• Rakuten

Rakuten

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Overview

Rakuten has a rating of 2.7 stars from 2,123 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Rakuten most frequently mention credit card, referral bonus, and family member problems. Rakuten ranks 4th among Cash Back sites.

  • Service
    186
  • Value
    150
  • Returns
    63
  • Quality
    120

This company does not typically respond to reviews

Positive reviews (last 12 months): 12.5%
Positive
2
Neutral
1
Negative
13
61
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How would you rate Rakuten?
Top Positive Review

“Amazing Rakuten! Thanks so much Susan!”

Tetiana K.
5/7/24

Rakuten team are the best service I've come across in the US. We are refugees from Ukraine and we are very grateful to Rakuten for such joy as excellent service, impeccable work, patience, respect for the client and professionalism. I will be happy to buy everything only through the Rakuten service. This is a great savings and a great pleasure to know them! Thank you Susan!

Top Critical Review

“Dishonest and unreliable”

J W.
5/21/24

They boast a 25% cashback if I buy something from Temu, which I did. I was sure the system activated this cashback just before purchase. However, they never sent me this cashback, despite my multiple attempts to claim it. First they tried to play stupid by simply repeating the info I already submitted a few times, then they didn't even bother to reply in the end. I will let both Temu and other customers know how dishonest and unreliable they are.

Reviews (2,123)

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Reviews that mention popular keywords

customer service (796) customer care (55) shopping trip (51) customer support (36) response time (19) credit card (31) gift card (35)
Thumbnail of user danc1790
Washington
2 reviews
3 helpful votes
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February 23rd, 2024

Following this issue, Rakuten customer support promptly sent a response. I then received my cashback and will continue to recommend their site and services.

Service
Value
Shipping
Returns
Quality
Thumbnail of user sfs5
California
1 review
0 helpful votes
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April 3rd, 2019

A Loyal Customer since 2013. Ebates had always been professional. Every representative will always go beyond the call of duty to make it right. Ebates is a true service oriented company and I highly recommend everyone to use their services and start earning your cash back on almost everything you purchase online and expanding on purchases made in store.

Thumbnail of user df568
Canada
2 reviews
0 helpful votes
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August 15th, 2023
Verified purchase

I have the extension as well as often buying through Rakuten/Kobo. While I get some rewards others say"Up to" often meaning no rewards for your purchase, in particular Staples Copy & Print. Spent hundreds and never gotten a dime from them.

Really the rewards are not worth the hassle. Will be cancelling after the next cheque

Service
Quality
Thumbnail of user seyd
Jamaica
1 review
1 helpful vote
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December 19th, 2018

Simply the best.
If you have a problem to the Ebates team, that's no problem, it will be solved thoroughly & efficiently. Their communication is World Class.
Deal & Promo info is just a sight for sore eyes when the pop up or when I received an email.
Special thanks to Ms. Kathleen, keep up the great work..

Thumbnail of user marianneo7
Texas
1 review
0 helpful votes
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September 1st, 2018

Ebates will pay you for shopping any of the several participating stores in the Ebates network. This is real! You need this, unless you don't need money...
Ebates is so easy to use, the money is real. The customer care is exceptional. I had an issue yesterday, from the initial contact with Ebates to ask the question to the resolution that resulted in my Ebates earnings increasing was at most 4-5 Hours! Yes, I said HOURS not Days! The representative (Tim) was courteous, clear and concise. I've never had an online company resolve anything in less than 24/48 hours - until Ebates. Plus, the stores in their network are stores we all actually shop at, all the time! Put it on his way, sign-up at Ebates today... You have everything to gain and money to lose if you don't.
* I am giving this review freely on my own volition, I am not being paid or compensated in any way. Ebates is just so great I am obligated to spread the word. You'll feel the same as me once you start earning REAL money.

Thumbnail of user briant42
Kentucky
5 reviews
16 helpful votes
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May 26th, 2015

I've used Ebates for several years now and have received $296 cash-back. Ebates is a solid organization all around. The business-model fits perfectly because it benefits both the site and the consumer simultaneously. Their referral promotions are more than generous. They cash-back site options are the most extensive of any of these types of services. Customer service is top-notch.

