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Rakuten has a rating of 3.2 stars from 2,122 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rakuten most frequently mention customer service, shop online, and quick response. Rakuten ranks 4th among Cash Back sites.
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Rakuten team are the best service I've come across in the US. We are refugees from Ukraine and we are very grateful to Rakuten for such joy as excellent service, impeccable work, patience, respect for the client and professionalism. I will be happy to buy everything only through the Rakuten service. This is a great savings and a great pleasure to know them! Thank you Susan!
They boast a 25% cashback if I buy something from Temu, which I did. I was sure the system activated this cashback just before purchase. However, they never sent me this cashback, despite my multiple attempts to claim it. First they tried to play stupid by simply repeating the info I already submitted a few times, then they didn't even bother to reply in the end. I will let both Temu and other customers know how dishonest and unreliable they are.
I received a very prompt and helpful response regarding my big fat check. Thank you ebates!
I gave Ebates five stars because of their excellent customer service.
Very fast replies & even on a Sunday.
Thank you so much...
App still needs some tweaks but customer service is fantastic and was very helpful!
I got a response to my question with in 10 minutes and it was settled.
Ebates has excellent customer service,! They respond quickly to any and all inquiries.
Immediate help with my question. Great Customer Service!
Really amazing site with some of the best and fastest customer service I've seen.
Rob from Ebates helped me get my cash back with no issues!
Absolutely wonderful! HIGHLY recommended! Thank you for this awesome service!
I have been a member 10 years and it has only gotten better.
Thanks for the quick response and being so helpful!
Missed out on an opportunity, but Tiffany helped me anyway! Great service.
I like getting something back on things I'm going to buy anyway.
Ordered product and received in perfect condition within a week.
Prompt responses, quick and helpful action. Resolved problem without delay.
Great site to earn cash back very easily. Best customer service
Top notch... Rachel went the extra mile for me and I appreciate her great customer service.
Excellent customer service, used the online chat and help was fast & efficient! Highly recommend
Very responsive to reported lost check. Great customer service!
Super helpful, courteous, sense of humor and extremely efficient! Five stars! Thank you!
Had a question for customer service which was answered promptly
Thank you
Best customer service ever! They are so understanding.
Gain trust and grow your business with customer reviews.
Rakuten is the new Ebates! Rakuten is the premier Cash Back shopping site that pays you. Join today and start earning Cash Back at your favorite stores. How does it work? We pay members Cash Back when they shop at over 2,500 stores, plus find them the best deals and coupons. With over 12 million members and $1 billion in Cash Back paid out, Rakuten is the easiest and most rewarding way to shop. Become a member today and start shopping smarter. Follow us for the latest sales, member-exclusive offers and more.
Ebates is the pioneer and leader of online Cash Back Shopping. The company was founded in 1998 by two Deputy District Attorneys in Silicon Valley who used to prosecute online fraud & identity theft before starting Ebates (so you can be sure we are very into secure online transactions!). So go ahead, sign up and start shopping now. Joining Ebates is always free - you'll never pay us anything. And four times a year or more, we'll mail you a Big Fat Check, or transfer the money to your PayPal account if you'd prefer. We can even send the money to your favorite charity. All 100% free.
