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Rakuten has a rating of 2.7 stars from 2,124 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Rakuten most frequently mention credit card, referral bonus, and family member problems. Rakuten ranks 5th among Cash Back sites.
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Rakuten team are the best service I've come across in the US. We are refugees from Ukraine and we are very grateful to Rakuten for such joy as excellent service, impeccable work, patience, respect for the client and professionalism. I will be happy to buy everything only through the Rakuten service. This is a great savings and a great pleasure to know them! Thank you Susan!
They never pay what you actually earned. I have yet to have a single transaction pay what was advertised. Even after purchases have been verified they just delete the payout for no reason. 100% scam!
Ebates has never let me down. Customer service is quick to respond and courteous!
Date of experience: March 1, 2015
All of my experiences with eBates have been wonderful! Thank you so much!
Date of experience: March 2, 2015
Missed out on an opportunity, but Tiffany helped me anyway! Great service.
Date of experience: October 8, 2015
Thanks for the quick response and being so helpful!
Date of experience: October 17, 2015
Customer care person Alexis, was a great resolving the issue.
Date of experience: March 13, 2015
Wish they had higher percentages for people who are not buying high-end items.
Date of experience: May 23, 2016
Never received the item... stay away from this guys... absolutely garbage...
Date of experience: December 12, 2017
I gave Ebates five stars because of their excellent customer service.
Date of experience: January 15, 2016
Ebates replied to my inquiry almost immediately, and the representative was super helpful.
Date of experience: June 9, 2016
Representative helpful in account settings issues.
Date of experience: January 24, 2016
This is one of the best cash back site with excellent support.
Date of experience: June 22, 2016
Love Ebates. Easy to use, no gimmicks, exactly as described.
Date of experience: July 12, 2016
Rob from Ebates helped me get my cash back with no issues!
Date of experience: November 2, 2015
Love getting paid to shop, and the customer service@ #Ebates is awesome!
Date of experience: March 23, 2015
My experience with Ebates is honestly Great! I know that Debates care about their Customers!
Date of experience: February 18, 2016
My first month on the site I made almost $100.00!
Customer service is so nice and helpful.
Date of experience: February 18, 2016
Immediate help with my question. Great Customer Service!
Date of experience: November 14, 2015
Alexis was super fast replying back and helpful! Great experience.
Date of experience: April 23, 2015
I have ordered several items from this company and it was all well handled.
Date of experience: March 3, 2016
Customer service did an awesome job of getting back to me and immediately resolving my issue.
Date of experience: March 17, 2016
I'm loving eBates. It's easy to find great deals nearby and their customer service is Five Star!
Date of experience: April 9, 2015
Super quick response if you have a problem with the website.
Date of experience: March 22, 2016
Ordered product and received in perfect condition within a week.
Date of experience: September 11, 2015
Rakuten is the new Ebates! Rakuten is the premier Cash Back shopping site that pays you. Join today and start earning Cash Back at your favorite stores. How does it work? We pay members Cash Back when they shop at over 2,500 stores, plus find them the best deals and coupons. With over 12 million members and $1 billion in Cash Back paid out, Rakuten is the easiest and most rewarding way to shop. Become a member today and start shopping smarter. Follow us for the latest sales, member-exclusive offers and more.
Ebates is the pioneer and leader of online Cash Back Shopping. The company was founded in 1998 by two Deputy District Attorneys in Silicon Valley who used to prosecute online fraud & identity theft before starting Ebates (so you can be sure we are very into secure online transactions!). So go ahead, sign up and start shopping now. Joining Ebates is always free - you'll never pay us anything. And four times a year or more, we'll mail you a Big Fat Check, or transfer the money to your PayPal account if you'd prefer. We can even send the money to your favorite charity. All 100% free.
