Rakuten

How would you rate Rakuten?
grey star
grey star
grey star
grey star
grey star
New York
18 reviews
107 helpful votes
Follow Andy K.
Unfollow Andy K.
Send Message
Share Review
Report Review

I had a previous review on this site which I rated at "Cool", but that's mainly for the prices and shipping etc. This is on their customer service which I think could be much much better especially with how big they are.
I wanted to purchase something that had "Free Shipping" but when I was checking out I saw I was being charged for shipping. I contacted them 3 times and they finally called me and asked me about the issue. I told them and they agreed with me that I should be receiving Free Shipping but they don't know how to get around it. They will have a "specialist" take a look and get back to me in 24-48 hours and told me do not purchase the item until I get a call back from them. Well their 48 hours was up last week on Thursday and still nothing from them.

Great site, products and prices. Crappy customer service.

Date of experience: May 1, 2009
Pennsylvania
1 review
0 helpful votes
Follow Melanie C.
Unfollow Melanie C.
Send Message
Share Review
Report Review

Theresa was my Ebates rep and was exceptionally helpful, caring and professional. She took the time to be thorough in answering all my questions. A great company is only as good as the employees who represent them. This kind of great customer service is what keeps customers happy & keeps them coming back.

Date of experience: March 4, 2018
North Carolina
1 review
2 helpful votes
Follow Janice T.
Unfollow Janice T.
Send Message
Share Review
Report Review

Excellent customer service
October 19, 2014

Excellent customer service. Very helpful and you get money quick. So easy when you shop online. Start at ebates. Click your store and shop. No forms to fill out. Sit back and watch your money grow. I love te specialized care I get from real people at their help desk. Best site ever!

Date of experience: October 19, 2014
New York
1 review
0 helpful votes
Follow Chris M.
Unfollow Chris M.
Send Message
Share Review
Report Review

I am always impressed by Ebates and I have never had an issue in getting my cash back. If there is ever any question about a rebate that I did not receive, I contact customer care and they have always taken very good care of me. Their representatives are very professional and helpful.

Date of experience: January 5, 2018
India
22 reviews
148 helpful votes
Follow Nitya S.
Unfollow Nitya S.
Send Message
Share Review
Report Review

Frauds and fake
May 3, 2019

I didn't know that the big name is really short in purpose.
Rakuten surveys as also known as Rakuten Insight surveys really cheat people mentioning big points, but only used to give one point all the time after completion of surveys. That means when one would reach the redemption of point qualification, nobody knows. One should applause Rakuten for continuously sending surveys with big points mentioned that anyone would love to have but all fake.
It's better to get rid of such surveys rather wasting time here.

Date of experience: May 3, 2019
Iowa
1 review
0 helpful votes
Follow Happy C.
Unfollow Happy C.
Send Message
Share Review
Report Review

Excellent!
June 19, 2015

The customer service is amazing. I had an expired check and within a day, I received a response from Ebates saying they would issue me a new one, gave me the exact date it would be issued, and also reminded me of my other checks expiration date as that was coming up! Tiffany was the gal who helped me and she was so nice and fast at responding!

Date of experience: June 19, 2015
New Jersey
1 review
0 helpful votes
Follow Maggie B.
Unfollow Maggie B.
Send Message
Share Review
Report Review

Absolutely excellent
April 18, 2015

Noticed that I had not received my check from 2/15, so emailed Customer Service. Less than an hour later, received a response from Ebates Rep. Tiffany, who asked to confirm my email address. Almost immediately after I gave this information, got the response that the funds would be placed in my Paypal account, as requested. This is the fastest customer service I have received from any company, ever.

Date of experience: April 18, 2015
Florida
2 reviews
0 helpful votes
Follow Carol S.
Unfollow Carol S.
Send Message
Share Review
Report Review

Ebates Rock!
March 22, 2015

I noticed after shopping almost every day at an online store that advertises Ebates cash back, I was not getting any notice of cash back to my account from that particular store. I contacted Ebates about the matter thinking nothing would come of it. Well, customer service agent Alexis reassured me they would look into it and explained the process very simply. In minutes I was receiving emails from Ebates saying the store had not sent them notice of my purchases but not wanting me to wait Ebates was adding my cash back to my account immediately... can you believe that? I am so impressed with their services. Now I shop confidently knowing they have my back and I am saving a ton of money too. Love you Ebates!

Date of experience: March 22, 2015
Pennsylvania
1 review
0 helpful votes
Follow Lisa W.
Unfollow Lisa W.
Send Message
Share Review
Report Review

Excellent customer service
March 18, 2015

I had some problems regarding my cash back check. Alexis, the customer service rep responded right away & promised to look into into.
The next day the problem was solved & was even proactive in helping with a past issue.
Really great service!

Date of experience: March 18, 2015
Texas
1 review
0 helpful votes
Follow William K.
Unfollow William K.
Send Message
Share Review
Report Review

Great customer service!
June 18, 2015

I was having an issue with understanding my cash back and sign up gift card. So I sent an email to customer service at Ebates. To my surprise within minutes I had a reply. After a few emails back and forth, they helped resolve and helped me to understand how everything worked. Thanks Nicole, you were/are amazing! Perfect!

Date of experience: June 18, 2015

Overview

Rakuten has a rating of 3.3 stars from 2,124 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rakuten most frequently mention customer service, shop online and quick response. Rakuten ranks 3rd among Cash Back sites.

service
190
value
152
shipping
76
returns
64
quality
122
This company does not typically respond to reviews
+61