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Rakuten has a rating of 2.7 stars from 2,124 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Rakuten most frequently mention credit card, referral bonus, and family member problems. Rakuten ranks 5th among Cash Back sites.
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Rakuten team are the best service I've come across in the US. We are refugees from Ukraine and we are very grateful to Rakuten for such joy as excellent service, impeccable work, patience, respect for the client and professionalism. I will be happy to buy everything only through the Rakuten service. This is a great savings and a great pleasure to know them! Thank you Susan!
They never pay what you actually earned. I have yet to have a single transaction pay what was advertised. Even after purchases have been verified they just delete the payout for no reason. 100% scam!
They signed be up for a credit protection program without my OK. These guys were bad news.
Date of experience: April 19, 2011
It made easier for me to order something from Rakuten when I read reviews here.
Date of experience: October 11, 2016
Ebates Customer Service is wonderful. They are very quick to respond and take care of any issues.
Date of experience: April 11, 2016
Exceptional customer service and prompt response to inquiries.
Date of experience: April 2, 2016
I got a response to my question with in 10 minutes and it was settled.
Date of experience: December 8, 2015
I was blown away at the quick and helpful response to my inquiry!
Date of experience: March 14, 2015
I had an issue on my account and it was resolved much faster than expected. Thanks
Date of experience: March 24, 2016
Ebates has excellent customer service,! They respond quickly to any and all inquiries.
Date of experience: December 6, 2015
Excellent customer service, used the online chat and help was fast & efficient! Highly recommend
Date of experience: August 11, 2014
I did not receive my cash back and ebates took care of it for me!
Date of experience: July 31, 2014
Thanks for excellent customer service. One more reason why I like Ebates so much.
Date of experience: August 22, 2014
Top notch... Rachel went the extra mile for me and I appreciate her great customer service.
Date of experience: September 16, 2014
The rep was efficient, polite & promptly solved my issue.
Date of experience: September 15, 2014
It was great! I love ebates and recommend to anyone!
Date of experience: September 15, 2014
Supportive, easy to use, check arrives without fail, no hassle and great customer service.
Date of experience: September 10, 2014
Great site to earn cash back very easily. Best customer service
Date of experience: September 26, 2014
Very quick response to customer's request. I love ebates
Date of experience: September 23, 2014
This company is great, would recommend it to everyone. Very helpful with issues.
Date of experience: December 10, 2016
Anytime I have an issue, they respond immediately to my request, best site around!
Date of experience: February 17, 2016
Customer service was beyond helpful in resolving an issue.
Date of experience: November 25, 2014
I have been a member 10 years and it has only gotten better.
Date of experience: November 21, 2014
App still needs some tweaks but customer service is fantastic and was very helpful!
Date of experience: November 21, 2014
I love Ebates and Rachel was very helpful in resolving my problem!
Date of experience: December 12, 2014
Rakuten is the new Ebates! Rakuten is the premier Cash Back shopping site that pays you. Join today and start earning Cash Back at your favorite stores. How does it work? We pay members Cash Back when they shop at over 2,500 stores, plus find them the best deals and coupons. With over 12 million members and $1 billion in Cash Back paid out, Rakuten is the easiest and most rewarding way to shop. Become a member today and start shopping smarter. Follow us for the latest sales, member-exclusive offers and more.
Ebates is the pioneer and leader of online Cash Back Shopping. The company was founded in 1998 by two Deputy District Attorneys in Silicon Valley who used to prosecute online fraud & identity theft before starting Ebates (so you can be sure we are very into secure online transactions!). So go ahead, sign up and start shopping now. Joining Ebates is always free - you'll never pay us anything. And four times a year or more, we'll mail you a Big Fat Check, or transfer the money to your PayPal account if you'd prefer. We can even send the money to your favorite charity. All 100% free.
