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Rakuten has a rating of 2.7 stars from 2,124 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Rakuten most frequently mention credit card, referral bonus, and family member problems. Rakuten ranks 5th among Cash Back sites.
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Rakuten team are the best service I've come across in the US. We are refugees from Ukraine and we are very grateful to Rakuten for such joy as excellent service, impeccable work, patience, respect for the client and professionalism. I will be happy to buy everything only through the Rakuten service. This is a great savings and a great pleasure to know them! Thank you Susan!
They never pay what you actually earned. I have yet to have a single transaction pay what was advertised. Even after purchases have been verified they just delete the payout for no reason. 100% scam!
I was sent an incorrect size of shoes. Different than what I ordered. And I had to pay 16 dollars to return. So I had to pay for the sellers mistake.
Date of experience: April 23, 2019
With the app and add-on, it's no effort to great great deals with Rakuten! You just go to your store's website and Rakuten does the rest.
Date of experience: April 23, 2019
Danielle in customer service helped resolve a transaction issue promptly and easily!
Excellent customer service.
Date of experience: February 15, 2015
I started using Ebates for Christmas shopping. It makes shopping fun. I would recommend everyone to try Ebates
Date of experience: October 28, 2017
Cash back for shopping at places you were shopping at anyway. 100% legit. I have received money back.
Date of experience: December 31, 2017
The add-in makes it easy to know if the site offers a rebate. The rebate is applied to my account quickly.
Date of experience: June 5, 2019
I have had a very positive experience with Ebates. I used Ebates when I shopped for Christmas gifts.
Date of experience: May 24, 2017
I really thought there had to be a catch but no its legit. Now I always go to EBates first then shop shop shop.
Love EBates
Date of experience: May 24, 2015
So easy to get cash back. Find your store that you are going to order from anyway, place an order, get cash back. That simple,
Date of experience: June 5, 2019
I had a customer service issue. Customer service agent Zach L. Took care of the problem immediately in a matter of minutes. Great customer service.
Date of experience: November 21, 2019
No problem site easy to
Use. I love getting money back! Very easy to use
I don't k ow what else to say!
Date of experience: July 31, 2019
Explore shopping trips with a bonus at the end of the day!
The depth of etailors is extensive and
Is is located in a directory in the app.
Date of experience: April 23, 2019
Nicole was very helpful and friendly. She understood my issue and was very professional. Thank you Nicole for your help.
Date of experience: January 23, 2015
Love using this site. Great getting check in the mail. Always check this site when shopping. Very happy with site.
Date of experience: June 9, 2019
I love this concept. Shop, shop and shop some more and get percentages back. I feel valued as a customer.
Date of experience: June 9, 2019
I'm happy about the cash back. Not 100% satisfied because not all transactions qualify for cash back
Date of experience: April 23, 2019
Forgot to change my address and 3 checks went to my old address, but ebates said no problem and resent the old checks to my new address.
Date of experience: February 27, 2015
Easy to use and great way to earn Cash Back. The app is extremely easy to use and you earn real cash instead of reward points
Date of experience: February 22, 2019
I love getting cash back on my purchases. I also love sharing with friends. And I see more and more companies added which means more cash back!
Date of experience: July 31, 2019
I have had great success using Rakuten and would recommend it to everyone. I will continue to use it and recommend it to others. Thanks.
Date of experience: July 31, 2019
I had an issue and i had quick responses from the service rep. I've never had an issue resolved so fast.
Date of experience: November 21, 2016
It's nice getting money back when shopping for things that you need and for those things you really don't need!
Date of experience: June 9, 2019
Rakuten is the new Ebates! Rakuten is the premier Cash Back shopping site that pays you. Join today and start earning Cash Back at your favorite stores. How does it work? We pay members Cash Back when they shop at over 2,500 stores, plus find them the best deals and coupons. With over 12 million members and $1 billion in Cash Back paid out, Rakuten is the easiest and most rewarding way to shop. Become a member today and start shopping smarter. Follow us for the latest sales, member-exclusive offers and more.
Ebates is the pioneer and leader of online Cash Back Shopping. The company was founded in 1998 by two Deputy District Attorneys in Silicon Valley who used to prosecute online fraud & identity theft before starting Ebates (so you can be sure we are very into secure online transactions!). So go ahead, sign up and start shopping now. Joining Ebates is always free - you'll never pay us anything. And four times a year or more, we'll mail you a Big Fat Check, or transfer the money to your PayPal account if you'd prefer. We can even send the money to your favorite charity. All 100% free.
