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Rakuten has a rating of 2.7 stars from 2,124 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Rakuten most frequently mention credit card, referral bonus, and family member problems. Rakuten ranks 5th among Cash Back sites.
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Rakuten team are the best service I've come across in the US. We are refugees from Ukraine and we are very grateful to Rakuten for such joy as excellent service, impeccable work, patience, respect for the client and professionalism. I will be happy to buy everything only through the Rakuten service. This is a great savings and a great pleasure to know them! Thank you Susan!
They never pay what you actually earned. I have yet to have a single transaction pay what was advertised. Even after purchases have been verified they just delete the payout for no reason. 100% scam!
Krystal is one of the best Customer Care persons I've experienced. She provided quick responses and helpful advice and information. She does a great job!
Date of experience: January 19, 2015
The item I ordered came on the day they said it would and package was in pristine shape I am very satisfied and would definitely order again as well as recommend to all my friends
Date of experience: March 4, 2016
I ordered a cologne on this site and it arrived defective. Over a month has gone by and nobody has answered my request to replace it after contacting customer service. It's like nobody is there.
Date of experience: January 8, 2015
Highly Recommend Ebates to everyone who likes to shop on line like i do or in stores... it pays to shop with Ebates...
Check them out and join today you wont be sorry you did...
Date of experience: December 16, 2017
Great customer service, super fast turnaround and the button on my search bar never lets me forget to turn on - how is everyone NOT doing this already?
Date of experience: February 12, 2016
I asked a question, which was researched and answered (and resolved) within one hour. The customer service rep was knowledgeable, professional and courteous.
Can't ask for more.
Date of experience: October 7, 2014
When I had issues with the Ebates website Rob was patient and helpful right to the end! Thank you for a great first transaction experience with Ebates!
Date of experience: November 18, 2015
Never use this Company. They steal your money, never refund you for the dodgy second hand trash they sell you. Avoid these idiots they will rob you. Fine when things go well but it's a typical rubbish French Customer service when it goes wrong. In other words, and this is typical in this pit of a Country, they couldn't give a flying f art!
DO NOT GIVE YOUR MONEY TO THESE THIEVES!
Date of experience: February 20, 2018
As soon I was eligible for rebate they sent it. Some sites you have to wait till you have a certain amount of "Points" before a rebate nat so with Rakuten
Date of experience: April 27, 2019
Ripped me off of my welcome and referral bonus and most of my trips didn't get credit. I got a email saying they were "fixing problem" well it never got fixed
Date of experience: October 4, 2017
Ebates itself is fabulous... and the experience is only enhanced by the best customer service team anywhere. They are quick to respond, courteous, and eager to please. I am beyond pleased!
Date of experience: December 16, 2014
A very professional company with a staff that will help you save money. I use the website site and also the app. I've used it for years and really like it.
Date of experience: March 17, 2017
I've logged into a site, clicked the rebate banner then ordered and paid for a few items. However, the rebate was not added to my account. Not sure what went wrong.
Date of experience: June 10, 2019
Ebates is awesome. And their customer service is even better. I had a couple of questions and they took care of it. Asap. Thank you so much:-) Ebates fan for life:-)
Date of experience: February 19, 2016
I have been using Ebates for a while. I have gotten almost $200 back in a check. Amazing! Had a purchase not come up & they were super helpful. Love them!
Date of experience: August 8, 2016
Ebates is terrific. You get a check for a portion of your shopping. It's so easy and such a wonderful concept. I love it and only shop via ebates. Highly recommend!
Date of experience: May 29, 2017
Overall, I like Rakuten. The percentage they show for the most part is what is paid. The site is easy to use and the checks are mailed out when promised. My frustration is probably not with Rakuten, but that is who I click on to go to a site they advertise. Frequently we are not reimbursed. I copy and paste showing the shopping trip and the receipt. I'm told it was reimbursed and the date is a date prior to the order. Most recently I ordered from the same company within the same week, but realized we were in need of more dog food when we dog sat our grand dog. I sent the info twice and got the same canned message that I was reimbursed. I was then told the info would have to go to the supervisor. Then crickets...
The good outweighs the bad, but I find pinching penny's as a challenge. If you are willing to keep track of what you buy, contact them when not reimbursed and you see it as a challenge it's a great way to make money on things you would buy anyway. Read ALL the fine print for each company and then you have the knowledge to fight when necessary. It does add up, but there are flaws with some company's that don't honor the deal and Rakuten is too busy to care.
