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Rakuten has a rating of 2.7 stars from 2,124 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Rakuten most frequently mention credit card, referral bonus, and family member problems. Rakuten ranks 5th among Cash Back sites.
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Rakuten team are the best service I've come across in the US. We are refugees from Ukraine and we are very grateful to Rakuten for such joy as excellent service, impeccable work, patience, respect for the client and professionalism. I will be happy to buy everything only through the Rakuten service. This is a great savings and a great pleasure to know them! Thank you Susan!
They never pay what you actually earned. I have yet to have a single transaction pay what was advertised. Even after purchases have been verified they just delete the payout for no reason. 100% scam!
Awesome site, i saved some money thx to the site.
I have a problem with the gift and the customer support helped me and was so great!
Recommend!@!
Date of experience: January 8, 2016
Wonderful program--it's a no brainer when you get paid to shop and buy the things you were going to buy anyway!
Date of experience: January 14, 2018
I have questions about gift card as rewards and in 30min I got reply and answer really quickly and totally solve my questions!
I appreciate a lots!
Date of experience: April 14, 2015
I was unable to get the purchase in person. I have always purchased on line. I have the app on my phone and still couldn't do it.
Date of experience: July 31, 2019
My coupon wasn't applied to my order and customer service applied without any trouble!
Thanks so much!
Date of experience: July 31, 2019
My account said I was to receive $19.88 and I only received $9.88. Still waiting on $10.00 I was shorted!
Date of experience: April 23, 2019
First time using. So c
Very convenient. The ease is so easy. Wss so surprised to get my first check.
Date of experience: April 27, 2019
Kohls didn't send ebates the info they needed to credit my account. They gave me the money and I gave them all the proof I had.
Date of experience: February 7, 2015
Lightning fast response time from Customer Care Department (Thank You Alexis!) with satisfying results!
Date of experience: December 20, 2014
I participated in the promotion that signed the Disney + for $ 69.99 and received $ 12.5 back on 11/11/2020. I did the entire procedure as expected and a few days later I received the $ 12.5. In addition, for making a purchase over $ 40, I should also receive $ 40 cashback. However, it was short-lived. Soon they cashed out that $ 12.5 cashback with no explanation. In their place, they deposited $ 40 cashback, which also didn't last long and was soon withdrawn.
There was a promotion on Rakuten to refer other people and if they made purchases over $ 40 you and they would get $ 40 back. Well, I indicated two people who made the same purchase as me, from Disney +. As a result, I should have received $ 12.5 (my cashback for subscribing to Disney +) + $ 40 (my cashback for making purchases over $ 40) + $ 80 ($ 40 for each referral made and who made purchases as required).
All of the information mentioned above, I saved it in images and put it in an attachment. I tried several times to contact Rakuten to explain these problems, in the beginning, they answered me in one day, until then they simply stopped responding. In one of those emails, they said the cashback is only made for the USA and Canada. However, at the time I made the purchase, as well as my referred friends, other countries were also covered and I have proof that the procedure was changed AFTER we had made the purchases.
Having shown all this documented information to Rakuten all I get now are emails saying that my account is suspicious, that my account has been canceled, as well as that of my friends. This is a huge lack of respect. This is a fraud. This company has no ethics whatsoever in following its own words. Instead, they blame the consumer even if they follow all the procedures!
Shame on you, Rakuten, for the terrible and disrespectful work.
Sincerely,
Caio
Tip for consumers:
DO NOT use this site. They don't respect customers and offer a terrible service.
Products used:
Disney+
Date of experience: December 30, 2020
Getting money back on shopping sites that I already shop at is a no brainer! Just one extra click and cha-ching!
Date of experience: July 31, 2019
Great place for hard to find complete collections. Received within 4 business days of order. Perfect and couldn't be more pleased.
Date of experience: September 18, 2020
It's really great for shopping online! I and my husband using it all the time, We got extra money from ebate cash back.
Date of experience: October 10, 2018
Rakuten can be better at crediting our accounts after purchases, I shouldn't have to inquire where my rebate is.
Date of experience: June 5, 2019
KUDOS to Rasheka W. Informed her via email of missing merchandise transaction and she resolved the problem within 2 days. I'm more than satisfied
Date of experience: June 12, 2017
Hold on - before I get dirty looks for giving a bad review for a site that seemingly hands out free money, hear me out!
I've been using ebates for about a year now and thought it was like a gift from heaven. And they have honored the free $10 gift card and all cash back promises.
HOWEVER -- DO NOT USE THIS SITE FOR LESSER KNOWN WEBSITES! My friend alerted me to the fact that there are MANY stores on ebates where, if you click through ebates, you're getting a much higher starting price--hence you actually don't save (sometimes even pay more!).
I looked at sites like dog.com and wag.com just to test this theory out. I went directly to one of the sites, and found a product, saw it marked for $6.99 msrp. I then went through ebates and found the SAME product by SKU and saw it was listed as $8.99. I did this test across MULTIPLE PRODUCTS and MULTIPLE SITES and was shocked to learn what the hell they have been doing!
Sites like macys.com and other bigger, more well-known vendors, do not seem to employ this, so I would make sure you CHECK before using a lesser known site with the promises of xxx% cash back!
So deceiving...
Date of experience: April 3, 2013
Is ver easyJet to use. I fino the stores faster and the thing I Love more than Other one is the cash back... they really paid you! Ilove it
Date of experience: February 2, 2022
Let me tell you I have never had better service than I have had with ebates they have been great thank you agen
Duane
Date of experience: February 16, 2015
A few times I had to bring a transaction to their attention but so far I have received every penny I had coming to me!
Date of experience: February 1, 2014
I was pleased on my experience shopping with rakuteen. I was not wowed by my experience but I was not disappointed.
Date of experience: April 24, 2019
Excellent Customer Service!
Speedy Results.
Courteous Representatives.
Highly Recommend RAKUTEN.
Nice to Get Money Back for Shopping!
Date of experience: September 12, 2019
Rakuten is the new Ebates! Rakuten is the premier Cash Back shopping site that pays you. Join today and start earning Cash Back at your favorite stores. How does it work? We pay members Cash Back when they shop at over 2,500 stores, plus find them the best deals and coupons. With over 12 million members and $1 billion in Cash Back paid out, Rakuten is the easiest and most rewarding way to shop. Become a member today and start shopping smarter. Follow us for the latest sales, member-exclusive offers and more.
Ebates is the pioneer and leader of online Cash Back Shopping. The company was founded in 1998 by two Deputy District Attorneys in Silicon Valley who used to prosecute online fraud & identity theft before starting Ebates (so you can be sure we are very into secure online transactions!). So go ahead, sign up and start shopping now. Joining Ebates is always free - you'll never pay us anything. And four times a year or more, we'll mail you a Big Fat Check, or transfer the money to your PayPal account if you'd prefer. We can even send the money to your favorite charity. All 100% free.
