Rakuten

I am continuously amazed by the incredible customer service from Rakuten. I've been a happy Rakuten user for years, since back when it was Ebates. I just recently had an issue with cashback not appearing in my account, and the support team was quick to respond and helped remedy the situation. I am a happy, lifelong customer and can't recommend Rakuten highly enough!

On any occasion that I've had questions or concerns about my ebates cash back or general questions about my account, I've found their customer service people to be wonderful. The email replies are always quick and I like that you can reply specifically to the person who sent you the information. Ebates is a great site and now with the ebates button, it is super-easy to deal with all the online purchaes you might make that would qualify.

Ordered a cd player for my son for Christmas through a seller on Rakuten. It was never shipped, they never even had it to begin with and we were relying on it for a Christmas present. I tried contacted the seller and they didn't respond to any of my three inquiries.

I asked Rakuten.com for assistance with their seller since they "hold their sellers to high standards" and claim they will respond within one business day. They said they were unable to help me and I needed to keep contacting the seller.

Eventually, I had to google the seller to find their phone number to call. Rakuten would not stand by their seller and assist me when this company didn't have the cd player to begin with but had no trouble taking my money.

I've tried using their app and it causes my iPad to freeze. Therefore, I would submit my receipt by "Where's my cash back?" to redeem my rebate. I had been doing this for months with no issues, then suddenly I was flagged as a "risk" for this reason (and no prior notice that this wasn't allowed, I didn't realize that this wasn't allowed) and my account deleted without receiving my cash back! What a scam! Obviously this company is out to screw you. False advertising!

I know I should not complain about getting money back from shopping, but you should know that the amount of time needed to ensure payment is not worth it. I have had to inquire about every purchase I've made through eBates and then I am asked to provide the order number and amount of purchase, so I search all of emails or log into the websites to find it. If I purchased something as a guest on the site then you can't find that information. So it's just a hassle and not worth the few cents you get back.

Each time I have had occasion to reach out to Ebates regarding a customer service matter, I have been impressed. The response time is immediate and the process is always hassle-free - no matter what the issue. My most recent concern was related to a review of my Ebates. I noticed that a check was reflected that I had not received (probably due to a move). I contacted Ebates and they immediately responded with a resolution. No hassles, no forms to complete, no interviews - just good old fashioned customer service with guaranteed satisfaction. Way to go, Ebates!

I am very happy with Ebates 100%. Their customer service is outstanding and has responded to any of my questions within an hour, and resolutions to any issue within the same timeframe! I highly recommend this company for anyone that shops online regularly! And by the way, I am not fake! This is not a fake review! If you have issues with Ebates then you should do like I did and contact customer service before giving them a bad review! Thank you Ebates! Debbie Rossow

I hadn't been credited for a recent purchase so I filled out the help form. Within 45 minutes (tops) I was contacted by a helpful representative who made sure the cash back was in my account immediately. I figured it'd take weeks and I'd just be out the cash back, but to my surprise it was taken care of right away. Super friendly and helpful!