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Rakuten has a rating of 3.2 stars from 698 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rakuten most frequently mention customer service, shop online and quick response. Rakuten ranks 4th among Cash Back sites.
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I get a percentage of all my purchases back and I add to it with my credit card from Rakuten. It adds up to spending money every month.
CookStore.ca
New testimonial was submitted
Testimonial data:
User Name: André La Boissonnière
User Email: *******@gmail.com
Store View: CookStore.ca
Message: I did receive with great pelasure then I bought an ESPRESSO Machine Delonghi super great to recommand to anyone because that is my second (cup) no... machine! Chao André Montréal
Easy links to websites and customer service contacts you within minutes from my experience. I also received the twenty five dollar bonus for recommending a friend
Schönen Kleidung und gute Materiale. Sehr günstiger Preis.
Ich bin sehr zufrieden und sehr glücklich über alles
Cash back for purchases, what could be better! Coupons and other offers for your choice if merchants! I highly recommend this site!
Client Services took care of my issue quick and professionally, from the initial call to the end result- Thank you!
I received an email from Rakuten advising me of a good deal at one of my favorite stores. I made a purchase and received a 6% rebate on this purchase which I made because of the notification from Rakuten.
It was so easy to purchase with Rakuten. Can't beat the perks. I am a new customer and have used it at restaurants and retail stores.
Ebates/Rakuten is great. Easy to use and not many issues with not getting paid. (It has happened but they have a good process to request your credit)
It's nice getting money back when shopping for things that you need and for those things you really don't need!
I love this concept. Shop, shop and shop some more and get percentages back. I feel valued as a customer.
I have been a member of Ebates for quite a long time and now a continuing member of Rakuten - love shopping and getting discounts - never get anything for free, but this is a nice incentive for continued shopping
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You should have stuck with the name "Ebates". It perfectly describes the website and what a consumer can expect. Rakuten is a meaningless word... don't even know how to say it...
Love using this site. Great getting check in the mail. Always check this site when shopping. Very happy with site.
I make money everytime i shop - very easy to navigate and love the app best place to start your shopping
Excellent and fast, it is a pleasure to see my cash back adding up monthly. Not only do I get sale prices at time of purchase I also get money back monthly in the purchase itself. This way I know I am not over paying for any products I buy. I like the fact that I can register my charge card and also now receive money back on in store purchases
They've improved their rebate speed. I used to have to wait and message them but now they come very quickly, even the ebates credit card ones come quickly now.
Answer: I believe all the bad reviews answers your question.
Answer: Hi Jenny, Ebates does not earn credit for phone orders. We do not advise any of our members to place orders over the phone. If this happened, please send me the message showing where we advised this so that I can try to resolve the matter for you. My direct address is facebookhelp@ebates.com
Answer: Hi Jenny, Ebates does not earn credit for phone orders. We do not advise any of our members to place orders over the phone. If this happened, please send me the message showing where we advised this so that I can try to resolve the matter for you. My direct address is facebookhelp@ebates.com
Answer: Hi Jenny, Ebates does not earn credit for phone orders. We do not advise any of our members to place orders over the phone. If this happened, please send me the message showing where we advised this so that I can try to resolve the matter for you. My direct address is facebookhelp@ebates.com
Answer: Hi Mike, This is a great idea. I'll make sure that our leadership team is aware of this suggestion and I'll see what we can do to make it happen in the future. We know that Ebates is the best Cash Back shopping service, but we appreciate your confirmation of this fact.
Answer: I can't answer about the owner ripping people off. All I know is I have ordered from Rakuten numerous times and have nothing but praise for them. I haven't read the bad reviews but I've gotten nothing but good products.
Answer: I can't tell you I would buy again. I had no help from rakuten when needed. They said they are not responsible for the sellers since they work as an online shopping center. I would suggest you buying at Amazon. I never had problems with them. Regards
Answer: I dont know there some wierred how come I just order some jewelry.com and I order two earring only and its just 30.00 dollars. But when I use debates the price went up to high.
Answer: If it for some reason doesn't show like it should, I contact ebates. I include a copy of the email with the information from the order placed. Normally I wait until the purchase has arrived. This gives ebates and the store to put the transaction in your account.
Rakuten is the new Ebates! Rakuten is the premier Cash Back shopping site that pays you. Join today and start earning Cash Back at your favorite stores. How does it work? We pay members Cash Back when they shop at over 2,500 stores, plus find them the best deals and coupons. With over 12 million members and $1 billion in Cash Back paid out, Rakuten is the easiest and most rewarding way to shop. Become a member today and start shopping smarter. Follow us for the latest sales, member-exclusive offers and more.