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Rakuten has a rating of 2.7 stars from 2,124 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Rakuten most frequently mention credit card, referral bonus, and family member problems. Rakuten ranks 5th among Cash Back sites.
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Rakuten team are the best service I've come across in the US. We are refugees from Ukraine and we are very grateful to Rakuten for such joy as excellent service, impeccable work, patience, respect for the client and professionalism. I will be happy to buy everything only through the Rakuten service. This is a great savings and a great pleasure to know them! Thank you Susan!
They never pay what you actually earned. I have yet to have a single transaction pay what was advertised. Even after purchases have been verified they just delete the payout for no reason. 100% scam!
I have used Ebates and Rakuten for a number of years and have received a good amount of rebates. It's nice to have the extra savings while I shop!
Date of experience: July 31, 2019
I love having the app pop up automatically when I am shopping at stores that use Rakuten. I always use Rakuten when it is available online.
Date of experience: August 4, 2019
I had questions regarding my first check and gift card. Alexis was very helpful and answered all my questions promptly.
Date of experience: December 27, 2014
Shopping from home and getting money back! Simple to go through site, go to my choice of store, place my order and wait for my check.
Date of experience: June 6, 2019
The "rebates" are taking longer to post to my account. This makes tracking purchases and the matching the "rebate" to the purchase a bit more timely.
Date of experience: June 5, 2019
I love shopping here... always high quality items at great prices with great service! I can always rely on them!
Date of experience: June 5, 2019
I am always sending out invites but people are so skeptical. But I will always brag about and promote Ebates!
Date of experience: August 14, 2018
This site is very "rewarding"! I have been a member for 5 years and have received a rebate almost every quarter! This is a great deal!
Date of experience: July 31, 2019
I love Ebates. The mobile app is convenient and easy to use. Ebates customer service is always prompt and informational.
Thank you Ebates
Date of experience: December 29, 2015
Love this app. "too good to be true".
But it is genuine! You have to give them a try to be a believer.
Date of experience: June 5, 2019
A quick and easy way to save money. This always works, just go to their website first and it takes you to The website you need to shop.
Date of experience: June 5, 2019
Have used Ebates for years, no problems, good deals. The new name change is no problem, as long as the deals stay great!
Date of experience: June 10, 2019
Nicole from Ebates was very quick to respond to my emails and she was able to resolve my issue within the same day,
Date of experience: March 12, 2015
This website is very easy to use. I have had no problems with the transition to the new website. I have been a customer for a long time.
Date of experience: July 31, 2019
Great Customer Service, fast response from their customer service department. Took care of everything for me.
Date of experience: December 7, 2017
The site has good prices on items and usually the lowest and customer service seems to be good also.
Date of experience: December 1, 2010
Cash back on purchases is great! If you are shopping online anyway why not get cash back while you are at it.
Date of experience: August 8, 2019
I had a problem and contacted Ebates and they fixed the problem with the first reply back! Thanks Michelle!
Date of experience: November 17, 2014
Cache back up! You are happy to cope! Quick response! Easy to use! Nice talking!
I Recommend to you all! Thank you!
Date of experience: February 9, 2018
Just use it. Spend money you were already going to spend and then get cash back. Its that easy. Just use it.
Date of experience: February 3, 2016
Ebates rebate check had expired, they were very supportive and is issuing a new check replacement. Ebates was very prompt and helpful.
Date of experience: July 8, 2016
Its just not worth the time it takes to use. I don't have 100 characters to say I dont like the way it works
Date of experience: April 23, 2019
I was skeptical at first, but the rewards are beneficial. I receive rebates along with the retailer's discounts. The double rebates are even better.
Date of experience: June 6, 2019
Easy to shop and get cash back!
Plus you can earn extra rewards by inviting friends to Rakuten!
Endless ways to earn cash back.
Date of experience: June 10, 2019
Rakuten is the new Ebates! Rakuten is the premier Cash Back shopping site that pays you. Join today and start earning Cash Back at your favorite stores. How does it work? We pay members Cash Back when they shop at over 2,500 stores, plus find them the best deals and coupons. With over 12 million members and $1 billion in Cash Back paid out, Rakuten is the easiest and most rewarding way to shop. Become a member today and start shopping smarter. Follow us for the latest sales, member-exclusive offers and more.
Ebates is the pioneer and leader of online Cash Back Shopping. The company was founded in 1998 by two Deputy District Attorneys in Silicon Valley who used to prosecute online fraud & identity theft before starting Ebates (so you can be sure we are very into secure online transactions!). So go ahead, sign up and start shopping now. Joining Ebates is always free - you'll never pay us anything. And four times a year or more, we'll mail you a Big Fat Check, or transfer the money to your PayPal account if you'd prefer. We can even send the money to your favorite charity. All 100% free.
