Rakuten

I took too long to rate my experience through my email - sorry. I contacted ebates because the email address on my account had changed. I was using a work address but left the firm and didn't want them alerted every time I used the site. I was unable to make the change myself because I had to click a link in the email and I no longer had access to the email address, so it was a vicious circle! I contacted customer service and Keisha corrected the email information in my account and then sent me a confirmation email stating that my account had been updated - all within 2-3 hrs. (Anyone who has done this with other sites will understand how quick the turnaround time was - usually it takes up to 2 + days to get that information corrected!) Thank you, Keisha!

It would be your loss to not take advantage of this service. Had some issues, but was corrected in a timely manner. Just follow the directions. I have already received $ into my paypal account in the past and am looking forward to more. I always look forward to the DAILY DOUBLE CASH REWARDS... it really does pay to shop online

Well people do not believe on ebates coz they riff you off. I didn't get my check for a long time they said this month or last month what ever. But I said I didn't get my check after I bought a lot of things

I am new to Ebates and fairly new to the Internet ordering fad(I know haha) so to say I'm not tech savvy would be a horrible understatement! I had made a few purchases and unknowingly browsed right out of my Ebates account and just kept on shopping. Once I realized that I had not linked my account properly I sent Ebates an email with a pic of my orders. As a super sweet courtesy for my being not so smart, Ebates helped me get all the info where it needed to be in order to receive the maximum points and it took no time at all for me due to the kind and helpful folks at Ebates! The customer service is impeccable and I'm so glad that my cousin told me about them. Please take advantage of the awesome savings and cash Bach options with Ebatrs if u are not already a member. You will not be disappointed! Rep Rob, if u can see this... U ROCK! Thank u so much for all of ur help

I have had many experiences with ebates customer service and they have always been helpful, quick to respond and always willing to help. I have had so many companies with poor customer service lately and ebates is so refreshing and everything a company should be. I speak highly of ebates to everyone. Their customer service is 5 stars plus!

Very professional customer service. Asked them about my cash back and to my surprise the response was unbelievably prompt. Very impressed. They credited my account with the missing cash back within minutes.

I received my Big Fat Check and put it in a drawer. I forgot about it until the next one arrived. The bank wouldn't cash the older check, so I contacted Ebates. They were so nice! Apparently this happens to people and they were right on top of fixing it by issuing me a new check. Thank you, Ebates!

I was able to get my cash back. I clicked the easy button on a purchase I made but I guess it didn't register or whatever the case may have been. I inquired through customer service and was able to get rewarded for my mishap. I didn't think I was going to because they couldn't find my shopping ticket. But I was able to prove my purchase and received my cash back. Thank you ebates. 2 thumbs up.

Nicole was able to follow up with my credit issue and resolve the problem very quickly. I was very impressed how she did resolve the issue and she even gave me the feedback how to prevent the problem in the future. I was able to save 45$ from this!
Thanks very much!,

I deposited my Ebates check, which was a few months old. The check was returned by the bank, stating it was a Stale Check. I notified Ebates, asking to have the check re-issued. I received a very quick response & the new check will be sent out to me. Great customer service, polite & efficient. I appreciate it!

I joined ebates and referred the friends too... I got approved with $50 referral bonus and I got 26$ as cash back. All of a sudden ebates showing only cash back 26$ only. No response so far... feeling cheated.

I forgot to go through ebates when I made a purchase at Target and when I contacted ebates customer service I got a very quick response. They were able to make a "one-time" adjustment and it was much appreciated.

I had an issue with one of my purchases not showing my cash back. I contacted customer service and in less than 24 hours they resolved my issue and my cash back from the purchase was in my Ebates Account! Ebates is awesome!

I am truly amazed with the response to the ebates team they are always quick to respond and very helpful and do the best that they can to post your rebate as quickly as they can... Best money making app.
-Melanie

By the end of May when I didn't receive my rebate check, I contacted Ebates to inquire. The response was immediate and they reissued a new check.

I am now waiting to receive my payment and I was very impressed with the quick response to the situation.

I had trouble with receiving my checks and they solved the problem so quickly and they also found more checks that I never got. And they giving it to me. I love Ebates. Ebates is gonna stay with me trough all my shopping. Thanks Ebates

So impressed with the prompt and courteous responses to any questions or concerns. The Ebates team clearly aims to please, and this satisfied user will not hesitate to recommend Ebates to family and friends.

I love dealing with Ebates. I have called and e-mailed and have received excellent service each time. I had problems with my Teleflora flower orders (about six since May) and had to notify Ebates. I received the necessary information from Teleflora and sent it to Ebates. I have since received all my cash back. Thanks Ebates. You make me want to continue shopping for my next big fat check!

Purchased something with Home Depot for over $50 they recorded it at $4.50 and gave me 14 cents credit. Have made thousands of dollars purchased between Home Depot, Walmart and others and never got any credit. It is a rip off and they do nothing to fix the problem unless not paying as promised on their websife is part of their game. I gave them a lsit of purchases with order and tracking numbers and they refused to investigate.

I have generally had a good experience with Ebates.com, but today was my first major disappointment. I tried numerous times to go to a store through their site, but doing so prevented me from placing the order (I kept getting thrown into a checkout loop and then it would empty my cart). I tried using different computers and got the same results. I contacted the store's help center and they told me to try different ISP's, which I did. This still didn't work. They told me that it might be an issue with Ebates, so I finally went directly to the site and was able to place the order. I contacted Ebates to let them know that I did have several tracking tickets for store today, but that I was not able to place the order when using their website. I sent them the correspondence from the store's help center and the receipt of the purchase and they will not honor the purchase. Seems a little unfair that I did what I was supposed to do, but was penalized for their site not working.

I sometimes forget to make my purchases through ebates, but they always let me add my order to my ebates account when I contact customer service. They have the best customer service team ever! They always respond immediately when contacted and resolve the problem quickly.

I always have the best experience with Ebates. First of all, I got a free $10.00 gift card when I first signed up and earned cash back through them. I get a check sent every few months in my mail, never had a problem depositing it. Whenever my cash back is not awarded, I just reach out to customer service and they have ALWAYS been able to resolve my issues. One time I did something wrong, so I wasn't supposed to receive the cash back, but as a one-time courtesy, they credited me anyway!

I tried to use Coupon Cabin recently for a different purchase because they advertised a higher cash back for a purchase I was going to make. It backfired on me, I ended up not getting anything at all! I wish I would have just stuck with trustworthy Ebates instead.

Also, their Ebates Cash Back Button makes it soooo easy to earn cash back, you'll never forget to!

Sent in a question to a problem getting a website to respond. Immediate response back with instructions. Asked a second question. Immediate response again! Didn't make me feel inadequate in asking a question that I should have been able to figure out. Very personal connection with a large website.