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Rakuten has a rating of 2.7 stars from 2,124 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Rakuten most frequently mention credit card, referral bonus, and family member problems. Rakuten ranks 5th among Cash Back sites.
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Rakuten team are the best service I've come across in the US. We are refugees from Ukraine and we are very grateful to Rakuten for such joy as excellent service, impeccable work, patience, respect for the client and professionalism. I will be happy to buy everything only through the Rakuten service. This is a great savings and a great pleasure to know them! Thank you Susan!
They never pay what you actually earned. I have yet to have a single transaction pay what was advertised. Even after purchases have been verified they just delete the payout for no reason. 100% scam!
Love Rakuten. It's so easy so use. What's better than shopping like you normally do and then get a discount and a check back for using the service.
Date of experience: April 24, 2019
So easy to get money back! I've been using Rakuten (Ebates) for years! You can use them for almost every place you shop and it is so convenient!
Date of experience: June 7, 2019
CookStore.ca
New testimonial was submitted
Testimonial data:
User Name: André La Boissonnière
User Email: *******@gmail.com
Store View: CookStore.ca
Message: I did receive with great pelasure then I bought an ESPRESSO Machine Delonghi super great to recommand to anyone because that is my second (cup) no... machine! Chao André Montréal
Date of experience: July 25, 2019
I emailed CS re a missing payment. Stephanie responded and quickly worked on a resolution. Wonderful!
Date of experience: February 16, 2015
Ebates was pretty much self-describing. What does Rakuten describe? Nothing! How about going back to Ebates?
Date of experience: June 5, 2019
The integration with the chrome browser makes it easy to use and ensure we get all possibile savings.
Date of experience: July 31, 2019
Very courteous, respectful and helpful customer service (from CSR "Rachel"). Resolved my question/problem with top notch service and to my 100% satisfaction and I couldn't be happier! THANK YOU!
Date of experience: January 28, 2015
I first learned about ebates on 12/06/16 so I am not a long term customer YET but I am a very satisfied customer who will continue to use ebates. As always I was more than a little reserved about trying ebates at first, especially about adding the extension. But because the advise came from a trusted friend I gave it a shot. I did the majority of my Christmas shopping online this year and have eared $75.74 already. Very impressive. My first check in the amount of $28.95 is already on its way. Now keep in mind I have not been at this long... so occasionally I mess up and do not get credited of my shopping. So all I have to do is call customer service (love these people... the most friendly customer service I have ever encountered) and give them my order number and date... next thing you know my account is credited with the cash back. I even made a large order on amazon (not knowing you only get cash back on certain days for certain items) when contacted customer service the emailed me instructions on what to do as far as sending them the invoice so they could see if the ordered should have earned cash back. Unfortunately it did not but they showed me a few tricks of the trade to use each time I visited amazon. I am telling you this is a wonderful thing,,, shop and get paid. You may say its not much but in today's world anything is better than nothing and it does really add up fast. Not only can you use this online but you can use it in-store as well. Thank you ebates for being a honest, truthful, dedicated, business. And thanks for hiring the best customer service team... you could certainly teach other companies how to do it. Deann B. Young a very satisfied customer.
Date of experience: January 5, 2017
There was no problem transitioning from Ebates to Rakuten. The site seems the same. Customer service is as wonderful as always. I'm happy with it.
Date of experience: June 5, 2019
Had excellent help getting my account to new laptop! I don't shop alot on the internet, but now I have a reason to do so.
Date of experience: June 8, 2019
I am very pleased with this site. I had been using ebates for a few years and was pleased with them. Please keep up the good work
Date of experience: August 4, 2019
I did not receive my Big Fat Check. Alexis, from Customer Care, responded to my e-mails very promptly. I will be receiving a new check in October.
Date of experience: September 9, 2014
Ebates rocks! The customer service is amazing. I am so glad that I found this site. I am saving tons of money, and having fun doing it.
Date of experience: November 25, 2014
Ebates customer service always puts the customer first. When I did not get my cash back, they responded to my inquiry quickly by awarding it to me.
Date of experience: December 15, 2014
Ebates treated me so very well. Response to my inquiry was handled quickly and in a very positive manner. I am so pleased that I joined ebates.com.
Date of experience: December 10, 2017
Love this app! They even have coupons listed for you in the app! So easy to use! Money comes back to you quarterly but it adds up!
Date of experience: August 19, 2018
Finally a shopping benefit where they do all the work! I shop, get checks in the mail, and the customer service is top of the mark.
Hooray!
Date of experience: August 30, 2018
So far it has not helped me but it might in the future. The only irritating thing is that it pops up while I browse shopping sites.
Date of experience: July 31, 2019
Ebates is so easy to use and saves me cash! I'm shopping online anyway... Why not get money back to do so?
Date of experience: October 9, 2014
Rebates came sooner than expected. Easy to do! Recommend to anyone who likes free cash. Wish I would've joined a lot sooner!
Date of experience: April 27, 2019
I emailed with a question and had a quick response. They were extremely helpful! I plan on recommending people to sign up.
Date of experience: December 4, 2014
I love Ebates! Im so glad to be a customer of Ebates. They have great customer service and cash backs on time.
Date of experience: November 4, 2017
Great customer service, problem with depositing check, turned out on my side. Still handled everything perfectly on their side. Thank you Nicole.
Date of experience: March 8, 2015
My issue was handled in a friendly but professional manner. I was very pleased at how quickly it was resolved as well.
Date of experience: June 17, 2015
Rakuten is the new Ebates! Rakuten is the premier Cash Back shopping site that pays you. Join today and start earning Cash Back at your favorite stores. How does it work? We pay members Cash Back when they shop at over 2,500 stores, plus find them the best deals and coupons. With over 12 million members and $1 billion in Cash Back paid out, Rakuten is the easiest and most rewarding way to shop. Become a member today and start shopping smarter. Follow us for the latest sales, member-exclusive offers and more.
Ebates is the pioneer and leader of online Cash Back Shopping. The company was founded in 1998 by two Deputy District Attorneys in Silicon Valley who used to prosecute online fraud & identity theft before starting Ebates (so you can be sure we are very into secure online transactions!). So go ahead, sign up and start shopping now. Joining Ebates is always free - you'll never pay us anything. And four times a year or more, we'll mail you a Big Fat Check, or transfer the money to your PayPal account if you'd prefer. We can even send the money to your favorite charity. All 100% free.
