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Rakuten has a rating of 2.7 stars from 2,124 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Rakuten most frequently mention credit card, referral bonus, and family member problems. Rakuten ranks 5th among Cash Back sites.
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Rakuten team are the best service I've come across in the US. We are refugees from Ukraine and we are very grateful to Rakuten for such joy as excellent service, impeccable work, patience, respect for the client and professionalism. I will be happy to buy everything only through the Rakuten service. This is a great savings and a great pleasure to know them! Thank you Susan!
They never pay what you actually earned. I have yet to have a single transaction pay what was advertised. Even after purchases have been verified they just delete the payout for no reason. 100% scam!
I had some issues related to being new at this and not quite understanding the process. These were resolved quickly and to my complete satisfaction!
Date of experience: May 31, 2015
Good, covers most site I visit. Like saving money. Will continue to use when shopping on line. I dont have any thing else to say.
Date of experience: August 4, 2019
Easy to use, I've earned $388.43 back just for shopping online and clicking on the link within the Rakuten link. Customer support is also GREAT!
Date of experience: March 26, 2021
They will be a great add on a extension to my browser if the app would automatically pop up when shopping at a participating store
Date of experience: July 31, 2019
I love all the stores I get cash back from. I'm sure more will be added. Just one click and you are in the money...
Date of experience: July 31, 2019
I have been using the older named app for years. Can't beat it. I've saved over $1000 and I am on the way to $2000.
Date of experience: July 31, 2019
So very easy to go to ebates.com but this new name is beyond me. Can not remember it. Why did you ever change it as it makes no sense whatsoever.
Date of experience: June 5, 2019
I had completed level 2 and started level 3 in this level 3 we have only 3 slots after that I got another one, that time I asked customer assistant it will complete 100% or not for this 4th one she said yes, after complete the payment its still shows 92% and she asked to give the order once again I said I don't have that much money requesting her help she sais am forwarding your case to my manager, manager was tooo smart may be because of this cheating she is too smart, my order was ******* I said I don't have money with out your playing u can't with drawn the amount I requested and beged her no use, firstly she asked me pay 10k I said same thing I don't have, asked me to pay 5k atleast, I said I got only 1500 from my friend's this all conversation was happened in the morning in the evening she asked me about the same I said I don't have then she said ok pay that amount 1500 which you have I pay with in 2 min, again asked about 5k, about 8 pm she asked me to wait I ll process your refund i said ok after 5 min she came me and asked about 100 for fee I said ok and I paid till today morning no update. Since morning am requesting her she is it is not possible you can pay today.
Such a reduculess statement she is giving me pay pay pay, from where I have to pay, I informed her that atleast give me my money I took from my friends they're asking me please help I don't need commission as well they are not even listing.
Please help me in this case.
Thanks
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Date of experience: March 25, 2023
Can't imagine how fast and understanding and caring Alexis is. Ebates will go more places... you rock!
Date of experience: March 13, 2015
I submitted a question on an order and received a reply immediately. Ebates customer service is excellent.
Date of experience: August 21, 2017
Customer service has always quickly resolved any issues that have come up. Very pleased with their service.
Date of experience: May 11, 2016
Great customer service and response. Highly recommend. Easy way to shop and make money. Love this app.
Date of experience: December 24, 2017
Quick response and very helpful. I deeply appreciate the service and rebates from using Rakuten. Thank you.
Date of experience: June 5, 2019
I had a question about a promo, it was answered promptly and efficiently. Also really nice operator!
Date of experience: April 29, 2015
Asked a question about an Ebates to be credited and received reply within a few minutes. Incredible!
Date of experience: April 28, 2015
Their online customer service is very helpful and responded quickly. I like using Ebates when shopping online.
Date of experience: January 18, 2019
Outstanding Customer Service, quick, and they actually care!
I recommend Rakuten as they will stand by you...
Date of experience: June 22, 2020
I'm technically challenged and messed up the process a couple times. Ebates as always been patient and friendly and made it right by me.
Date of experience: November 28, 2016
Glad I joined Rakuten. You can keep track of your shopping trips and pending cash back. The cash back feels like a bonus award.
Date of experience: April 26, 2019
I've always had a great experience dealing with ebates. It's a great way to earn money back just by purchasing the things you need.
Date of experience: October 29, 2014
I love ebates, it's great to get money for shopping I need to do anyways. And thier customer service is excellent! Highly recommend it.
Date of experience: May 8, 2015
I contacted customer service about a refund missing from my PayPal account. Three emails and an hour later, there it was in my account!
Date of experience: May 28, 2016
I've been using eBates for several years.
They have loads of stores that participate & great customer service.
I've saved a ton of money!
Date of experience: February 11, 2018
Ebates is the best they will go out of there way for you and make sure you get your money love shopping with Ebates
Date of experience: April 4, 2018
Rakuten is the new Ebates! Rakuten is the premier Cash Back shopping site that pays you. Join today and start earning Cash Back at your favorite stores. How does it work? We pay members Cash Back when they shop at over 2,500 stores, plus find them the best deals and coupons. With over 12 million members and $1 billion in Cash Back paid out, Rakuten is the easiest and most rewarding way to shop. Become a member today and start shopping smarter. Follow us for the latest sales, member-exclusive offers and more.
Ebates is the pioneer and leader of online Cash Back Shopping. The company was founded in 1998 by two Deputy District Attorneys in Silicon Valley who used to prosecute online fraud & identity theft before starting Ebates (so you can be sure we are very into secure online transactions!). So go ahead, sign up and start shopping now. Joining Ebates is always free - you'll never pay us anything. And four times a year or more, we'll mail you a Big Fat Check, or transfer the money to your PayPal account if you'd prefer. We can even send the money to your favorite charity. All 100% free.