As a poor, deal-hunting student, Ebates is an awesome service. The percent-back may not seem like much (usually 2-5%), but given the fact that this stacks with any coupon code you may find, it's free money that actually adds up quickly. Browser extensions make activating cash-back super easy, and I've never once failed to receive the cash back in a timely manner. Incorporate into your online shopping routine to save a few dollars here or there for very little hassle. Highly recommended.

Tip for consumers:
Awesome service. Incorporate into your online shopping routine to save a few dollars here or there for very little hassle.

Service
Value
Quality
Thumbnail of user chrism176
Colorado
1 review
0 helpful votes
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April 29th, 2015
Verified purchase

I've been a member of Ebates for a few years now and I must say I was skeptical at first, but after giving them a try and seeing just how many online stores they have agreements with is very impressive. If I have ever come across a problem, their customer service department works quickly to get the issue resolved. Two thumbs way up from me

Service
Value
Thumbnail of user danr58
New York
2 reviews
0 helpful votes
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November 30th, 2015
Verified purchase

WHEW! It's said that one 'atta-boy" is worth ten "aw-
Shucks"... so here's an ATTA-BOY from me (or PC...'atta-
Person.')... Quite impressive to see a purchase that I just made
This evening already credited by you... You keep renewing my
Faith that some of these merchandising mechanisms truly do
Work the way they should. Many thanks! Cheers,

Thumbnail of user darlenep7
New York
2 reviews
0 helpful votes
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May 28th, 2015
Verified purchase

Im not going to say ive not had any issues on here, but when i do, they handle it right away. You know there is a person on the other end of that email.

I really love ebates, its free money in my pocket!

Service
Value
Shipping
Returns
Quality
Thumbnail of user lindas258
Georgia
1 review
0 helpful votes
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March 23rd, 2016
Verified purchase

I was having trouble with getting my cash back offer from an online purchase and they fixed it right away and also gave me info on fixing the internet shopping problems. Thanks Ebates for your efficient customer service!

Thumbnail of user briannahw
New York
1 review
0 helpful votes
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May 12th, 2016
Verified purchase

Because of my latest experience I will forever be a loyal customer and shopper with ebates! Absolutely BEYOND expectations and helped me in every way they could. Very fast responses- excellent reps. Thank you guys!

Thumbnail of user amandad41
Virginia
1 review
0 helpful votes
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October 13th, 2015
Verified purchase

I must compare Ebates.com with another cash-back site, SavingStar.com. Ebates is fast, responsive, and on-point when responding to customer concerns. Ebates rewards customers for purchases incredibly fast. The competitor offers poor customer service, has admitted to being six weeks behind in replying, and worst of all, does not honor its own cash-back incentives. Bottom line? No comparison. Ebates wins out every time!

Thumbnail of user lindam268
Florida
5 reviews
6 helpful votes
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March 12th, 2017

I have been using Ebates for a few years now. It is so easy to receive cash back for shopping. They have an excellent customer service department that usually responds immediately or within a reasonable amount of time. I would recommend this to anyone who not only shops on line, but also in stores!

Thumbnail of user steveh12
Arizona
5 reviews
56 helpful votes
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January 1st, 2011

buy.com is one of my favorites. Have been buying from them for about three years. There prices are usually very competitive, web site is easy to use, but their customer service stinks. When you place your order make sure your shipping address is correct. Have received all orders in good condition and exactly what I ordered.

Thumbnail of user wandab64
Nebraska
2 reviews
0 helpful votes
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May 14th, 2018

I really love the Ebates app. They have never once let me down or getting money back on my purchases. There customer service is excellent in answering e-mails of questions or concerns in a very quick time frame. Thank you Ebates

Thumbnail of user wendyd144
Arizona
1 review
0 helpful votes
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June 9th, 2019
Verified purchase

Easy to use, works with a multitude of first class merchants and like all the ads say, you essentially get paid to shop.

