My company has always used Commission Factory (Junction) and Rakuten. I always found Rakuten was harder to use and lacked some of the features CF has. Also it seems like affiliates are on all channels so there really isn't a need for two.
I decided to terminate my contract with Rakuten, which had been signed nearly 10 years prior. They said I would have to pay the fees for 7 months as the contract automatically renews every year, this seems unfair and just gave me a very bad impression of them.
The only thing better than the fantastic savings and practically endless vendor list is their Customer Service. Professional, respectful and results driven. Many companies need to take a page from their book! Joelle - you are a genuine pleasure to deal with!
Not using ebates.ca yet? Really? REALLY? Give your head a shake, then get yourself registered already.
While learning my way around Ebates, the people in Customer Care have been most helpful. In addition, they are so professional and courteous that I don't feel like my questions are an imposition. Thank you for everything!
Allison went far beyond all expectations assisting me with my problem, and she did it with the utmost kindness and expedience. I have only been an Ebates customer for about a year, and the company has been on target from day one. After considering both my short term affiliation, I expected a kind apology in a few days, and nothing more.
This could not be further from what took place.
Within what seemed like seconds, the company responded, and maybe with some luck, Allison took the situation and ran with it. She is an asset to any organization and it seems Ebates knows how to hire the best and brightest, because I cannot remember such quality service.
All I can say now is WOW!
Peter
I've been using ebates now for over 5 years & it's been such a simple, easy and safe way to earn cash back on purchases that I would purchase anyway. There are tons of stores and they offer online and in-store cash back. Plus, if I ever have an issue, their US based customer service team is super quick to respond in a helpful and friendly manner. Try ebates and you'll see for yourself just how easy it is!
I'm the type of impatient person that will immediately send an email if I don't see cash back. 005 seconds after I make an order. Rakuten customer service always responds quickly and solves any issues I may have, making sure I receive cash back from my purchases. These guys know what they're doing, for sure. I recommend them to everyone!
Very easy to use ana their rebate rate is much higher than others, Additionally their customer service is very responsible and really helpful.
Redeem option is either physical check on mail or PayPal which will fit most peoples preference.
Just give a shot, You will love it.
I can't tell you how long it has been since a company offered quick, friendly, and accurate answers regarding account questions. I am very impressed with their customer care department. I am glad I joined Ebates. Keep up the great job :)
I had a problem... wrote a short note, received answer back within 10 minutes. Problem solved... didn't have to listen to music, press 1 listen to "we value you but we are busy please hang on for the next available service rep." If lucky and your not disconnected after 15 minutes you MIGHT get help.
Ebates has been a fantastic find! I've only recently heard about it, and now that I know about it - I'm already racking up my savings! I love this because 1. It's incredibly easy, especially because I can just link it up to my PayPal account 2. I'm getting things I would already purchase anyway, so it just saves me money 3. The times they have increased cash back offers, savings have been great and lastly, any interaction that I've had with someone from Ebates has been informative and efficiently helpful, whether via email or even when inquiring within the site. I look forward to using Ebates services as well as getting friends to join.
Ebates customer service is awesome. They have responded to inquiries within hours if not sooner and go out of their way to answer questions or resolve any issues.
It is a pleasure doing business with ebates.
Shop on line, get cash back. Sounds too good to be true, but it's that easy. Huge list of major stores that participate, so it's not inconvenient. And their customer service is amazing. Super fast response to questions and they make the customer a priority! Use Ebates! You won't be sorry!
When I first discovered Ebates, I was skeptical, however they soon proved to be invaluable and I highly recommend them to anyone who shops online. Their customer service is top notch, fast and friendly. My Ebates checks every quarter are great, money back on stuff I would purchase anyway, who could ask for anything more!
Rakuten has followed through on all payments, doesn't miss an opportunity to engage with a partner website, and has done a tremendous job. I do not make a lot of money back, but in this day and age - every little bit helps.
Such a great app! Not only an app that give you cash back for your purchase, their customer service is the best! I had a problem about an order through ebates but they were gladly to help me and resolve my problem. I will be shopping from ebates forever! Love it!
A site that will pay you to spend the money you were going to spend anyway?! Aside from being a little jealous that I didn't come up with this concept myself, I have no complaints at all. It's really fun to get paid to shop and I find they are consummate professionals when it comes to all the Accounting work that I'm sure they have to do. Their referral program is great and it's cool that they have fluctuating cash back rates depending on seasons and holidays. They also offer in-store cash back which has been a real game-changer for me. Nothing but good things to say about this company and my experiences with them!
So my work computer (everyday laptop) had AdBlock installed by our IT department - thus blocking my ebates purchase. But the people at customer service were so helpful and gave me my money back even though I didn't have a registered shopping trip! So helpful and very quick to reply as well!
Not only have all my shopping trips been accurately logged but when I had a large shopping trip missing, customer service was quick to respond and even emailed me a week later to say "we haven't forgotten about you, we are waiting to hear back from the company." Who does that? And they got me my money. Unexpectedly above and beyond responsive service.
I really love using ebates and I often go there before shopping anywhere else. They somewhat recently added in store cash back which makes this even more amazing. Don't be mislead though, it's not "getting paid to shop" it's just basically giving you some money back off of what you spent. That's really my only "complaint" (it's not really a complaint it's just wording but I hope you know what I mean).
The website itself feels very crowded but it is very easy to navigate. I've recommended ebates to almost everyone.
I reached out because I noticed I didn't receive my last big fat check. Susan was great because she also reviewed my account and found other expired checks. She worked quickly to resolve and communicate.
As a Head of People/HR who normally hires people in similar roles, this is the type of experience that leads to happy, loyal customers.
Overview
Rakuten has a rating of 3.3 stars from 2,124 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rakuten most frequently mention customer service, shop online and quick response. Rakuten ranks 3rd among Cash Back sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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