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Rakuten has a rating of 2.7 stars from 2,124 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Rakuten most frequently mention credit card, referral bonus, and family member problems. Rakuten ranks 5th among Cash Back sites.
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Rakuten team are the best service I've come across in the US. We are refugees from Ukraine and we are very grateful to Rakuten for such joy as excellent service, impeccable work, patience, respect for the client and professionalism. I will be happy to buy everything only through the Rakuten service. This is a great savings and a great pleasure to know them! Thank you Susan!
They never pay what you actually earned. I have yet to have a single transaction pay what was advertised. Even after purchases have been verified they just delete the payout for no reason. 100% scam!
I really appreciate the customer service staff going above and beyond. Thank you
Date of experience: December 14, 2016
Best customer service. Quick response time and all issues were resolved.
Date of experience: December 13, 2014
Alexis rocks! She immediately and accurately took care of my request!
Date of experience: December 12, 2014
My experience with Ebates is always positive and quick. Thank you very much!
Date of experience: April 26, 2016
The best customer service that I have experienced in my 58 years! Thank you Alexis!
Date of experience: December 8, 2014
The best site ever! So glad I am a member and customer service... wow!
Date of experience: December 1, 2014
Great conclusion to a problem that I encountered. N. Hughes was wonderful.
Date of experience: December 1, 2014
Ebates was great at fixing an error with a purchase that I made. Thank you!
Date of experience: December 31, 2014
Still new to this site, but so far I love it! Customer service is awesome too!
Date of experience: December 19, 2014
I'm very happy with the customer service being fast and friendly.
Date of experience: December 16, 2014
Fast and courteous service after having experienced login problems.
Date of experience: January 13, 2015
Had a question for customer service which was answered promptly
Thank you
Date of experience: January 20, 2015
Really amazing site with some of the best and fastest customer service I've seen.
Date of experience: February 7, 2015
Date of experience: February 6, 2015
Absolutely wonderful! HIGHLY recommended! Thank you for this awesome service!
Date of experience: February 6, 2015
I like getting something back on things I'm going to buy anyway.
Date of experience: January 31, 2015
Prompt responses, quick and helpful action. Resolved problem without delay.
Date of experience: January 29, 2015
Super helpful, courteous, sense of humor and extremely efficient! Five stars! Thank you!
Date of experience: January 21, 2015
Very responsive to reported lost check. Great customer service!
Date of experience: January 21, 2015
Best customer service ever! They are so understanding.
Date of experience: January 20, 2015
I had a problem that was quickly and fairly resolved.
Thank you!
Date of experience: January 19, 2015
Was missing cash back, put in my request and Nicole had it figured out within a day. Great service!
Date of experience: February 27, 2015
Very fast replies & even on a Sunday.
Thank you so much...
Date of experience: February 22, 2015
Response very quickly…. In ten minutes …. Super fast
Date of experience: February 27, 2015
I received a very prompt and helpful response regarding my big fat check. Thank you ebates!
Date of experience: February 25, 2015
Rakuten is the new Ebates! Rakuten is the premier Cash Back shopping site that pays you. Join today and start earning Cash Back at your favorite stores. How does it work? We pay members Cash Back when they shop at over 2,500 stores, plus find them the best deals and coupons. With over 12 million members and $1 billion in Cash Back paid out, Rakuten is the easiest and most rewarding way to shop. Become a member today and start shopping smarter. Follow us for the latest sales, member-exclusive offers and more.
Ebates is the pioneer and leader of online Cash Back Shopping. The company was founded in 1998 by two Deputy District Attorneys in Silicon Valley who used to prosecute online fraud & identity theft before starting Ebates (so you can be sure we are very into secure online transactions!). So go ahead, sign up and start shopping now. Joining Ebates is always free - you'll never pay us anything. And four times a year or more, we'll mail you a Big Fat Check, or transfer the money to your PayPal account if you'd prefer. We can even send the money to your favorite charity. All 100% free.
