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Rakuten has a rating of 2.7 stars from 2,124 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Rakuten most frequently mention credit card, referral bonus, and family member problems. Rakuten ranks 5th among Cash Back sites.
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Rakuten team are the best service I've come across in the US. We are refugees from Ukraine and we are very grateful to Rakuten for such joy as excellent service, impeccable work, patience, respect for the client and professionalism. I will be happy to buy everything only through the Rakuten service. This is a great savings and a great pleasure to know them! Thank you Susan!
They never pay what you actually earned. I have yet to have a single transaction pay what was advertised. Even after purchases have been verified they just delete the payout for no reason. 100% scam!
It's a one-man operation which I gave more than a few chances to get it right you have to hunt that one person down best for him to make up an excuse or tell you you have to go to the actual manufacturer he does not honor the warranty that you purchase I wouldn't recommend to an enemy however if you still feel compelled please please be careful when shopping on this site and don't try to buy an expensive item because when it doesn't work out which none of his 3rd class refurbished does will be pissed
Date of experience: August 15, 2016
I reached out to customer service and they were very helpful and courteous. I will certainly be more than happy to use their site from here on out and know that they are reliable should I have a problem.
Date of experience: November 24, 2014
I was having trouble with an order I placed. I was getting so frustrated... I SHOULD have contacted Ebates Customer care... I had the BEST experience ever. I had my question answered in minutes! I can not express how pleased I am... I am SO happy with Ebates customer care I can't even put into words... thanks so very much! T M
Date of experience: January 1, 2015
After not receiving my rebate check, I contacted customer service to inquire about my payment. Alexis contacted me within a few hours to inquire about my mailing address. After confirming my address, she emailed me again to apologize for the delay and to say a new check was being sent. I consider this great customer service. Something lacking in so many businesses today.
Date of experience: March 2, 2015
Love getting money back for shopping where I normally would. Been using this site for years. They have also been very good about resolving any disputes or concerns I may have about a particular purchase. Recommend this site highly!
Date of experience: October 29, 2018
Ebates provides exceptional customer service! They respond to inquiries quickly and resolve issues promptly, in favor of the customer. I would recommend Ebates to everyone! Plus the discounts and cash back are great!
Date of experience: November 19, 2017
I contacted customer service by email with a request to re-issue a voided check and got a response almost instantly. Within a few minutes (after verification) I was notified that my check would be re-issued soon. Awesome customer service!
Date of experience: June 18, 2015
Like getting cash back for the items I buy. Just wish all the stores I shop at were participating. Also, sometimes the store's cash back terms are too detailed and restrictive for me to take advantage of their offers.
Date of experience: June 10, 2019
Rakuten is one of my favorite apps to use to earn money! I've been a member since 2016 and I've enjoyed it ever since! I love that I can earn online and now in store! I get cash back from my favorite stores. It's a true way to earn money on things you are already buying! Thank you Rakuten, I love you!
Date of experience: December 23, 2021
For whatever reason, one of the ebates did not post to my account. I was worried that I would just lose out on this credit. When I alerted ebates about this, however, they were very quick in correcting the situation, and immediately posted a credit to my account, even before the Store that I had purchased the merchandise from had posted it. They were extremely helpful and very nice about assisting me with my problem. Thank you eBates! Krystal was wonderful and quickly credited my account.
Date of experience: December 4, 2014
I so wish I would have known about Ebates sooner! I probably Would have been on tv!. Besides getting money back from your shopping trips, the representatives at Ebates are willing to listen and get back to you very quickly. If you love to shop at Macy's, Walmart or Land's End, just a few of the stores available, sign up for Ebates, you won't be sorry!
Date of experience: May 14, 2016
When it came time for them to pay out, I received nothing. Attempts to contact Ebates customer service to find out where my check is turned out to be fruitless. I also wanted to ask them about the drastic increase in spam which coincides with my signup date. But without any customer support, all these disturbing issues go unanswered. Based on my experience I believe ebates is, at best, poorly run. At worst, it's an outright phishing scam.
Date of experience: May 10, 2017
Terrible customer service! They won't honor your business or treat you as a valued customer. Tried to purchase an item which was canceled and later offered to buy with a higher price than what i paid for originally. Very dissatisfied as it was a complete waist of my time. Also, there's a catch with their rewards point that you must spend buyin from them, its just Not Worth it. You better spend your money from a reputable store..
