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Rakuten has a rating of 2.7 stars from 2,124 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Rakuten most frequently mention credit card, referral bonus, and family member problems. Rakuten ranks 5th among Cash Back sites.
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Rakuten team are the best service I've come across in the US. We are refugees from Ukraine and we are very grateful to Rakuten for such joy as excellent service, impeccable work, patience, respect for the client and professionalism. I will be happy to buy everything only through the Rakuten service. This is a great savings and a great pleasure to know them! Thank you Susan!
They never pay what you actually earned. I have yet to have a single transaction pay what was advertised. Even after purchases have been verified they just delete the payout for no reason. 100% scam!
Love when I can get a kick back fro shopping on line. I have the add on on my computer and lets me know if that online store has a kick back. This site has helped me save and make money. Highly recommend.
Date of experience: April 8, 2019
I had an issue with one of your merchant websites (Ann Taylor), and ended up having to place my order by phone. I sent an e-mail to Ebates customer service to find out if I could have the purchase reflected on my account as I did try to place the order through their website.
Alexis responded very quickly to my e-mail, and asked for all the pertinent information and said it would be looked into. I sent the info requested and in less than 24 hours she responded back to me that she received my info and it would be reflected on my account as a one time courtesy.
I can't express enough how refreshing it was to have timely and knowledgable customer service. Her e-mail was polite and concise, and she efficiently resolved my issue. It seems these days that great customer service is the exception and not the norm. As such, I defintiely wanted to provide this feedback to recognize an outstanding job.
Thank you from a very satisfied Ebates user.
Date of experience: September 9, 2014
Ebates, and the crew of hard working agents that make up the company, seem heaven sent. The fact that my cash back will be deposited directly into my Paypal.com account is just like the cherry on top of the ice cream sundae. If you are like me, and many other consumers, I carry out nearly all of my shopping on line. Ebates, in some ways, is like having my birthday every three months with a quarterly deposit into my Paypal.com account. It's money that I would not otherwise receive back. The more money I get back, the more I can go online and spend and the farther my hard earned dollar will go. Also, I learn about stores and the items that they carry that I would not otherwise have heard about. A great way of advertising too.
Date of experience: September 8, 2015
I used this website for ordering through staples. It took a long time before they posted it to my account. I contacted them for my cash back. They giv eme credit but then took it away. Don't understand why they are so messed up. Also, they do not respond to you after 2-3 days. I still like mr. Rebates better. I am also using swagbucks.com which is good.
Date of experience: March 18, 2011
This company performs as advertised and is responsive to my needs. I wish more people would use it. As I get older, I dislike going out shopping more and more. But Ebates makes it easy and economical to shop from the comfort of my home.
Date of experience: October 14, 2017
They ask you to refer family members and co-workers and then they close your account and keep all your money because you refer family members, who share your last name and co-workers who have company email accounts... Like umm what? Then they keep all your cash back that you've earned... they literally owe me over $300 and its just gone now because of their incompetence.
Date of experience: September 5, 2019
So far so good. They seem to have a good variety of stores I shop online with. I have to wait three months to see if I indeed get the money, but I like the idea. I will fill you in more if/when I get the rebates. It is easy to use, but any shopping you do must go through their page, which I uippose can at times be a bother.
Date of experience: December 7, 2010
A rep named Krystal assisted me with my problem. She was very helpful, offered different options for resolving my issue, was very pleasant and responded to me in a timely manner.
It was a welcome change to the usual reps nowadays who just don't seem to care...
Thank you!
Date of experience: November 27, 2014
I happen to let an Ebates check go past the expiration date (over 3 months) mainly because I hadn't set up to get my checks through PayPal yet.
So, I contacted customer service. They are now sending my payment to my PayPal account, no hassle! Just great customer service!
Date of experience: May 11, 2015
I've had several issues getting the credits to apply. I have to use a different browser, deactivate ABP and it's still hit or miss if the credits work. They won't help resolve the issue and they refuse to give me the credits that I've earned. Their customer service copies and pastes the same content and it doesn't ever address the issues. I'm considering going through the BBB.
If 0/5 was an option, they would get it! I plan on sharing this information with everyone I know that uses this site!
Date of experience: April 23, 2017
I found an outdated check from ebates and contacted ebayes to see if they would issue me a new check. They were so nice. They didn't even make me feel like the irresponsible person that I have been. No problem a new check is being issued. Thank you ebates!
Date of experience: July 7, 2015
I had an issue and e-mailed CS at EBates. Within minutes, I had a reply, to which I replied, and they corrected the mistake immediately! Their e-mails were quick, professional and yet friendly. I "spoke with" Keisha. She was great.
Date of experience: March 13, 2016
I absolutely love Rakuten! They are the best company to work with. They respond quickly and efficiently to any communication and are always a pleasure to deal with. Have been with them since they were Ebates way back in the day and am so glad that I signed up with them years and years ago.
