Rakuten

I don't do much spending, but for what I have done, Ebates is there. When my check was lost in the mail, they were on time and on target with sending my funds via my paypal account. Tonya walked me through the entire process. It is awesome!

I had bought a product through Ebates and had some issues with the refund process. It was actually my fault because I hadn't read the fine print, but there were some problems with the way it was advertised on the site. However, as soon as I brought this to Ebates attention, they made it right. They were able to give me the correct information for next time, but also gave my the refund even if they didn't have to. I will definitely be working with Ebates again-they have made my shopping so much easier and their customer service is exemplary. Every other company should be taking note of this! Would recommend to all shoppers!

I let one of my eBates checks expire. I emailed customer service and had a response within 12 hours. They asked for the check #, name and address. They voided old check, issued a new one and there was no hassle for me! WOW, so impressed with their quick response and resolution.

I had an issue with my account not adding up with my Google Chrome extension. I emailed customer support and they too care of the problem in a few days. Now, everything is up and running as it should be. This is the type of service you should get any and everywhere!

I Love Ebates.com! It is a great way to make extra money on something you were going to buy already. Their customer service is excellent and very quick with their response back to you if you should need one! I have used Ebates.com for many years and highly recommend them to everyone!

I've been using ebates for about 6 years. I've gotten cash back checks every time they send then. BUT I have literally dozens of shopping trips made via ebates where I purchased stuff but never got cash back. I used to contact them and full out the inquiriy form asking why and I would end up getting the money i was due. But who has the time to keep doing that when you shop online regularly? So now I just take the cash they give me and let the ones they don't go. They need to fix something- that's for sure. I will still use them and be grateful when I actually get the cash back promised.

At least, once a year Rakuten takes it upon itself to monitor our account and cancel its use if they don't understand a charge. This has happened 6 times. There have never been any illegal charges on the card, jus the whim of the monitor. As a result, we have lost sale items because they were sold out before we could reinstate the card. Usually it is for a large purchase item ($2,000. Shed, $1500 matress) which I guess they don't want to pay. We have repeatedly asked that they never cancel our card, we will just pay any charge that is not legit. They always promise they will put it in our file, but it still happened.

So you do get some % amount back, but often the rebate is for only certain items. Also the ads are misleading, suggesting you can receive hundreds of dollars, when in fact you would have to spend a vast amount to reach that level or buy a large item (assuming that large purchase was eligible). For me it turned out it wasn't worth it.

I have contacted Ebates 3 times by email since signing up, twice with questions and once with a problem with a link. Each time the response was within minutes. My questions were answered immediately and I was extremely pleased. The problem with the link was resolved in less than 24 hours and I also received follow up emails from the same person who responded to my original message. I am so happy with the cash back program from Ebates, the excellent customer service is icing on the cake!

SCAM ALERT: Ebates will advertise their promotions like crazy. Ebates will only keep up their end of the bargain if the individual spends hours and hours trying to find out why they never got what they should have. Those who never notice or spend the time get nothing. Ebates will only give you what you should get in the first place if you spend time. I encourage others to look up reports about this issue.

Wow, at first I was a skeptic when my mother first told me about earring money back for shopping online, but she showed me her first check and in 3 months of online shopping she earned over $200 dollars! She made me a believer! So what are you waiting for get EBATES and make some money, all you have to do is shop.

They don't pay welcome bonus as was promised at the time of registration. First of all, I received a confirmation the full check was sent out to me, but in a while received a check $30 less, now they ignore me and don't answer to my messages

A recent "tell a friend" link was accidentally not used. Not only did they respond to my query within 1 business day, the resolution granted my referral bonus. They could have easily said "no" but that's not the ebates way.

So thankful to have Brooklyn handle my complaint. She was very professional, knowledgeable and concerned about my issue! She definitely deserves a raise, bonus and promotion for her excellent customer service - which is very, very hard to find these days!

I bought a Samsung watch as a gift from Rakuten.com. It was billed as "new" but it had obviously been repackaged and there were spots on the box where tape had been pulled off tearing away the packaging surface. It arrived at the last minute and I didn't have time to return it and get another gift so I gave it anyway. I just hope the recipient didn't notice that it had been repackaged. I was real embarrassed. Isn't there a law that you cannot sell a returned or refurbished item as new?

One of my orders was not credited to my account - went to "help" and sent an inquiry. I immediately got a reply, with the tentative amount applied to my balance. The company I had ordered from is slow to respond with order confirmation. Very pleased with Ebates' quick response!

I recently contacted Ebates to update my personal information. Nicole was so timely with her responses and helped me get everything up to date and get some checks reissued. This was an excellent customer service experience, I was very impressed!

I had ordered some items from a site on e-bates e-mail and I didn't order it the way I should had... I contacted ebates customer service and told them what I had did. And they solved the problem within 30 minutes... they answered my e-mail right away and not only did they give me the money I had earned with my order... but also gave my friend 25.00 for asking me to sign up... I definately will be ordering more things off ebates... and earning money back

This is the best deal in the world! Why would anyone turn this down? Money back from your fave sites and you don't even ha e to file separate papers! Just unbelievably easy! I try. To shop only at stores that. Give me back money with ebates. And the other programs that have sprouted up? They are. Awful! You don't get cash back at all! With ebates you get money back! Not just some credit and junk like that! Cold hard cash! I don't shop at a store unless they. Also support ebates returns. G Josh I love this! And if you. Have a problem you can email them and they are so so cheerful!

Ebates is a wonderful company that follows through on all it's promises. If one of my cashback payments doesn't appear in my account, all I need to do is notify them, and it is promptly placed in my account while they investigate further with the merchant. I get my check right on time. I've told many friends about Ebates; everyone should join!

Don't even bother joining Rakuten. Its a complete waste of time. I made numerous purchases with them but most of the rebates I should have received don't even show up. Then when I send an email and ask "Where's my Rebate"? I get the same runaround about how to properly make the purchase. I have followed these every time but still don't see the rebates. They tell me I have to fill out a form and take even more time to see a little reward that Rakuten promises. For all these hassles of having the go to their website, then find the store you want to shop at, then click on another link and wait. Then most likely don't even see a reward. DON"T WASTE YOUR TIME. EBATES was much better.

Ebates is the best site of its kind. It is trustworthy - I have tried other sites and I don't always get the cash back. Ebates has great offers, and best of all - all you need to do is shop through their site and they take care of the rest. They automatically deposit money in my paypal account after I've earned enough. Thanks Ebates!

Great customer service. I ordered a laptop from Lenovo's website, but I must have visited groupon recently enough that my order was flagged as originating from it. I was initially irritated because I thought I missed out on the sweet 10% rebate from ebates. I messaged them a couple times to try to resolve it and when they couldn't fix it with Lenovo, they offered me a $100 bonus offer, which they really didn't have to do.