I would appreciate a long-time user bonus rather than one for recruiting new users -- just saying.

Thumbnail of user luisr127
New Jersey
4 reviews
8 helpful votes
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May 1st, 2019

One of the best incentives for shopping online. A simple click or two gets you paid! I've received over $100.00 dollars... and counting.
Their customer service is awesome!
Thank you Ebates/Victoria V.

Thumbnail of user coreyp52
Florida
1 review
0 helpful votes
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April 24th, 2019
Verified purchase

When looking for the best products with valid coupon without any hassle, its hands down the best Site to shop on and with. Plus Cash back bonus. Rakuten is Phenomenal simple as that, it will please you in one way shape or form.

Thumbnail of user kathym42
New York
1 review
1 helpful vote
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September 6th, 2014
Verified purchase

There was, a discrepancy with my cash back total. I sent an email. They replied within 10 minutes, & had the problem fixed almost immediately... this is what I call exceptional customer service! Kudos, to you!

Thumbnail of user melaniew4
Georgia
1 review
0 helpful votes
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April 7th, 2015
Verified purchase

This is amazing - Brilliant idea! Sad I didn't come up with the idea myself, thankful I can make several hundred dollars back a quarter by just doing what I do best... online shopping.

Quick email customer support response as well. It's like there's actually humans on the other end! ;)

Thumbnail of user myrnan3
Virginia
1 review
0 helpful votes
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March 22nd, 2015
Verified purchase

Fantastic, SPEEDY experience with customer service today re a missing check... they were super helpful and quick on replies and fixing the issue. It's so refreshing to have such a smooth fix! Many thanks!

Thumbnail of user miker124
Ohio
1 review
0 helpful votes
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March 13th, 2015
Verified purchase

The customer service team was able to resolve my issue of missing transaction/points very quickly and gave me the credits I was due even though they were waiting for a merchant response on it. Great job!

Thumbnail of user ninas29
Missouri
4 reviews
4 helpful votes
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April 24th, 2019
Verified purchase

I've made one successful referral so far, and multiple qualifying purchases. Money from Rakuten shows up in my Paypal account with regularity. I only wish more merchants would get onboard with in-store purchases.

Thumbnail of user jjl2
California
1 review
1 helpful vote
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September 6th, 2014
Verified purchase

5 stars- ebates has the best customer service team! Very helpful, replies quickly, professional, kind & resolves matters immediately. It's been a great experience to shop online thru ebates. Thank you very much!

Thumbnail of user veronicah4
New Jersey
1 review
0 helpful votes
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March 4th, 2015
Verified purchase

Though they don't have a phone line you can call, the customer service was prompt, helpful, and generous. This site is already great in terms of its concept, but having a great support staff shows how well the company is run and that they care about their users. I highly recommend using this sight and recommending it to all who ever do any kind of online shopping.

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From the business

Rakuten is the new Ebates! Rakuten is the premier Cash Back shopping site that pays you. Join today and start earning Cash Back at your favorite stores. How does it work? We pay members Cash Back when they shop at over 2,500 stores, plus find them the best deals and coupons. With over 12 million members and $1 billion in Cash Back paid out, Rakuten is the easiest and most rewarding way to shop. Become a member today and start shopping smarter. Follow us for the latest sales, member-exclusive offers and more.

Business History

Ebates is the pioneer and leader of online Cash Back Shopping. The company was founded in 1998 by two Deputy District Attorneys in Silicon Valley who used to prosecute online fraud & identity theft before starting Ebates (so you can be sure we are very into secure online transactions!). So go ahead, sign up and start shopping now. Joining Ebates is always free - you'll never pay us anything. And four times a year or more, we'll mail you a Big Fat Check, or transfer the money to your PayPal account if you'd prefer. We can even send the money to your favorite charity. All 100% free.

Company Representative

Thumbnail of user ebatess
Ebates S.
Typically does not respond to reviews

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