Rakuten

Ebates is one of my top-choice shopping sites. Cash back credit has always been accurate and come fast I haven't experienced any problem with Ebates. One of Ebates' biggest attraction for me is that from time to time they have "double cash back" promotions on some of the stores that I frequently shop at, such as Kohls.com, Kmart.com, and Sears.com, during which time the cash back rates usually beat competitors'. Cash back (in the form of check) accrues fast and threshold for cashing out is generously low (only $5.00 if I'm not mistaken). And the coolest thing about Ebates that you don't even have to remember to request a cash-out with them. Once the balance in your account reaches the minimum, they will send you a check automatically and you don't have to do a thing! From my only interaction with customer service that recently occurred via email, I can say that their staff is prompt to respond, courteous and helpful. Overall, very satisfied with Ebates. Way to go!

Every time I've had an issue with a purchase showing up for a rebate I would email customer service and they respond within 24 hours and then update my account accordingly once I confirm my purchase. No runaround, no hassle! Love ebates, love their customer service, they could teach other companies a thing or two.

Ebates closed my account for no apparent reason and did not send me a check of almost 5 thousand dollars. I buy a lot and I earned a lot. I tried to contact them but nobody can answer where is my money. It fells very unfair. They already received cash back from all stores I shopped and they have to send me a check. It looks like Ebates wants to steal my money. Don't trust them.

I started using Ebates years ago, and they have always been one of my favorite sites ever. They make getting cashback on everything you buy super super easy. They even have a website extensions in it help you to never forget to use them.

The reason that I have stayed with them all this time, though, is because their customer service is top notch. Anytime I have had an issue, no matter how big or small, they have solved it within a matter of hours.

To date, I think I have gotten back close to $500 with little to no effort on my part. I adore Ebates.

Not only is it good to receive a little bit of cash back for something I was going to purchase anyway, but it is great to know that Ebates' excellent customer service team is only a click away. They are always helpful, courteous, and quick to reply to questions. Thank you for the Ebates button!

I absolutely love shopping online and how awesome is it to get money back just by shopping through eBates. I love this site. Such amazing customer service and all of the associates are friendly and fast at answering any questions I have. I had a few purchases that didn't capture but reached out to an associate who quickly compensated me for the mistake. I couldn't ask for an easier way to shop online.

Wrong product showed up. Was told NICELY that it was not their problem, contact seller. I do not have time for this. Should have used Amazon. 2 dollars more, best return policy. I will NEVER use Ratuten ever again.

I ordered a cover for my macbook and it came in within 3 days. It also came with a screen protector and keyboard thing. But both things were poor quality so I threw it out. My friend recommended this site to me because the cover only cost $10 plus free shipping. They have a different sale every day. I didn't really have any problems, so I gave three stars. They do email you once or twice a day for promotions. But you can just unsubscribe.

An oversight on my part of not changing my mailing address with Ebates resulted in my not receiving several of my Big Fat Checks. I sent an inquiry and within hours, Kathleen has investigated and started the process to get a replacement check sent out to me. I could not have asked for a quicker response and better customer service. Thanks Ebates!

I got a referral from a friend, and later referred Rakuten to another friend. For some reason the referral and sign-up bonuses didn't show up for any of us. Diane, a member service rep, provided outstanding assistance in resolving the issues, showing ultimate professionalism and kindness. We are all very impressed with the quality of member service from Rakuten, exemplified by Diane, and very confident in our future interactions with rakuten.com. Thank you, Diane!

Ebates would be a 5 star all around if only you didn't have to always chase them for your money! I shop online on a regular basis I constantly have to ask "where's my cash back" You would think they would have an updated system that would enable them to follow up on outstanding cash for their customers! I just went back 3 months in my history to find almost $25 is owed me who knows what other $$ i missed in the past, its funny how it's slowly appearing in my account once I requested it which makes me wonder if Ebates is trying to pull the wool over some consumers eyes to keep the $$. My point is I shouldn't have to chase them, if I didn't inquire I probably would never get any of my money! On the other hand customer service is quick!

I've never had any issues with receiving Cash Back on my account. Some stores are very quick to add the Cash Back right away, which is great! Overall, I've had nothing but a great experience using Rakuten

Prompt email response when I emailed in a question about a recent order. Emailed back and forth quickly and within a few days it was completely resolved. Best online customer service I have had from any company!

The customer service representative who responded to my email (Nicole) was very helpful, and provided a thorough and clear answer/explanation to my questions. I also appreciate that she got back to me so quickly.

Thanks so much!

Upon signing up for Ebates I expected a $10 kohls gift card after making my first purchase, as it turns out the promotion expired before I acted on it. BUT after contacting customer care they graciously explained the issue and as courtesy will be sending me a $10 kohl a gift card anyway! I have earned at least $15 additionally through my purchases that I was planning to make anyway. So far I'm loving Ebates!

Ebates is the best! If you're going to shop online anyways there is no reason why you shouldn't shop through Ebates. They always send me updates about my recent purchases and the money I've earned. I get extra bonuses for referring people and when you sign up you get a gift card. Customer service is always helpful as well with any questions I have. Definitely join Ebates!

After finding that a couple of orders I placed online did not go through my Ebates account I contacted Ebates customer service. With only one or two questions by email the customer service department was able to find the problem and solve it to my satisfaction. They certainly did not have to go the extra mile to help me but I'm glad they did!

I'm fairly new to ebates and have had several questions. Every time I sent an inquiry to customer service, I was answered later that day with a resolution. Everyone has been so friendly and patient with me. I love this opportunity to keep a little cash in my pocket as I shop and being with Ebates has been a fun, rewarding experience so far.

Though it was totally my own doing, by not reading what was part of the deal... ebates still gave me cash back on an item that wasn't covered. They were courteous and quick to respond when I asked where my cash back was.

I always use ebates when rebate is available. Have contacted customer service a couple times and always was treated like a valuable consumer. Highly recommend ebates and send referrals to all my friends.

Excellent service. Basically free money. Their app and browser add-ons are great -- tells you when you are eligible for cash back with a purchase. The customer service is excellent too. Would totally recommend.

I realized I had never cashed one of my Ebates checks (and they expire after 90 days), so I emailed customer support asking if it might be possible to get a replacement check. I received an email back the next day asking for my address so that a replacement check could be sent. I haven't yet received it, but I will be thrilled when I do!

I shop on online often and am grateful that a good friend of mine told me about Ebates, the service is awesome and getting money back for your purchase is amazing. I ran into a problem and emailed EBATES and immediately i revived a response and rectified the situation. This was beyond anything I experienced in the past with any customer service. I am telling everyone about this outstanding company.