Like many others who have posted here, I bought a near $1,100 appliance through ebates.com. I've posted to "where's my Cash Back" claims and have yet to get a helpful response. The purchase was made 11/27/14 at Sears.com. The 1st response I received was that it should be resolved within 10 days. When I emailed again they said it could take 45 days! This isn't the 1st time I've had problems. I agree with other reviewers you have to be super vigilant and go thru hoops to get your cash back. I also suspect that they don't plan on giving me my cash back for this purchase because it would be a lot. They hope you will give up and forget about it. At best, the site has some horrible functionality problems. At worst, they are cynically trying to avoid paying out on orders they have received commission on.
I have been a loyal Ebates user since 1999 and have earned over $1,700 back in rebates. Not only does Ebates offer users cash back at sites, they also compile amazing coupons and offers. They are my starting point for any online shopping.
I questioned cash back on a purchase I made and the customer service team quickly investigated and credited my account. It was an extremely positive experience. Customer service seems to really be lacking these day but not with Ebates, they're on their game!
I've been an eBates member for years. The service is super easy to use. And when I've had a few occasions to contact them, their customer support has been timely (usually hearing back in a day or less), clear (specific responses) and accommodating.
It automatically identified the site was eligible for Rakuten and set up so that I would get credit on purchases. During checkout, it identified that there were several 'coupons' available which it auto-applied in order to find the best one. Very nice experience.
This site is really clever, they lure the customer by high rewards and referral program and after you genuinely sign up and purchase, they close account saying that you have violated our terms. When I asked the reason behind that they mention that i have duplicate accounts and the same person is managing other accounts. Now they are not providing visible proof that can prove it. By such way anyone can judge and write in email that you have violated terms.Is it professional? Is it customer centric?
Example: They are so idiot that referring friends and family is provided then someone from my family (member) purchases after referred by me so definitely, his/her address could be same of mine, which they found violation as in their record address is found same.Are you people dumb?
By reading positive review you will find useful and signed up but later on you will have real test of this site. Just avoid!
Ordered merchandise, one item for $68 with $5 shipping. Heard nothing for two weeks. Contacted sales, they said the reseller reported "will pull from inventory and ship tomorrow." Week went by, no product. Contacted reseller, they said that they were no longer affiliated with Rakuten.
Boils down to Rakuten taking my $73 for an order they knew could never be fulfilled. Requested an order cancellation and refund, all I hear are crickets.
Have been using Ebates for the past few years and its great! Great customer service. Very easy to use. Just log in, choose your store, and shop. Its that simple. Then 4 times a year you get a check. Might as well make money while you shop.
In the last few weeks I have had 2 reasons to contact Ebates CS by phone. Both girls I had the pleasure of speaking with, were very patient, considerate, professional and got my issues resolved. I am extremely satisfied, keep up the good work, Ebates, many thanks!
I just wanted to warn anyone who maybe consider to become a seller on Rakuten... DON'T!
Their customer service support system is extremely unsatisfactory. They do not have a contact tel number nor a chat and the only way to communicate with them is through email. Majority of the emails they reply the day after. So, everything you do is on hold until you get an answer from them!
I love how easy the website is to use. The categories help you find great stores & you earn a percentage off each purchase which is free cash. I am also extremely happy with their customer service via email that will respond within a day & correct any mistakes straight away. Excellent site, service and free money. Whats not to love? I use it every time I shop online.
So yeah, I love the concept as I buy nearly everything I need in life on line lol. But now whats this... no amazon? I'm lost, I buy almost everything there. And over the last month most transactions would not go through. With that said, I am going to try to make it work one more time, but I am sure I will not earn that much if amazon is out. We shall see.
Been using Ebates a couple years now and it works great. Have over $200 back in cash! Once in awhile there is a hiccup but when I contact customer service it always gets fixed right away. The only thing I would suggest is sometimes I buy something that would qualify but I forget to go into the Ebates portal first. I wish I could just provide proof of sale and still get the rebate.
When they have their tell a friend bonuses and I get an extra $100 it disappears right before my check goes out. I never get my referral money. I think I've made $12 in the last 2 years but with my unpaid bonuses it should have been over $200. Won't be using them anymore.
My Ebates dollars did not show up in my account. One email to customer service received a reply within minutes it seemed. Then I had another question in regards to the percentage offered on that shopping trip and that email was also answered almost immediately. I am so impressed with not having to wait 24-48 hours for answers. I am in awe of this exceptional service!
I had a problem with receiving cash back from one of the stores (Ebay). I emailed customer service regarding the issue. The issues was completely resolved in less than 20 minutes... not only did I get credited for immediate cash back, but also received hints on how to prevent this in the future. Thanks!
Today I received the best customer service from a gentleman named zach. He really went above and beyond to make sure that all of my questions were answered and that I was happy. Thank you so much zach!
Incredibly customer-friendly experience. Ebates' customer service representative was very pleasant, professional and accommodating. My issue was handled quickly and efficiently... I wish all customer care departments would use Ebates as model for dealing with consumer concerns. Great Job!
I've used Ebates whenever I can remember to check their site first before online shopping. No problems so far and I have received the sign up giftcard and at least 2 checks. One thing to remember is that they usually don't send you a check until you accrue a certain amount. No complaints for a free service!
I've used this app for over a year now. When things post automatically it's great. When they say 'pending' you know it'll be a problem. I've had multiple purchases not show up and I've even emailed five separate times over a month period about one order and have yet to receive a response. They simply don't care.
Overview
Rakuten has a rating of 3.3 stars from 2,124 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rakuten most frequently mention customer service, shop online and quick response. Rakuten ranks 3rd among Cash Back sites.
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