• Rakuten

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Rakuten

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Overview

Rakuten has a rating of 3.2 stars from 2,122 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rakuten most frequently mention customer service, shop online, and quick response. Rakuten ranks 4th among Cash Back sites.

  • Service
    185
  • Value
    148
  • Returns
    62
  • Quality
    118

This company does not typically respond to reviews

Positive reviews (last 12 months): 11.8%
Positive
2
Neutral
1
Negative
14
61
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How would you rate Rakuten?
Top Positive Review

“Amazing Rakuten! Thanks so much Susan!”

Tetiana K.
5/7/24

Rakuten team are the best service I've come across in the US. We are refugees from Ukraine and we are very grateful to Rakuten for such joy as excellent service, impeccable work, patience, respect for the client and professionalism. I will be happy to buy everything only through the Rakuten service. This is a great savings and a great pleasure to know them! Thank you Susan!

Top Critical Review

“Dishonest and unreliable”

J W.
5/21/24

They boast a 25% cashback if I buy something from Temu, which I did. I was sure the system activated this cashback just before purchase. However, they never sent me this cashback, despite my multiple attempts to claim it. First they tried to play stupid by simply repeating the info I already submitted a few times, then they didn't even bother to reply in the end. I will let both Temu and other customers know how dishonest and unreliable they are.

Reviews (2,122)

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Timeframe

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Reviews that mention popular keywords

customer service (796) customer care (55) shopping trip (51) customer support (36) response time (19) credit card (31) gift card (35)
Thumbnail of user mirellap1
1 review
0 helpful votes
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July 14th, 2019

Schönen Kleidung und gute Materiale. Sehr günstiger Preis.
Ich bin sehr zufrieden und sehr glücklich über alles

Thumbnail of user kimberlyk165
1 review
0 helpful votes
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July 31st, 2019
Verified purchase
Thumbnail of user yusufa13
5 reviews
3 helpful votes
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September 5th, 2015

KEren juga, di indo sudah mulai ada rakuten.

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From the business

Rakuten is the new Ebates! Rakuten is the premier Cash Back shopping site that pays you. Join today and start earning Cash Back at your favorite stores. How does it work? We pay members Cash Back when they shop at over 2,500 stores, plus find them the best deals and coupons. With over 12 million members and $1 billion in Cash Back paid out, Rakuten is the easiest and most rewarding way to shop. Become a member today and start shopping smarter. Follow us for the latest sales, member-exclusive offers and more.

Business History

Ebates is the pioneer and leader of online Cash Back Shopping. The company was founded in 1998 by two Deputy District Attorneys in Silicon Valley who used to prosecute online fraud & identity theft before starting Ebates (so you can be sure we are very into secure online transactions!). So go ahead, sign up and start shopping now. Joining Ebates is always free - you'll never pay us anything. And four times a year or more, we'll mail you a Big Fat Check, or transfer the money to your PayPal account if you'd prefer. We can even send the money to your favorite charity. All 100% free.

Company Representative

Thumbnail of user ebatess
Ebates S.
Typically does not respond to reviews

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