Rakuten has a rating of 2.7 stars from 2,123 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Rakuten most frequently mention credit card, referral bonus, and family member problems. Rakuten ranks 4th among Cash Back sites.
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Rakuten team are the best service I've come across in the US. We are refugees from Ukraine and we are very grateful to Rakuten for such joy as excellent service, impeccable work, patience, respect for the client and professionalism. I will be happy to buy everything only through the Rakuten service. This is a great savings and a great pleasure to know them! Thank you Susan!
They boast a 25% cashback if I buy something from Temu, which I did. I was sure the system activated this cashback just before purchase. However, they never sent me this cashback, despite my multiple attempts to claim it. First they tried to play stupid by simply repeating the info I already submitted a few times, then they didn't even bother to reply in the end. I will let both Temu and other customers know how dishonest and unreliable they are.
Ebates always responds quickly to your inquiries, whether they be about "Where's My Cash Back?" (which I recently had a question about) or any other issue you may have about Ebates. The Ebates people are always courteous and take the time to completely explain their response to you. Couldn't ask for a better bunch of customer service representatives.
I started using Ebates last November in 2012. I switch from Big Crumbs. Every seemed great and the "Big Fat Check" was being issue with no problems. Now I have being waiting for the check since November. Several email to the customer service and getting nothing from them. They are only dragging their feet and asking me to wait 30 days after the check was issue. It has pass the 30 days I emailed them and still not even getting any response. It may be time to return to BigCrums
I'm new to Ebates and had to contact customer service regarding a purchase that didn't show up towards my Ebates Cashback. The response time was very fast, professional and resolved quickly. Thanks Kathleen you were great! I'm glad I joined Ebates.
I always go to Rakuten when online shopping. I had an issue with some missing rebate money and it was handled swiftly and 100% satisfied. I will never shop online without checking Rakuten first.
Thank you
Every time I click on a shopping link, it's recorded. That's ok but when I know I didn't purchase on that particular trip, I wish I could delete it from my history, or at the very least mark the visits I know I shopped.
And the pending travel credit(s)... no way to delete those that I ultimately canceled or make a note as to what/where (car, hotel, etc). They stay on my pending cash back, mixed with stays that I AM expecting credit for. Very confusing!
Every time I click on a shopping link, it's recorded. That's ok but when I know I didn't purchase on that particular trip, I wish I could delete it from my history, or at the very least mark the visits I know I shopped.
And the pending travel credit(s)... no way to delete those that I ultimately canceled or make a note as to what/where (car, hotel, etc). They stay on my pending cash back, mixed with stays that I AM expecting credit for. Very confusing!
Alexis in customer care is amazing. I emailed regarding some friends I gave the Ebates info to and I got an immediate reply that she connected them to me for the referral credit. I absolutely love their customer care and all the discounts they post. Plus you get paid for buying things you would buy anyway. Love Ebates!
I had not received the money in my account from a purchase I made. I contacted customer service and after communicating with them they did resolve this matter for me to my satisfaction. They were very eager to help and kept me informed on the progress. They replied very quickly to my emails. Ebates customer service employees should be acknowledged for what a good job they do to keep the customer happy.
Ebates - not only have they saved me a bunch of money over the years that I've been a member, both with cash back and coupons, but their customer service is outstanding! I've never had a bad experience with them. Most recently, Keisha kicked butt in taken care of my many requests for cash back that the stores did not inform them of. I greatly appreciate Ebates, and recommend them to everyone I can!
Not sure why there are negative comments for Buy.com. I have been long time customer and have always been very satisfied.
Latest experience - Placed order for Samsung UN60D8000@ $2599 (cheapest price on the day anywhere) on Thursday evening. Immediate email notification on confirming the order. Friday credit card charged and shipment made. Prompt notification. Saturday TV at the local sort facility. Scheduled delivery for TV. Delivery happened on time I requested, in the house, in first floor at the place I wanted by a very courteous delivery man.
Though I paid for normal shipment, overall experience seemed to be expedited.
Just loved the shopping for a high end item at Buy.com
I am yet to open the box and check the product - so far - EXCELLENT
Kudos to Ebates for great customer service! Emailed thinking I had not received a rebate check I was expecting. Received a reply within a few hours that my problem was being investigated. Within a day, received an update that the check had in fact been deposited into one of my accounts. Found out my husband had opened the mail and deposited it. Incredibly fast response to my query by Ebates.
There are lots of people who don't trust such com[panies which offer cash back for your purchases, and truthfully, I also was the same kind of person, who don't trust such companies. However, recently my friend told me that he managed to save good sums of money monthly due to such services. I have decided to explore the information about this in the internet and accidentally met this company. I started to think that it would be a great experience, I didn't lose anything as well as I have an opportunity to get part of money back. Basically, I now work with this service and it's a great experience.
