Rakuten

When I placed an order on line and used the Ebates code I must have typed the wrong code because the site would not accept it. I e-mailed Ebates and Danielle from customer service got right back to me and settled the problem. She was fast, efficient and knew exactly what she had to do in order to help me.
In todays world that commitment is hard to find. Thank you very much!

I rarely, if ever, have any problems with Ebates.com, but on the two occasions that I've written; one regarding a missing credit and the other regarding the Refer-A-Friend program, the response has been incredibly swift and positive. Customer Service took care of my missing credit immediately, and explained the procedure for the Refer-A-Friend program when I had the first opportunity to participate in the program. Ebates.com is one of the best sites on the Internet today. I have personally received over $1,000 in rebates since joining the site and think everyone should use them!

Ebates offers "free money" for simply ordering items online. I had a problem where 3 transactions were not recorded and I didn't get the ebates credit. I emailed them with the problems and they answered my email within minutes. They credited my account within half an hour. Great customer service!

I love ebates! You also get discounts and codes and they let you know when your getting a % back... if it 1% to 10% it is always good in your pocket then having nothing...
And now you can have them deposit right into your paypal account... love this option too

I am always impressed by Ebates and I have never had an issue in getting my cash back. If there is ever any question about a rebate that I did not receive, I contact customer care and they have always taken very good care of me. Their representatives are very professional and helpful.

I had a previous review on this site which I rated at "Cool", but that's mainly for the prices and shipping etc. This is on their customer service which I think could be much much better especially with how big they are.
I wanted to purchase something that had "Free Shipping" but when I was checking out I saw I was being charged for shipping. I contacted them 3 times and they finally called me and asked me about the issue. I told them and they agreed with me that I should be receiving Free Shipping but they don't know how to get around it. They will have a "specialist" take a look and get back to me in 24-48 hours and told me do not purchase the item until I get a call back from them. Well their 48 hours was up last week on Thursday and still nothing from them.

Great site, products and prices. Crappy customer service.

Theresa was my Ebates rep and was exceptionally helpful, caring and professional. She took the time to be thorough in answering all my questions. A great company is only as good as the employees who represent them. This kind of great customer service is what keeps customers happy & keeps them coming back.

Excellent customer service. Very helpful and you get money quick. So easy when you shop online. Start at ebates. Click your store and shop. No forms to fill out. Sit back and watch your money grow. I love te specialized care I get from real people at their help desk. Best site ever!

I didn't know that the big name is really short in purpose.
Rakuten surveys as also known as Rakuten Insight surveys really cheat people mentioning big points, but only used to give one point all the time after completion of surveys. That means when one would reach the redemption of point qualification, nobody knows. One should applause Rakuten for continuously sending surveys with big points mentioned that anyone would love to have but all fake.
It's better to get rid of such surveys rather wasting time here.

The customer service is amazing. I had an expired check and within a day, I received a response from Ebates saying they would issue me a new one, gave me the exact date it would be issued, and also reminded me of my other checks expiration date as that was coming up! Tiffany was the gal who helped me and she was so nice and fast at responding!

Noticed that I had not received my check from 2/15, so emailed Customer Service. Less than an hour later, received a response from Ebates Rep. Tiffany, who asked to confirm my email address. Almost immediately after I gave this information, got the response that the funds would be placed in my Paypal account, as requested. This is the fastest customer service I have received from any company, ever.

I noticed after shopping almost every day at an online store that advertises Ebates cash back, I was not getting any notice of cash back to my account from that particular store. I contacted Ebates about the matter thinking nothing would come of it. Well, customer service agent Alexis reassured me they would look into it and explained the process very simply. In minutes I was receiving emails from Ebates saying the store had not sent them notice of my purchases but not wanting me to wait Ebates was adding my cash back to my account immediately... can you believe that? I am so impressed with their services. Now I shop confidently knowing they have my back and I am saving a ton of money too. Love you Ebates!

I had some problems regarding my cash back check. Alexis, the customer service rep responded right away & promised to look into into.
The next day the problem was solved & was even proactive in helping with a past issue.
Really great service!

I was having an issue with understanding my cash back and sign up gift card. So I sent an email to customer service at Ebates. To my surprise within minutes I had a reply. After a few emails back and forth, they helped resolve and helped me to understand how everything worked. Thanks Nicole, you were/are amazing! Perfect!

Very user friendly website. Deals are great and customer service is top notch. I've used (tried) other cash back sites and they were nothing but a hassle. Ebates is easy. Click the cash back icon, shop and your money goes straight to your account. Great lists on website showing your shopping trips, cash back amounts. Everything you need.

I'm not very computer savvy and I don't know how to do a lot of things so when I was placing an order with Amazon I forgot to go through Ebates.com first and afterward I thought I'd missed out on my rebate but when I contacted the customer service department they were very helpful and kind. When a person is disabled they appreciate any little savings they can get, so I a big thanks to the helpful customer service staff at Ebates.com!

I have ordered from Rakuten many, many times over the past years. They offer great sales prices with free shipping and the orders usually arrive within 2-3 days. I have only had to contact customer service once and they took care of my problem immediately. I will continue shopping with them as long as they continue offering such great deals and quality products.

I purchased a computer through one of their stores and should have received an 8% rebate. Ebates has denied it stating that I used some other coupon code, coupon or reward link in addition to Ebates. That is flat out wrong. I have never had any problem with ebates until this large rebate. I am done being a customer. It is a scam.

Zero customer service. No e-mail or interface with them, although they send you a lot of e-mails, mainly after the fact. I went to the french site, ordered a book. They charged my card. Then 2 days later, they said we're sorry, the seller cancelled. They said but you haven't been charged! But I had been. I am dealing with that, and the fact that they are overseas with ZERO customer service contacts. Crap. Hate the layout, hate the experience, now have a problem on my hands. Before ordering this round, they had also pulled this before, processing the order, then it was unavailable; only this time my card was debited.
Not emotional, but I think I can honestly say stay away. Shop elsewhere.

I have nothing but good things to say about ebates. This is the only cash back site I use. It is simple and to the point. They have great deals and I appreciate how often they update deals or give bonus cash back. If there is ever an instance where my activity doesn't load or is incorrect, they fix it ASAP. All interactions with customer service have been excellent. I will continue to use Ebates as well as share it with my friends and family!

I made a purchase through Ebates.com that I did not see listed in my account. I completed the online form to request an inquiry and I received a response within 2 days. I provided some additional information and the customer service representative immediately responded again and credited my account with the purchase although they had not yet heard from the retailer regarding my order. The representative was timely, addressed my concerns and solved the problem without my having to jump through hoops. Excellent customer service!

I had forgotten I had received, not 1 but 2 big fat checks. By the time I found the first one it had expired and I lost the second one. I contacted customer service at 6pm on a Thursday night and 20 min later I had an email from an actual person (in addition to the automatic reply) saying they were working on it. By the next morning my issue was resolved. This is another reason why I will always use ebates and recommend them to everyone I know! Thank you!

After using Ebates several times with no problems, I recently had a rather large transaction that the online store did not give me credit for. Upon contacting Ebates directly, they quickly resolved the issue and credited the full amount to my Ebates account. What a great company, and what a great way to save money!