Date of experience: December 2, 2019
I purchased a flight to Italy and I was under the impression I would get back 7% it was not the fact. It was 1.50 not happy I didn't read the fine print an felt like I was miss led. Then they said I'd get a check 11-15-2015. Just checked again now its changed to 2-2016. I wrote them And I won't do business with them again. Karen Hurd
Date of experience: November 16, 2015
This is the first time that I communicated with an Ebates representative and I am very pleased with the way the representative handled my question. She was extremely professional and her email expressed how she wanted to make sure I was satisfied with her answers. Also, the immediate response was refreshing.
Thank you
Date of experience: March 27, 2015
My Merchant credit was not on my account, I let them know and it was taken care of in a matter of time! They were on it FAST! Also communicated Very Fast. Thanks again for all your help! Thanks for being their for us.
Date of experience: January 2, 2016
I had a question about if I would receive cash back on a purchased I made at a Lowes store and not online. The Ebates Rep explained why I would not. Remember Ebates is a online Service so in order for them to know how much you need to get back in cash you need to order and pay online. Let me tell you they are the greatest!
Date of experience: August 17, 2015
I had a problem with one of my purchases not showing up on my ebates account, and emailed my problem to ebates. I was stunned to get a live, human fast response and quick resolution! Seriously, I didn't know great customer service still existed!
Date of experience: April 11, 2017
I always check to see if a company I want to buy from is on Rakuten's first! It's a no brainer to use Rakuten when shopping! I've earned well over $500 just by stopping by their website before making a purchase on another site. Rakuten is based on a simple idea: When you follow our links to visit a store, that store pays them a commission on whatever you buy during your visit. They then share that commission with their members, as Cash Back. It's FREE... and that's why this is a no brainer!
Date of experience: September 14, 2020
I had an expired Big Fat Check and asked if I could still cash it. Not only is Ebates going to reissue it, they found two more checks that I hadn't cashed which they are going to reissue also. Over the top customer service!
Date of experience: February 3, 2015
Overall had a good experience on Rakuten, however the first phone I purchased from their 3rd party vendor was defective and required a return and purchase of a second one, which is why I didn't provide a 5 star review. The return process was easy to complete.
Date of experience: June 5, 2019
I had 3 purchases from the same retailer that I had not gotten credit for. I contacted customer service and explained the situation. They immediately responded and told me the information that they needed to investigate. I sent it to them and within 24 hours my account had been credited for all 3 purchases. Problem resolved in a helpful, efficient manner. I have been a very satisfied Ebates customer and it was nice to experience how friendly and helpful their customer service is when it is needed!
Date of experience: May 1, 2015
I moved and changed my email address but was unable to make the change in my profile because the confirmation email would go to my old email which is no longer in service. I sent an email to customer support and Keisha took care of my changes promptly and cheerfully. She even emailed me back to say if I wanted to give her my new mailing address she would also change that for me. Way to go!
Date of experience: May 10, 2016
I've been a member for over 19 years! With my next Fat Check, I'll have earned over $1500! They've never sold my information and I don't get a ton of junk mail from them. If I notice I didn't get a rebate from them they have always been prompt to get it done. I have the "Button" on my laptop to help ensure I never miss a chance for an Ebate. I am totally happy with Rakuten, formerly Ebates. (I prefer the name Ebates, but I'll adapt eventually)
Date of experience: August 3, 2019
I always forget to log into my ebates account before shopping and when I called Ebates to speak to a representative, they never fail to accomodate me! As a courtesy, they would update my account to reflect on my previous purchases (thank you, Mark!). They have one of the top notch customer service.
Date of experience: April 6, 2016
Rakuten is the new Ebates! Rakuten is the premier Cash Back shopping site that pays you. Join today and start earning Cash Back at your favorite stores. How does it work? We pay members Cash Back when they shop at over 2,500 stores, plus find them the best deals and coupons. With over 12 million members and $1 billion in Cash Back paid out, Rakuten is the easiest and most rewarding way to shop. Become a member today and start shopping smarter. Follow us for the latest sales, member-exclusive offers and more.
Ebates is the pioneer and leader of online Cash Back Shopping. The company was founded in 1998 by two Deputy District Attorneys in Silicon Valley who used to prosecute online fraud & identity theft before starting Ebates (so you can be sure we are very into secure online transactions!). So go ahead, sign up and start shopping now. Joining Ebates is always free - you'll never pay us anything. And four times a year or more, we'll mail you a Big Fat Check, or transfer the money to your PayPal account if you'd prefer. We can even send the money to your favorite charity. All 100% free.