They sent me the wrong chair, Have not replied to any messages I have sent them as well. I have tried posting a few 5 times already every two weeks and nothing ever gets posted. I bought one of these chairs before loved it and thats why I bought another one. They sent me something different and I hate it. I will not buy from them again period.
Tip for consumers:
Dont they wont contact you back to try and fix the problem.
Any time I have an issue with the store not reporting to ebates, the customer service team takes care of it no problem. I used a site discount code which I didn't know voided out my ebate but the customer service rep Kathleen manually added it and just let me know in the future to watch out for that. This is the best website I have ever found.
Had a Cash Back transaction that did not register with Ebates and so made and enquiry with customer service who then proceeded to look into my case. Sure enough they were able so solve the issue and get me my Cash Back amount in my account.
Thanks Ebates
Fantastic customer service team! Prompt resolution and great communication. Thank you Ebates, well done! I will tell anyone who will listen of my experience. My entire family uses Ebates, and the attention to customers and communication are exactly the reason why. Thank you again for all your help!
I joined Rakuten recently. During my sign-on process a duplicated account was mistakenly created. As a result I was denied my Welcome Bonus. Rakuten's Member Services did not ignore my request for a review. It spent the time and effort to research and verify my statement. My issue was resolved and I received my Welcome Bonus. This shows me Rakuten truly values its members.
I don't understand why ebates remove my referral bonus when i ask my family members to sign up. They sent me a email back saying i self referral myself under my name when i have one account. I am very disappointed and im taking my business else where
Tip for consumers:
referrals; don't bother it is a scam to making money off you
Ebates is the best thing since the internet. Just click, shop, and save. No gimmicks, no ads, no spam, nothing but great customer service and savings. When I contact customer service for anything, they respond in a quick and professional manner, even when I made a mistake. Seriously, everyone should be using Ebates.
Buy.com is the worst. They are trained at giving the runaround, and keep repeating the same statement over and over to you when you call with a problem. They will take your money for fast shipping and send it at the cheaper, slower rate and pocket the difference.
Unethical company, horrible customer service.
For my last two purchase through Ebates, I was suppose to receive two cheques which I never did! Finally I found out cheques were sent but the reason I never got them was that I forgot to update my address after I moved. So today when I brought this issue up to Stephanie's attention, it was taking care of right away! Cheques were resent:-) I was amazed how hassle free, fast, professionally this matter was handled. Thank you Stephanie and thank you Ebates.
I've been a happy Ebates member for over 10 years. I always click though Ebates when making purchases online and have an earned a significant amount of cashback. On the very few rare instances I've had to contact customer service, they have been extremely quick, professional, and helpful. I really like Ebates and am thrilled with the cash back and great customer service I've always received. 5 stars all around!
Tip for consumers:
Make sure to check out the Ebates browser extensions/add ons. I use Google Chrome and the browser extension is AMAZING! Now I never worry about forgetting to click through Ebates, so I always earn cashback.
Every time you shop you should use Ebates. The cash back is wonderful. The company is awesome. They automatically send the checks four times a year and they do it on time all the time. Customer service is wonderful. They answer your Inquiries almost immediately and they have solved every issue for me right away. I never shop online without going thru Ebates first. I do most of my shopping online & it is mostly because of ebates. Between the cash back that you get and the coupon codes they give you that save you even more money, It can't be beat
When I have a question or need something resolved quickly, I am able to do so through email. As long as I'm able to provide Ebates with information on my order, they can pretty much solve any issue or answer any question. I'm very impressed!
I made a purchase through rakuten and I didn't get my cash back. It's so annoying to jump through hoops by using this crummy, unintuitive platform only to never receive my cash back. We can't combine rakuten with other promos--why bother using this service for saving money if it won't guarantee the best price?
Tip for consumers:
I suggest not wasting your time signing up
Products used:
Electronics
Rakuten is the new Ebates! Rakuten is the premier Cash Back shopping site that pays you. Join today and start earning Cash Back at your favorite stores. How does it work? We pay members Cash Back when they shop at over 2,500 stores, plus find them the best deals and coupons. With over 12 million members and $1 billion in Cash Back paid out, Rakuten is the easiest and most rewarding way to shop. Become a member today and start shopping smarter. Follow us for the latest sales, member-exclusive offers and more.
Ebates is the pioneer and leader of online Cash Back Shopping. The company was founded in 1998 by two Deputy District Attorneys in Silicon Valley who used to prosecute online fraud & identity theft before starting Ebates (so you can be sure we are very into secure online transactions!). So go ahead, sign up and start shopping now. Joining Ebates is always free - you'll never pay us anything. And four times a year or more, we'll mail you a Big Fat Check, or transfer the money to your PayPal account if you'd prefer. We can even send the money to your favorite charity. All 100% free.