Rakuten

A Rakuten agent recently went above and beyond normal duties to help me with a problem that I caused myself. My mistake could have cost me a lot of money. The matter was taken care of quickly, and my rebate check will be much bigger than I thought. Thank you, Rakuten, for your great customer service.

I hate ebates. I have tried over 10 times in the last year to click thru their website when shopping. Every time that I do, it records that I visited but does not list the amount spent on the order... therefore no cash back! They have been a nightmare to deal with. Also, before anyone says it didn't qualify... yes these did! I done with them. I thought I would give. Them one last shot and they failed again! Ebates sucks! So not use!

I have nothing but good things to say. The site is so easy to use and you even get reminders to enable your cash back. I've had times when either an order didn't register for whatever reason (or just not rite away) and even when I just forgot to click my "ebates button" during a check out and customer service was awesome about making sure i received my cash back amount. The response time is super fast and the representatives are always friendly. I tell everyone about ebates and I will continue to do so.

Since e-bates got bought out by Rakuten, the payment has stopped. I had a definite$1400(August)&$700(September) and a $7500+ potential growth, but they froze my account, eventually terminating it without sending any payment I had acquired.
Rakuten does not have phone number confirmation, so anyone can get the $10 by creating a new email address many times. This is wrong.
I contacted customer services, they did not check my account and who are referred. But they terminated my account one-sidedly. It is clear that Rakuten is committing a fraud by using users especially if you have high amount cash back.

Ebates is the best place to start for every shopping experience. A cash-back percentage on every purchase, plus exclusive coupon offers for each site visited--will save you even more. It's just smart shopping at every turn. Plus, the Ebates customer service team is stellar -- offering prompt and very friendly responses to any question a customer might have following an online-shopping trip. Don't shop online without starting with Ebates!

I have had an excellent experience ever since I've joined Ebates. Every shopping trip has been great! The few times that my account did not reflect cash back that I had earned, the customer service team was friendly, fast, and helpful. Nothing but good things to say about Ebates and their team.

Placed an order with Rakuten on 3/10/16 expected delivery by 3/18/16 since I spent the money to expedite my order. I e-mailed them with no response. Found out the reason it never shipped but no one got in touch with me about the problem which could have been fixed immediately. I called and they were not concerned at all, didn't even try to help. I will never deal with Rakuten again.

Ebates is such an easy way to "make" money. I've received two payouts since I first joined a few months ago. Granted, I don't shop online a great deal, but still there's nothing better than making a little money on the money you spend.

I was pleasantly suprised when I received an email from ebates within 5 minutes regarding my question. Rachel was more than professional, answered all my questions and was a delight to work with. She should be commended. Thank you for such a great company!

Kendrick, EBates customer agent, was helpful. I've included his name in this review because we all had disappointing service with various companies that do not live up to promises. Kendrick either had stocks in Ebates or is an honest hardworking soul. A rare find in this greedy world.

I emailed customer care for the very first time on 08/31/2014. I had evidently set up two accounts on two different emails and was unsure as to how to proceed. The agents I dealt with(John U and Marlene) were extremely professional and very helpful. They got my issue corrected in four days! In most cases with other sites, I'm lucky if I get the first response in four days. Imagine--a web site that has great customer care and pays me for shopping. What a concept. People--including me--appreciate being treated with respect and as a valued customer. You certainly do that.

I've been a member of Ebates for two years and in that time I've saved hundreds of dollars just by shopping through the site. If I ever have a problem, which is rare, customer service has always been very prompt and helpful. I highly recommend this site to anyone who shops online! Why not get money back when shopping? I love Ebates!

I purchased a mirror on Rakuten and they promised it would ship in 7 days. It has been weeks and there is no mirror and no notification of shipment. When I try to find out where my order is, I receive a robot email telling me they are not responsible for it! They were quite eager to take my money but they took the money and never delivered the product.

Buyer beware! This internet site appears to be a scam and a rip off. Read the reviews online before you make a purchase. Learn from my $$$ mistake!

I sent an email last night around 6pm pst to inform that I had not yet received my check in the mail (sent a few weeks prior.) Rachel responded to me within 2 hours and resolved the matter the next day! I am so impressed with Ebates service!

I recently realized that I had let my most recent check from Ebates expire before cashing. I emailed in and got the response that yes they could reissue it and oh by the way you didn't cash one from last year either-want us to reissue it too? Not many companies would be honest and make you aware of something you didn't even bring up, but I applaud them for going the extra mile! Love Ebates even more now!

Great Experience. I love getting money back from my purchases. There is a great selection of stores/sites. I also like that when I am on a shopping site, your icon pops up and reminds me to go through Rakuten.

I love this site, especially since i can get cash back shopping in stores as well as online. So far no problems. Always get an email that tells me how much i've earned right after i've made a purchase.

If you use the click through cash back this works well. What I would not recommend is their auto tracker (or whatever it is called) as it slows down your computer and doesn't track half the things you buy.

I just recently became active with EBATES and so far am extremely pleased. I can see the deal or cash back offer before I even begin shopping and the cash back accumulates pretty quickly. I had an question recently, and emailed for support. I was so impressed with the quick response I received. They really do care about the members and handle everything to help you have a good experience. I will never shop online again without checking EBATES first. Thanks for this great program.

Ebates is trying to get more people by offering $25 for each friend.
I have referred three friends but now Ebates is refusing to send me a check.
Send them multiple emails. Did not get a response for two weeks. Finally got a response saying that they refuse to issue a check.
This is complete waist of time.
Use your credit card offers like Discover, which is more reliable than Ebates.
I would recommend to stay away from Ebates. There are much better ways to save money.

I started Ebates during online Christmas shopping and could not believe how easy it was to earn money. I then noticed last week that it could be used on Amazon. I am an Amazon Prime member so this was thrilling to me.
I am not the most internet savvy person and had some user error issues while using Ebates with my Amazon Prime account. Ebates customer service helped me resolve these issues immediately. I could not believe how fast they responded and helped me figure out what I was doing wrong. On one of my Amazon orders, it did not qualify but they gave me credit as a courtesy which was super nice. I love Ebates! I highly recommend them if you love saving money!

I absolutely LOVE this company! They are true to their word with their cash back promo's; and if on the off chance there is a problem to be solved, they act on it almost immediately! I have never had such a good response from any customer service member ANYWHERE! I also love that they give you cash back for shopping at places where you would normally shop anyway, without jumping through hoops! I have referred friends and will continue to do so, this is a "too good to be true" that is just plain too good and absolutely true! I will be with them for life!

I love Ebates! I've been a member since 1/2013 & have gotten back over $300 shopping with Ebates. Free cash for buying things I needed anyway! They don't care if you're paying full price or an item's on Clearance... They'll still give you cash back... It's like a discount on top of a discount... AWESOME!