Date of experience: June 17, 2021
Buy.com was a good site, once the change happened the site was on borrowed time.
I got a Rakuten mastercard to get $80 in points and purchase a very nice watch.
Took two months to get the card in my hands, I only got $60 in points and the watch was sold out never to return.
After days and two calls, get an email from the highest level of customer service, which agreed that I didn't get my card on time to get the $20 in points, but refused to give them to me.
I order a 70d, I again don't get the promo points just the $8.19 for the purchase.
Then order is placed on hold, because they can't confirm the address of their own credit card, and mind you I have no changes both addresses have been on file since the BUY.com days.
There used to be deals on BUY.com, I remember ordering 50% of parts for building my editing computers years ago, but now you would be lucky to get %10 below going price by using all your points. The deals are gone, the customer service is gone and so am I.
Closing the new mastercard as its the least helpful card for rewards ever.
Date of experience: June 9, 2015
Such great deals and all you have to do is SHOP -- THANK YOU! I have used this service for less than a year and have received my checks in a timely manner. REMEMBER all you are doing is SHOPPING -- it costs you nothing out of pocket.
Date of experience: June 5, 2019
No matter the issue I have with Rakuten, my experience is and has been a pleasant one. The Rakuten Team has resolved my issue and or issues in less than 24 hours. Tell your friends and have them tell their friends this way you all have extra money, and who doesn't like extra money? Rakuten Team you ROCK!
One of the BEST CUSTOMER SERVICE EVER!
Tip for consumers:
Shop and Earn extra money
Date of experience: October 27, 2020
Every time I'm able to go through Rakuten to a site from which I purchase something, pennies fall into an account and go to my Paypal account. It's like getting a tip for shopping.
Date of experience: August 8, 2019
I have been using Ebates for years. Excellent customer and they are a very honest company.
Used other cash back companies and they are terrible and dishonest. Ebates is the best of all.
Jerry
Date of experience: May 7, 2016
Ebates went above and beyond Customer service by not only resolving the issue at hand, but by also resolving my account issues. I am very pleased with their response and attentiveness to my issues!
Date of experience: October 22, 2015
I've been using Ebates for several years and since it's changed its name to Rakuten, the same great service continues. It's wonderful to get a check in the mail for doing nothing but shop!
Date of experience: June 5, 2019
Ebates deleted my facebook comments and choose not to response. It give me the chance of finally realize what kind of business they are. Below was the review I posted on 12/17/16.
Ebates closed my account without any notice. After many emails back and forth, I finally were able to talk to Caleb, Member Operations Supervisor. According to Caleb, he believe that I am not having any trips in December but booked hotels on booking.com and cancelled them just trying to get Ebates cashback. I cancelled reservations of hotels according to booking.com policy, it has nothing to do with ebates since ebates only got paid from booking.com after I stayed and paid. Caleb confirmed ebates did not get paid from booking.com for my cancelled reservations! I was on the verge of tears when he kept saying that he believe I have no trips planned but just trying to get ebates cash back. I am willing to show ebates flight confirmation, hotel reservations to prove ebates that we have the trip. I am demanding Caleb's apologies. His allegations and humiliations are based on no reason. If I am the "criminals" like Caleb believed in, I want to ask Ebates, how many years I have been ebates member and how much is my life payment you sent to me? I think I have been ebates member for at least 10 years, and my life time cash back is less than $80! What kind of "criminals" I am!
Date of experience: December 17, 2016
Rakuten is the new Ebates! Rakuten is the premier Cash Back shopping site that pays you. Join today and start earning Cash Back at your favorite stores. How does it work? We pay members Cash Back when they shop at over 2,500 stores, plus find them the best deals and coupons. With over 12 million members and $1 billion in Cash Back paid out, Rakuten is the easiest and most rewarding way to shop. Become a member today and start shopping smarter. Follow us for the latest sales, member-exclusive offers and more.
Ebates is the pioneer and leader of online Cash Back Shopping. The company was founded in 1998 by two Deputy District Attorneys in Silicon Valley who used to prosecute online fraud & identity theft before starting Ebates (so you can be sure we are very into secure online transactions!). So go ahead, sign up and start shopping now. Joining Ebates is always free - you'll never pay us anything. And four times a year or more, we'll mail you a Big Fat Check, or transfer the money to your PayPal account if you'd prefer. We can even send the money to your favorite charity. All 100% free.
