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Rakuten has a rating of 2.7 stars from 2,124 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Rakuten most frequently mention credit card, referral bonus, and family member problems. Rakuten ranks 5th among Cash Back sites.
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Rakuten team are the best service I've come across in the US. We are refugees from Ukraine and we are very grateful to Rakuten for such joy as excellent service, impeccable work, patience, respect for the client and professionalism. I will be happy to buy everything only through the Rakuten service. This is a great savings and a great pleasure to know them! Thank you Susan!
They never pay what you actually earned. I have yet to have a single transaction pay what was advertised. Even after purchases have been verified they just delete the payout for no reason. 100% scam!
I am having HUGE problems with this site. They are not accurately tracking the amounts spent and therefore the "payback" is close to nothing. For some reason, several transactions have not even been recorded. To add to that, when I have contacted ebates regarding the issues, NO BODY has called or emailed me back. I have sent yet another email regarding the problems I have been experiencing and still, NOTHING! Go with a more reliable company/website.
Date of experience: September 12, 2017
The $10 promotion and the ignorance of my signing up were corrected with customer service. I did not know there was a dead line for receiving the promotional $10.00 gift certificate with the referral of a friend.
After questioning my ordering and confusion, they honored the promotion even though everything was due to my fault. With this type of customer service (very quick responses) I would recommend anyone and WILL recommend all my friends to Ebates!
They stand behind what they are selling even with doofuses like me!
Thank you Ebates!
Date of experience: January 25, 2015
I used to think they were good. It is only good as long as it work. So I quit looking at my account. I shop a lot on ebay. Activate my shopping trip every time I bid and pay by the button they have. Then went to view my account and see barely any cash back in the past 2 months. I had shopped A LOT on ebay. Contact and in the beginning they were helpful. Started sending my purhcases in, got some of the cashback.
I then tried to figure out why my button is not working. Now I am only getting canned responses. No matter how I explain that I activate before bidding and paying, they just won't listen. I sent screen shots on before activating and after. Then I get an email saying they gave me some of the cash back but won't in the future for missing cash! With no solution for me! I AM using their button! No interest in fixing it I guess. Really not happy with them, they need to look into the technical issue.
Date of experience: September 30, 2018
I've ordered many items through ebates.com. It's so easy. All you have to do is access the site you want (Amazon, etc) by going through the ebates.com site. It's so simple. Nothing more to do. No forms. No more information. Nothing. Just click through ebates.com. Easiest reward site on the web.
Date of experience: June 26, 2015
I got a great price on the 65 inch Samsung TV. I never heard of this website and was very skeptical that it was a scam. I got the TV, it was brand new in the box with a full warranty from Samsung, at a fantastic price! Great website recommends it highly. I got a great price on the 65 inch Samsung TV. I never heard of the site it was very skeptical that it was a scam. Got the TV, it was brand new in the box one for warranty from Samsung, at a fantastic price! Great website recommend highly.
Date of experience: April 24, 2019
I accidentally purchased my order from ATG Store without logging
In to Ebates' website. I sent email to Ebate customer care along with the proof of my order conformation. Later, Ebates sent me my cash back! They handled this issue very professional! I'm very happy!
Date of experience: June 8, 2016
I made an online purchase via ebates but did not see the percentage amount credited to my account. Contacted customer support at ebates and received a response from Keisha who requested details about my order to look into. I submitted the details and received a reply back shortly after that my account was credited with the cash back. Am pleased with the response and help from ebates' customer service so far.
Date of experience: February 6, 2016
Like many other users, I had the same experience where they do not honor their cash back offer. I earned a lot of bonuses from buying a new computer and other equipment and they canceled my account to avoid paying me the bonus I earned.
Date of experience: April 16, 2019
Buy.com is horrible with cancellations!
I ordered a bag on Sunday night. Realizing it was the wrong one, I called in the next morning thinking it would be easy to cancel because it said it would ship in 3-5 business days. I had to put in my number and they called me. They told me they were not able to cancel and basically I had to send it back when it came... and it was supposed to ship on Wed! Then the link to have them call me disappeared so I couldn't talk to anyone else. So I had to pay shipping again to send it back and I'm out about $15 on this stupid bag I didn't want!
They have a lot of stuff, but service is horrible. I'll never shop there again.
Date of experience: December 16, 2010
I am new to Ebates and was somewhat confused about an issue I had. I tried looking it up but got more confused. I then sent a msg to Ebates asking for a phone no. So that I could talk to a person rather then writing it down and getting more confused. They sent me a reply within seconds, I called the no. And got a super tech. He answered my questions, along with a few more questions I had and VIOLA! Problem solved. As I said in a reply msg thank you to both Bridgett and Chris! How can one go wrong with ebates when right from the start they are there for you! THANK YOU!:-)
Date of experience: July 9, 2015
I had an issue with receiving cash back from a purchase I made, and it was resolved immediately, expediently and much to my favor. I will use Rakuten whenever I can, and will highly recommend it to others. They're the best when it comes to "cash back" programs, and the most reliable that I've encountered.
