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Rakuten has a rating of 2.7 stars from 2,124 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Rakuten most frequently mention credit card, referral bonus, and family member problems. Rakuten ranks 5th among Cash Back sites.
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Rakuten team are the best service I've come across in the US. We are refugees from Ukraine and we are very grateful to Rakuten for such joy as excellent service, impeccable work, patience, respect for the client and professionalism. I will be happy to buy everything only through the Rakuten service. This is a great savings and a great pleasure to know them! Thank you Susan!
They never pay what you actually earned. I have yet to have a single transaction pay what was advertised. Even after purchases have been verified they just delete the payout for no reason. 100% scam!
My check expired while it was lost and I asked what could be done about it via their contact us site and got a quick response, no problem, we'll take care of you action oriented help.
Date of experience: August 9, 2015
There are problems with the automated bonus payments but customer support was fast and efficient. I got the $5 bonuses for spending $25 or more after emailing them.
Date of experience: March 11, 2015
It appears that cash back rates are overall lower than they used to be while other similar websites have stayed the same or increased their rates. For this reason I use Rakuten less then Ebates.
Date of experience: June 5, 2019
Promised many things that just don't seem to happen. Agents promise and then one can never reach them again or get fulfillment on their promised actions. Typical and really not worth the trouble.
Date of experience: June 5, 2019
I have Rakuten/Ebates at the top of my screen and it reminds me to look for deals anytime I access a shopping page. The cash return isn't much, but these days, every penny helps!
Date of experience: June 5, 2019
I've found many great things on this site. Love the free shipping and return policy. My only caution is to make sure you pay attention when something is non-returnable.
Date of experience: June 9, 2019
I don't know why anyone would shop online without using Ebates/Rakuten! I have, on many occasions, shopped elsewhere if the site didn't partner with Ebates.
Date of experience: June 6, 2019
Had an issue where a check was lost and they sent a replacement, no questions asked with awesome customer service. You're already shopping online, you'd be an idiot to not get paid for it.
Date of experience: May 30, 2017
Ebates is a wonderful shopping experience I completely recommend this site for quality and professional handling of your satisfied online shopping, so many stores to browse through too!
Date of experience: March 3, 2016
Consistently saves me money...
Not only do I get cash back, but customer service is superb, they work out any issues quickly and in favor of the customer if at all possible
Highest recommendation
Date of experience: July 1, 2017
For whatever reason, my shopping trip never showed up but they still credited my cash back... and also responded to me within 24 hours. Excellent customer service!
Date of experience: July 20, 2015
Who can complain about getting extra cash for something your going to buy anyway. Love getting them checks in the mail... Pleasant surprise when I do. Thank you Rakuten
Date of experience: July 31, 2019
Great to be able to receive discounts and get a refund on sites i shop all the time. Wish some more of my regular places were covered more often like amazon, etc but its an added bonus when they are.
Date of experience: July 31, 2019
Rakuten has amazing deals and offers! I had a couple of issues where my cash back didn't get added to my account and the customer service could not have been better both times!
Date of experience: April 29, 2020
I started using Ebates in 2003 and can't say enough about their top notch customer service! When I have a concern I get a reply within the day. The deals given for cash back as well as additional promotions really add up quickly! Make it a habit to start every online shopping trip with EBATES=) Even if it's 1% cash back--that's 1% more savings on something you would have bought anyway=) THANK YOU EBATES for helping me save money!
Date of experience: June 4, 2015
I did not see a credit for a purchase I made. Used their form and they got right on it. My account was credited the next day. Kept me posted throughout. Thanks!
Date of experience: May 17, 2016
I have accumulated over $1000 through rebates on large purchases, referrals and just online shopping. It all adds up and you get your checks through paypal or by mail once a quarter.
Date of experience: September 19, 2018
Rakuten has consistently provided rebates on many online purchases I have made. There may be sites that offer more money back, but not one other is as easy to use as Rakuten.
Date of experience: July 31, 2019
Love the opportunity to get money back for just shopping, but it may be too expensive in the long run. I don't like the idea of making my personal information so available.
Date of experience: April 28, 2019
I was skeptical at first but once you figure everything out it's amazing I've got $70 coming back already in my first two months that is just shopping my monthly supplies
Date of experience: April 23, 2019
Ebates is great! I already loved using their program and my recent experience with their customer service was wonderful! They were responsive and always responded in a timely manner. Very impressed!
Date of experience: January 16, 2015
I referred 5 family members and guess what, after we all made purchases (some of us made 100+$ purchases), they blocked all our accounts.
I even offered to send them our original IDs.
This scam rebates website MIGHT works for an individual, but forget about Referrals.
I had never had any issues with TopCashback or BeFrugal. Use one of these instead.
HORRIBLE EXPERIENCE. NEVER AGAIN.
Date of experience: February 24, 2018
Twice I have had issues about receiving my cash back. No sooner did I reach out to Ebates customer service that they responded quickly and expeditiously corrected the issue. Love Ebates!
Date of experience: June 10, 2017
I am traveling to the Dominican Rep. To get married and my good friend is traveling with me to be best man, so I told him to sign up through me on Ebates and get cash back on his flight and hotel. I entered the order for him, it was his return flight, and his name is different than mine, his e-mail is different, he lives in a different state and he used his own charge card, a $572 first time order, and at first they paid the tiny amount of $3.75 to me. So I told them of the mistake, and they said send us his e-mail address and we'll correct it, when I sent it they didn't pay him, or pay me my referral. Then they asked for his Itinerary, which was sent and they refused to pay. It's not worth all the trouble only to be made a fool of. I told him how it is so great to get the cash back AND THEN THEY DIDN'T PAY. My opinion of this organiation has completely turned negative. My advice to you, is BEWARE!
Date of experience: May 28, 2015
Rakuten is the new Ebates! Rakuten is the premier Cash Back shopping site that pays you. Join today and start earning Cash Back at your favorite stores. How does it work? We pay members Cash Back when they shop at over 2,500 stores, plus find them the best deals and coupons. With over 12 million members and $1 billion in Cash Back paid out, Rakuten is the easiest and most rewarding way to shop. Become a member today and start shopping smarter. Follow us for the latest sales, member-exclusive offers and more.
Ebates is the pioneer and leader of online Cash Back Shopping. The company was founded in 1998 by two Deputy District Attorneys in Silicon Valley who used to prosecute online fraud & identity theft before starting Ebates (so you can be sure we are very into secure online transactions!). So go ahead, sign up and start shopping now. Joining Ebates is always free - you'll never pay us anything. And four times a year or more, we'll mail you a Big Fat Check, or transfer the money to your PayPal account if you'd prefer. We can even send the money to your favorite charity. All 100% free.
