Rakuten

I signed up after seeing their ads on t. V., and never saw the promotional cash being advertised added to my account. Also, I have tried to order products through their website only to find out at the end of a transaction that the store I am purchasing from either won't deliver, won't allow pick up or won't take my card.
As well, the rebates offered really don't add up to much unless you are spending exorbitant amounts of money!
Not a website I would recommend to anyone in the grand scheme of things!

Excellent customer service. I sent in an email with a couple of questions and I had my answer in two days. I believe that customer service is one of the biggest problem when buying online. Everyone both on and off line talk about exceeding expectations but it just plain isn't there. So, THANKS Ebates.

As a new user to Ebates I've messed up a few times trying to use the system to earn cash back on my purchases. Every time I have contacted customer service at Ebates I have received a fast response and a quick resolution to my problem. Each person has been very nice and helpful and has straightened out my mess-ups without making me feel so incompetent and dumb. I've earned cash back on several of my purchases now and it is great knowing that I am saving even more money whenever I use their site to shop. I'd recommend their site to anyone who shops online. I'm so glad I know about them myself. Thanks Ebates!

Ive been an ebates user for over a few years and have had 0 issues. I recently booked a hotel through them a few weeks ago. Upon arrival, we only were able to get into a standard double room even though we paid for a deluxe with kitchen. The room was still fine so I just figured id reach out when we got back in town. Ebates provided great customer service and made the situation much better. I was a bit surprised since it wasnt Ebates fault, the hotel made the error. Ebates took care of things and sent notice to the hotel management of the error. I have already booked another stay through Ebates Hotels.

Many thanks to Nicole at Customer Service who quickly resolved my payment issue and took the time to answer my questions promptly and politely. She made the whole experience a truly pleasant one. Good on Ebates for having such competent staff to help their customers.

I've only had a couple of issues with not getting my cash back and Ebates provided the best and fastest customer service! It's so nice in todays hectic world to have a company take the time to care. Thank You!

Ebates is the best site for cash back on purchases made at participating online shopping sites, most of which I already buy from. I recently had a problem with a purchase not being credited, but Ebates customer care was right there to help me. So easy to acquire cash back on my purchases and it definitely adds up. Love getting those cash back checks every quarter. Have recommended Ebates to several people already. Thanks for all the help I've gotten.

Have used ebates.com for many years. Have earned something like $1,250 back (yep, too much shopping). Have used their CS several times in past for very few missing rebates. Used to take a couple of weeks to resolve but today the whole thing took a few hours and I got my credit before ebates even receiving store verification. Very impressed!

Ebates is not a scam. But they do receive money to advertise items, which often results in higher prices for users. They also take a portion of the affiliate kickback. So there is incentive to promote items with high affiliate kickbacks. Items with high kickback to item price ratios most often did not sell well on the primary sellers site. (Normally because they were overpriced). Using Ebates you can get 3% as a rebate in a few months or you could save up to 40% right now using an e-commerce search engine like http://www.ayedeals.com

I've had to contact them on 2 separate occasions and they have responded the same day. They are great at solving issues and would recommend the service to anyone that is looking for a good rewards program with no hassle.

I have been looking at least 3 months for a dress for my son's upcoming wedding. I finally found something that would work and found it on several of your sites, but Macy's had the best prices, free shipping and delivery was quick. It fits perfect and looks nice.

When I first signed up, I noticed I would regularly get ebates. Then after a few months, they stopped or were very infrequent. I would have to email with my order info and jump through hoops to get my ebate. Their automatic response would be, that item was not valid for an ebate. So my shopping pattern is pretty much the same, and yet now the items that I'm buying don't earn ebates as often.

I signed up because a family member told me about it. We've made 3 purchases (2 on amazon and 1 on best buy) but nothing we bought seems to qualify. Why make the extra clicks to go through this if you are still at 0. I'm sure there is a benefit to them to track stuff but there doesn't seem to be any benefit to me.

I've had an Ebates account for quite sometime and have always activated the cash back button and confirmed that the Shopping Trip was "Active" before I made my purchases. I finally go into the account to see what's going on and initially it gives me a balance of $30 dollars or so. Then within a few minutes, that amount disappears and it tells me my account only consists of $7.38. When I go into my shopping history, it shows nothing! That is totally impossible! This doesn't sit well with me at all and I don't have a good feeling about this site. I think the stores listed on their "Double Cash Back" list need to be made aware of the issue.

I have nothing but good things to say. The site is so easy to use and you even get reminders to enable your cash back. I've had times when either an order didn't register for whatever reason (or just not rite away) and even when I just forgot to click my "ebates button" during a check out and customer service was awesome about making sure i received my cash back amount. The response time is super fast and the representatives are always friendly. I tell everyone about ebates and I will continue to do so.

Since e-bates got bought out by Rakuten, the payment has stopped. I had a definite$1400(August)&$700(September) and a $7500+ potential growth, but they froze my account, eventually terminating it without sending any payment I had acquired.
Rakuten does not have phone number confirmation, so anyone can get the $10 by creating a new email address many times. This is wrong.
I contacted customer services, they did not check my account and who are referred. But they terminated my account one-sidedly. It is clear that Rakuten is committing a fraud by using users especially if you have high amount cash back.

A Rakuten agent recently went above and beyond normal duties to help me with a problem that I caused myself. My mistake could have cost me a lot of money. The matter was taken care of quickly, and my rebate check will be much bigger than I thought. Thank you, Rakuten, for your great customer service.

I hate ebates. I have tried over 10 times in the last year to click thru their website when shopping. Every time that I do, it records that I visited but does not list the amount spent on the order... therefore no cash back! They have been a nightmare to deal with. Also, before anyone says it didn't qualify... yes these did! I done with them. I thought I would give. Them one last shot and they failed again! Ebates sucks! So not use!

Ebates is such an easy way to "make" money. I've received two payouts since I first joined a few months ago. Granted, I don't shop online a great deal, but still there's nothing better than making a little money on the money you spend.

I was pleasantly suprised when I received an email from ebates within 5 minutes regarding my question. Rachel was more than professional, answered all my questions and was a delight to work with. She should be commended. Thank you for such a great company!

Ebates is the best place to start for every shopping experience. A cash-back percentage on every purchase, plus exclusive coupon offers for each site visited--will save you even more. It's just smart shopping at every turn. Plus, the Ebates customer service team is stellar -- offering prompt and very friendly responses to any question a customer might have following an online-shopping trip. Don't shop online without starting with Ebates!

Placed an order with Rakuten on 3/10/16 expected delivery by 3/18/16 since I spent the money to expedite my order. I e-mailed them with no response. Found out the reason it never shipped but no one got in touch with me about the problem which could have been fixed immediately. I called and they were not concerned at all, didn't even try to help. I will never deal with Rakuten again.

I have had an excellent experience ever since I've joined Ebates. Every shopping trip has been great! The few times that my account did not reflect cash back that I had earned, the customer service team was friendly, fast, and helpful. Nothing but good things to say about Ebates and their team.