people about it they kinda understood it was an electronic rebate type site without an explanation. Now it needs to be explained how it used to be ebates and name changed but still same concept.
Date of experience: August 5, 2019
I love using Ebates. Their customer service skills are amazing. They show they appreciate their customers by keeping the customer's experience in the forefront. Ebates has resolved all my questions and concerns in a quick and agreeable manner. Thank you Ebates for saving me money and making my experience enjoyable!
Date of experience: April 24, 2015
I tried to update my email address and completely messed it all and was unable to get into my account. I emailed ebates and explained my problem. They responded right away and took care of what I couldn't do. They were very professional and efficient. It was nice to have such great customer service because lately some companies just don't seem to care about the customers at all.
Date of experience: December 17, 2014
Watched my friend who nothing about ebates click my referral only to be told not eledgable, probably just a scam so they can spam others with advertising for your site tricking you to enter peoples you know email accounts so they can further their own business with no reward to you.
Date of experience: November 24, 2015
I wish there was a way I could link my cards and actually get rebates on in-store shopping, not just online. It would also be nice if you do an online purchase & forget to go through Rakuten if there was someway to submit it
Date of experience: July 31, 2019
I'm sick of this site and won't be using it any more! I referred my brother, because the sign up bonus looked great. He signed up, made a purchase and then we both received $10.00. Today I logged in to refer one more friend of mine and the bonus had disappeared! My brother logged in too and his was gone too! It's only a waste of time and I will not be referring anyone else to this website! It's rediculous!
Date of experience: October 12, 2016
Ebates will not credit you back for most of your purchases blaming it on the merchant not getting back to them and pretending they do not see a copy of your order until the merchant decides to share with them.
Very fraudulent company
Stay away
Date of experience: August 12, 2019
I started out having a bad experience, but quickly ebates made it a positive one. I bought a deal through groupon…and groupon transferred met to ticket master where i actually purchased the deal. So with so many different sites and now actually purchasing this deal on a third party site. I was unable to get my cash back. This was a big purchase for me (over $400) and groupon cash back was at 6%. I emailed ebates…we went back and forth a couple times. And they gave me my credit! I think this was something that hasn't happened before. But they went ahead and gave me my cash back! Great customer service!
Date of experience: November 23, 2014
Love Ebates! I get paid to shop on my favorites sites. But more than that is the customer service. I recently had a question regarding the Big Fat Checks. I had a response within 30 minutes. And, it was a response that was very clear and easy to understand.
Thank you Ebates.
Date of experience: November 21, 2014
I love e-bates... wish I remember to use it more often as it is easy as a simple search and click, then I get discounts on my on line shopping. No hoops to just through, just click, open a ticket, shop, and get a check in the mail every quarter. Great Site
Date of experience: December 23, 2013
I have just signed up for Ebates but so far so good! I have also gotten 3 friends to sign up so hopefully I will get the bonus cash offered! I know they have already placed orders so we will see what happens! I also had great service from their customer support!
Date of experience: April 24, 2015
Its hard to believe that you can get paid for shopping. Ebates is real not a scam. They actually pay you for shopping through their site. Refer a friend (they have to shop too) and the check is even bigger! Im happy! Thank you Ebates!
Date of experience: June 24, 2018
I am new to this, and I placed an order and used an outside Promo code. I waited for my credit to show up in my Ebates account but it never did. I emailed Customer Service to see where my credit was. Heather K replied and explained that I should only use codes from Ebates in order to get the sale credit to my account. Yet, she credited my account anyway. Thanks so much Heather! You and your company know the meaning of customer service. I won't make that mistake again.
Date of experience: May 7, 2015
I just started using Ebates this week. I don't know why I havent in the past; I use All these stores.
Sure enough, on one of my larger orders, the credit from Ebates didnt show up. I sent an email off. Within 24 hours I got an email back, asking for a copy if my order. I emailed it back. Within "MINUTES" it was addressed and credited to my account. I cant think of anytime I have had to call customer service and had an issue resolved within minutes. I am Impressed.
Date of experience: October 17, 2014
Love EBates! Using it for all of my online holiday shopping and racking up with double cash backs and a little here and a little there. So easy to use and already received my first Big Fat Check after only using for a few months. Recommended to all of my family and friends. Thanks for the free money!
Date of experience: December 1, 2014
I have had a couple of issues with shopping trips not showing up on my account and both times customer service has resolved the issue promptly. Please note I have been using Ebates for years and 99.9% of the time there are no issues. I have had a wonderful results with Ebates for a long time. Highly recommend!
Date of experience: March 19, 2015
I noticed that 2 of my recent purchases had not recorded with Ebates. I contacted customer relations and within hours the situation was cleared and credit for the purchases was credited to my account. The resolution was extremely swift and fair. Thank you for your help. I will continue to use Ebates whenever possible.
Date of experience: March 21, 2015
I loved ebates when I first started it and I got so excited when I would see the money in my account accumulate. Customer service was always so quick to respond and help me, but when this last payment on 2/15 was never sent to me, I contacted multiple people about why it wasn't deposited and all of them said they would transfer my question to someone who could help me. It has been a week and I have heard nothing from anybody. I tried contacting a couple customer service agents again and still haven't heard back from anybody. I am trying to be patient but I am getting frustrated. Seems fishy. Very upsetting.
Date of experience: February 19, 2016
Alexis has been a very quick and proactive representative for Ebates, though my situation has not been rectified as of this writing by Orbitz for my booking with them via Ebates, I have high hopes of success. Hopefully, Orbitz will cooperate fully per their contract with Ebates and my ebates reward will come to fruition. Thank you Geri
Date of experience: April 9, 2015
I am very satisfied with the customer service I received from Ebates. Not only did they resolve my issue, THEY were the ones the follow up to be sure it was resolved. You never see that level of customer service anymore and I am very very impressed. I will continue to be a loyal Ebates user!
Date of experience: September 12, 2014
Rakuten is the new Ebates! Rakuten is the premier Cash Back shopping site that pays you. Join today and start earning Cash Back at your favorite stores. How does it work? We pay members Cash Back when they shop at over 2,500 stores, plus find them the best deals and coupons. With over 12 million members and $1 billion in Cash Back paid out, Rakuten is the easiest and most rewarding way to shop. Become a member today and start shopping smarter. Follow us for the latest sales, member-exclusive offers and more.
Ebates is the pioneer and leader of online Cash Back Shopping. The company was founded in 1998 by two Deputy District Attorneys in Silicon Valley who used to prosecute online fraud & identity theft before starting Ebates (so you can be sure we are very into secure online transactions!). So go ahead, sign up and start shopping now. Joining Ebates is always free - you'll never pay us anything. And four times a year or more, we'll mail you a Big Fat Check, or transfer the money to your PayPal account if you'd prefer. We can even send the money to your favorite charity. All 100% free.
