Rakuten

High prices just sends you to best buy and I won't pay for the name to get a gadget

I have been a shopper of Rakuten in the past.
Liked the items, good quality and priced right.

LuLu

Classic bait and switch operation. I ordered a stainless steel vernier caliper, and received a PLASTIC one.

Well actually I unsubscribed from e-bates, But for the extremely short time I was enrolled, I found them to be a very professional organization.

Whenever I have to contact Ebates, they get back to me so quickly and always resolve my problem.

Ordered 1 item and never received, no one answers the phone or calls back. AVOID. Never ever again.

I was having trouble changing my mailing address; Rachel was awesome and took care of the problem PROMPTLY!

Great site to shop, has ALL the essentials and more. Tends to beat other stores on many prices.

Honestly I've saved so much with Rakuten, I've been using it for several years already and I always recommend it to my friend and relatives!

I have been using Rakuten for a few years now and it has been great. I have gotten paid for cashback offers through their website with no issues. However this past Nov 2021 I found that Rakuten isn't as great as they claim and do not always honor their deals. I bought an iPad and an Apple watch through AT&T adding two new lines of service and two products. The cashback offer was you had to be a new customer to AT&t or add a new line of service. Well at the time I added 2 new lines of service and after the sell was given over $ 150 dollars of cashback, which is what was offered through the deal. I did not use a promo code, return the items or use a discount code. I followed the link through Rakuten's website and the cashback was put in my account a few hours after the sale. Fast-forward 1 month after the sale, Rakuten decides to remove the cashback offer from my account and simply stated AT&T decided the offer was not valid, say "We checked on your AT&T Wireless order and it looks like your Cash Back amount was adjusted because part of your order isn't eligible for Cash Back.
Here are some reasons why this happens:
Part of the order was returned, exchanged, canceled, or price matched. -
The order contained an excluded item. You can find exclusions for AT&T Wireless listed on their store page: https://www.rakuten.com/attwireless.com
A non-Rakuten coupon was used. To be safe, stick to codes provided by Rakuten.
We know it's frustrating when you don't earn the Cash Back you expected."

None of their excuses applied to my order. I have tried numerous times to ask Rakuten to explain their reason for removing the cashback since one of their reasons applied to my order. They have stopped communicating with me? I think once they get the sale from you, they take back their offer.

LIES, BAD SERVICE, WILL STOP USING RAKUTEN! BEWARE!

I cannot praise this site enough. My experience has been positive in every respect. Customer service is OUTSTANDING.

I would have rate -5 if I have a choice lol Ebate is just like a vendor, not like regular store vendor, they don't sell goods, their product is their "credit" to the customer. I'm at a situation where they "REFUSED TO SELL THEIR PRODUCT" to three of their customers, how weird is that?
I referred 2 people from my household, same address and same last name since we are in same family. None of us got the referral credit because Ebate insist that the purchase and the account is is from same person. No matter how we explained to them, they insist. I guess this is their scam to get as more personal information as they can and not to pay a pennie for it. Since they already know we are in the same household, and possiblly using the same credit card to pay, they deside that we are not sourceful for them and refused to provide the referrel credit they should have provided. Well, they reserve the right to pay the credit, so as we have the right to stop being ripoff. We ask them to completely deleted our account information in the end because it is waste time to deal with unreasonable people. But it worth our time to help as many people as we can to aware if this Ebate Referral Spam. They have prepared enough of reason to pursuad you that you do not deserve their credit.

Like being notified if a site has a R rebate
Would like to know when rebate is coming
Liked the name "Ebates" better

I had completed level 2 and started level 3 in this level 3 we have only 3 slots after that I got another one, that time I asked customer assistant it will complete 100% or not for this 4th one she said yes, after complete the payment its still shows 92% and she asked to give the order once again I said I don't have that much money requesting her help she sais am forwarding your case to my manager, manager was tooo smart may be because of this cheating she is too smart, my order was ******* I said I don't have money with out your playing u can't with drawn the amount I requested and beged her no use, firstly she asked me pay 10k I said same thing I don't have, asked me to pay 5k atleast, I said I got only 1500 from my friend's this all conversation was happened in the morning in the evening she asked me about the same I said I don't have then she said ok pay that amount 1500 which you have I pay with in 2 min, again asked about 5k, about 8 pm she asked me to wait I ll process your refund i said ok after 5 min she came me and asked about 100 for fee I said ok and I paid till today morning no update. Since morning am requesting her she is it is not possible you can pay today.
Such a reduculess statement she is giving me pay pay pay, from where I have to pay, I informed her that atleast give me my money I took from my friends they're asking me please help I don't need commission as well they are not even listing.
Please help me in this case.
Thanks

They want to give me money back on my purchases. It's that easy... TOO EASY... Barney style!

I used this site once in my life and i will never ever think about it again

I emailed with 2 requests and both were answered within 24 hours, maybe less than 12 hours.

Chelsea quickly helped me with my problem and was very polite. I very much appreciated her help.

I've contacted the customer service a few times and they've always been very helpful and fast!

Alexis from customer services was very helpful. I am very delighted with the experience. Thumps up!

They were quick to respond to my inquiry and very courteous. Thank you. Danielle was wonderful.

If you guys want a TRUSTWORTHY and FAST/ACCURATE shopping portal with Costco/Nordstroms level customer service then you MUST USE EBATES. THEY ARE SUCH A BOSS! No joke here. They made a fanboy out of me for sure!

Located in startup arena San Francisco, they are CRAZY at tracking accuracy. My orders track in almost real-time SAME DAY! Complex orders show up very clearly and their website is very very easy to understand. Payout is also very easy!

NO other portal does that. I use a LOT of portals. Many are ghetto jank. You always pray that everything works OK and you always have to fight for your money, but NOT with Ebates. Therefore, customer service is SO key! They respond so quickly and they are so friendly! This is not even an annual membership site! This is all free! IMHO customer service is what makes/breaks a portal.

I mean look at Max over here on this site. Thats awesome! Thats like Yelp having a dedicated representative from the merchant always addressing issues and helping out! So critical!

The other portals just dont cut it. You always have to wait 3-5 days for tracking to show up and you never know whats up. Also, complaints are rarely addressed. I feel like random strangers are just hired to pretend there is customer service on other sites. Thats why so many people dont bother with portals. They think its too much work and its just stupid. I would agree. Just depends on who you use though.

Ebates has been awesome and I am totally impressed. But I just wish they MATCHED other portals! I want to ALWAYS use Ebates. But I cant if another site is offering 5% and Ebates is only offering 1%! Dude! Cmon guys! Step it up! Thats a huge road block!

Also, HatTip over to Patrick@ Ebates Customer Care. Hes awesome. I hope he knows how much I appreciate his help. Maybe Max here can even forward the message and let him know!

THANK YOU EBATES!

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