Date of experience: January 5, 2021
I was trying to track a recent purchase online, but I needed to call customer service. I spoke to Jessica E. Who was super helpful, kind, and patient. She helped me sort out my issue with ease.
Great service overall with great customer service to back it up.
Special thanks to Jessica E.
Date of experience: October 30, 2019
I'm a bit confused about this. I just signed up and don't understand how I can get ebates if I physically go out and shop in a store! How does the store get the info to ebates? Or is this all just for online shopping? Help, please!
Date of experience: November 29, 2013
I had a problem submitting my address for my rebate check. I emailed ebates with my problem, and not only were they efficient, but they were fast. It is rare when a customer service department has been that punctual. Ebates is a great company to deal with!
Date of experience: January 18, 2015
I have been using Ebates since 2001 when they became rakuten. My brother keep telling me about Rackuten but I was spelling it wrong. I can not be more thrilled. The only problem I have had is I ordered something and Rakuten wants the order number and all I have is a invoice number. I will not get credit for that but I have made over $1800. 00 since 2001 so I will have to not get my 40% off of what I bought. I still hope we can work this out.
Date of experience: June 5, 2019
Every time I, have logged on and went through Rakuten, it has given me money within a couple of days. You don't have to do anything but go through Rakuten and they keep track of your money earned for the month and at end of month they send your money to you. For me it's PayPal.
Date of experience: July 31, 2019
I had forgotten to go through Ebates to make a purchase. It was my mistake, I was distracted and having some problems and just never clicked it. Since it was a big purchase, I was upset and figured I'd give it a shot and ask if I can add it anyway. Customer service responded to my question immediately and added the order to my Ebates account as a one time favor. They could not have been nicer or faster to respond. I was actually shocked they would add it because It was soley my mistake. They were friendly, fast and understanding. A great company doing a great thing! I will always use Ebates for my online purchases! I just have to make sure I click it first!
Date of experience: January 10, 2017
I had a problem getting a cash back transaction posted to my account
Due to my mistake.
I figured it would take a few days to get help with this.
Ebates got it worked out in a couple hours (not days!).
Thank you Ebates, you far exceeded my expectations.
Date of experience: December 10, 2017
I was concerned about whether I was to get my rebate from a purchase I made via Ebates. I contacted customer service and they got back to me very quickly and resolved the issue. Very professional and friendly - thank you!
Date of experience: March 22, 2015
I have seen the commercials and thought there is no way manufacturers would would pay you to go through this site. I was wrong and I really question how much advertising costs are translated into our consumer costs (that's another topic!)
In a nutshell, check here first before going directly to buy anything online. There are coupons and discounts, and of course cash back. A few % may seem small, but it adds up and they pay out quarterly to your PayPal account. For example, I had to get a new stove. I went to the local store to ask questions and check out the model. Then I went online through eBates to buy the model. I got 5% back from almost $1k purchase! I also did the Chrisfmas shopping based on the online stores that offered the most %cash back! Well worth my time and small effort!
Date of experience: July 2, 2016
Krystal@ Ebates was amazing. I had issues with my account when I got a new phone, all my fault not Ebates. She worked diligently to correct it so I could get my cash rebate. Love getting money back when I shop. Ebates is so easy to join, would recommend to anyone who shops online.
Date of experience: January 17, 2018
Ebates is awesome, basically they are paying you for doing what most women love the most (read: SHOPPING). Who doesn't love that idea? I'm new to this site, tho, but so far only good experiences that I have with Ebates
Date of experience: June 24, 2015
This is the seriously the best app for shopping online. You just sign up and click through and get cash back on the things you normally buy online - including flights and hotels. I use both the website and the app and they are both really easy to use. Highly recommend to anyone who shops online!
Date of experience: March 8, 2019
Rakuten is the new Ebates! Rakuten is the premier Cash Back shopping site that pays you. Join today and start earning Cash Back at your favorite stores. How does it work? We pay members Cash Back when they shop at over 2,500 stores, plus find them the best deals and coupons. With over 12 million members and $1 billion in Cash Back paid out, Rakuten is the easiest and most rewarding way to shop. Become a member today and start shopping smarter. Follow us for the latest sales, member-exclusive offers and more.
Ebates is the pioneer and leader of online Cash Back Shopping. The company was founded in 1998 by two Deputy District Attorneys in Silicon Valley who used to prosecute online fraud & identity theft before starting Ebates (so you can be sure we are very into secure online transactions!). So go ahead, sign up and start shopping now. Joining Ebates is always free - you'll never pay us anything. And four times a year or more, we'll mail you a Big Fat Check, or transfer the money to your PayPal account if you'd prefer. We can even send the money to your favorite charity. All 100% free.
Thanks for taking the time to share with us, Rachel! We're so happy to hear you're maximizing your Cash Back by using Rakuten for travel. Happy shopping!