Date of experience: December 7, 2020
I had $1887 cash back rewards on one of my account which I was a member since 2010 was blocked, and never got check for August. The other account was also blocked I had $ 282 dollars on that account.
Date of experience: August 25, 2023
I had purchased a pair of glasses; however, I had to send them back because they were giving me a headache. I had to send them back and get another pair. If anyone knows prescription eyewear is expensive. Needless to say, I sent them back and Ebates would not give me my % of the money. The eyewear cost over 700.00 dollars. I contacted them and they told me too bad. I am an online shopper and I was disappointed by the lack of customer service.
Date of experience: November 25, 2017
I have never had a problem with Ebates, in fact they solved a problem for me wherein I had two emails and two accounts. One email to customer service and the accounts were combined in less than half a day
Date of experience: June 25, 2015
Trisha M at Ebates
Trisha M. Is Great. She is likeable, friendly, knowledgeable
And a true pleasure to work with. I wish the people I have dealt with
At other sites were half as fantastic as she is. I wish everyone who
Calls Ebates would be lucky enough to get to work with Trisha. Thank you
Trisha for the great customer service experience.
Date of experience: December 21, 2018
The new automatic sign on to e bates is awesome. I would often forget to use it, even though I had a post-it-note with EBATES on it on my desk, I often overlooked it. Now I don't miss my rebate. I love it. Thanks for this new feature.
Date of experience: November 17, 2015
Very good company period. Excellent website very colorful and vivid Web pages, good quality products and millions to choose from. Products arrives on time and in excellent condition. Customer service was just as good, understanding and extremely helpful. Rokuten is by far one of the best websites to order from. Rokuten is like Japan's version of amazon or so they say. Thank you Rokuten for your services.
Tip for consumers:
Be prepared to hear someone in customer service who might not speak good English but please be patient with them for they are they are the right of passage to your product.
Date of experience: October 27, 2014
I've been using Ebates for a year or so, I've never had a problem getting my % from a shopping trip. If I shop and don't see the $ I can send a request with the shopping trip info & they credit it without an issues. I use Ebates whenever I can! The best part it's FREE!
Date of experience: December 22, 2016
I love Ebates. Whenever I have a question, their customer service always gets right back to me with the answer.
I love getting the Big Checks from Ebates quarterly. I wish I bought more things online so I could get bigger checks from Ebates.
Date of experience: January 5, 2015
I have had to contact ebates Customer service a few times. They have responded in a timely manner and and have been great to work with. I am very surprised.
Please continue to do a good job. And a special thank you to Tiffany!
Date of experience: April 16, 2015
I had a balance cash back $44. After a few days it just disappeared and it shows me my balance $0. I Send them email with all informations and got an answer to send it again and again. It is just another internet garbage. Avoid it.
Date of experience: March 16, 2017
I was processing an order through the Ebates app when the app frozen and didn't log my shopping trip or account for my purchase. Ebates customer service was very quick in responding to my issue and gave me credit for my purchase.
Date of experience: May 15, 2015
Awesome experience receiving my missing cash back. Support staff responded within 10 minutes and deposited my missing cash back on three separate orders, which was the store's omission.
So impressed with the immediate response. So easy to receive my missing cash back.
Date of experience: October 10, 2019
Don't like it at all I sign up to get a $10 gift card n order some toms shoes to get 10% cash back got my shoes n still no cash back... I think is all bs n buy the way where's your phone number to contact customer service uuummmm.
Date of experience: July 28, 2014
The first time I ordered from buy.com, everything was cool. I placed my order, sent them a check, they sent me my stuff, and all was well. The second time I ordered, I placed my order, sent my check, waited for weeks... only to receive an email stating my order had been cancelled. No reason was given for this. I received my bank statement... the check I sent cleared the bank. They kept my money but sent me nothing. I had to call for my refund. I never did find out why my order was cancelled. I have never ordered from them again and will stick to Amazon.
Date of experience: November 9, 2010
Rakuten is the new Ebates! Rakuten is the premier Cash Back shopping site that pays you. Join today and start earning Cash Back at your favorite stores. How does it work? We pay members Cash Back when they shop at over 2,500 stores, plus find them the best deals and coupons. With over 12 million members and $1 billion in Cash Back paid out, Rakuten is the easiest and most rewarding way to shop. Become a member today and start shopping smarter. Follow us for the latest sales, member-exclusive offers and more.
Ebates is the pioneer and leader of online Cash Back Shopping. The company was founded in 1998 by two Deputy District Attorneys in Silicon Valley who used to prosecute online fraud & identity theft before starting Ebates (so you can be sure we are very into secure online transactions!). So go ahead, sign up and start shopping now. Joining Ebates is always free - you'll never pay us anything. And four times a year or more, we'll mail you a Big Fat Check, or transfer the money to your PayPal account if you'd prefer. We can even send the money to your favorite charity. All 100% free.
I am terribly sorry for the experience you encountered. Please feel free to reach out to our support team on 800-800-0800 or via the following form https://support.rakuten.com/hc/en-us/requests/new. They should be able to clear up any issues