- Log in
- Browse Businesses
- Guides
- Resources
- Write a Review
- Request a Review
- Backed by the National Science Foundation
- For Business
Rakuten has a rating of 3.2 stars from 2,122 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rakuten most frequently mention customer service, shop online, and quick response. Rakuten ranks 4th among Cash Back sites.
This company does not typically respond to reviews
Rakuten team are the best service I've come across in the US. We are refugees from Ukraine and we are very grateful to Rakuten for such joy as excellent service, impeccable work, patience, respect for the client and professionalism. I will be happy to buy everything only through the Rakuten service. This is a great savings and a great pleasure to know them! Thank you Susan!
They boast a 25% cashback if I buy something from Temu, which I did. I was sure the system activated this cashback just before purchase. However, they never sent me this cashback, despite my multiple attempts to claim it. First they tried to play stupid by simply repeating the info I already submitted a few times, then they didn't even bother to reply in the end. I will let both Temu and other customers know how dishonest and unreliable they are.
I had a problem that was quickly and fairly resolved.
Thank you!
Very quick response to customer's request. I love ebates
Never received the item... stay away from this guys... absolutely garbage...
Fast and courteous service after having experienced login problems.
They signed be up for a credit protection program without my OK. These guys were bad news.
The rep was efficient, polite & promptly solved my issue.
Ebates was great at fixing an error with a purchase that I made. Thank you!
It was great! I love ebates and recommend to anyone!
Still new to this site, but so far I love it! Customer service is awesome too!
Supportive, easy to use, check arrives without fail, no hassle and great customer service.
Alexis was super fast replying back and helpful! Great experience.
I'm very happy with the customer service being fast and friendly.
Best customer service. Quick response time and all issues were resolved.
I'm loving eBates. It's easy to find great deals nearby and their customer service is Five Star!
Alexis rocks! She immediately and accurately took care of my request!
I love Ebates and Rachel was very helpful in resolving my problem!
I really appreciate the customer service staff going above and beyond. Thank you
This company is great, would recommend it to everyone. Very helpful with issues.
It made easier for me to order something from Rakuten when I read reviews here.
Love Ebates. Easy to use, no gimmicks, exactly as described.
The best customer service that I have experienced in my 58 years! Thank you Alexis!
Thanks for excellent customer service. One more reason why I like Ebates so much.
Очень плохой кэшбэк сервис. Сначала дали приветственный бонус $10, а потом сами же его и отняли. Техподдержка на связь не выходит. Одним словом - мошенники. НЕ РЕКОМЕНДУЮ.
Gain trust and grow your business with customer reviews.
Rakuten is the new Ebates! Rakuten is the premier Cash Back shopping site that pays you. Join today and start earning Cash Back at your favorite stores. How does it work? We pay members Cash Back when they shop at over 2,500 stores, plus find them the best deals and coupons. With over 12 million members and $1 billion in Cash Back paid out, Rakuten is the easiest and most rewarding way to shop. Become a member today and start shopping smarter. Follow us for the latest sales, member-exclusive offers and more.
Ebates is the pioneer and leader of online Cash Back Shopping. The company was founded in 1998 by two Deputy District Attorneys in Silicon Valley who used to prosecute online fraud & identity theft before starting Ebates (so you can be sure we are very into secure online transactions!). So go ahead, sign up and start shopping now. Joining Ebates is always free - you'll never pay us anything. And four times a year or more, we'll mail you a Big Fat Check, or transfer the money to your PayPal account if you'd prefer. We can even send the money to your favorite charity. All 100% free.
