Rakuten

I purchased a refurbished laptop from this seller and had a number of issues. First, it arrived late. It also did not work properly and was actually somewhat dirty when I received it. I spoke with their customer service (after I had installed anti-virus) and was told how to repair the unit. I then found, after providing them with the number from the back of the unit, that it had not actually been "completely" refurbished. I had to return it to them (at my cost) to get a refund, which turned out to be $20 short of the full amount, even though I was promised in writing to get a full refund due to their issues. When I attempted to contact them (email is all they accept) I received no response. They suck!

This is an excellent company. Not only do they pay you to shop they are by you in every way especially if you have questions, problems, etc. Their Customer Service Dept answers your questions right away. I'm very happy with my experience with Ebates & will recommend them to everyone I lnow. Thank you Ebates & a special thanks to Kathleen in Customer Service!

Every year, tens of thousands of African elephants are killed each year for their ivory. Vast quantities of both elephant ivory are sold on online marketplace sites in Japan, the largest of which is Rakuten.com.

Google and Amazon have removed ivory products, however, the largest online marketplace, Rakuten.com, profits from the cruelty by selling ivory on its site, which it hopes to expand its brand in the U.S. and U. K. A recent survey showed over 28,000 ivory items for sale on its site.

Ever delete an email and then think "ugh, why did I delete that? What was the fine print again?" Fear not - just email customer service and before you can say flapjack they will get back to you with all the details of the deal that you were looking for and answer all the mysteries of the universe... okay, not the universe, but answered my silly question about how to find things within my account. Thanks Nicole, and thanks ebates for having great customer service :)

I'm sorry I don't have time to really write a review. Suffice it to say that my issue was minor & Danielle treated it like the most important issue on her desk. I guarantee it wasn't. All I really needed was answers to a couple of questions & actually got that and cash back that I wasn't even asking for!

Absolutely top notch customer service. Whenever I shop, it will be through Ebates!

I have probably just experienced the best customer service ever, to include both online and in-store shopping. After encountering a couple minor issues with the refer-a-friend bonus program and cash back credit after shopping, I emailed customer service to report the issue. No joke, within 5 minutes I received a response and within 10 minutes, the issues were resolved. I am so grateful and so impressed with eBates on every level possible. Thank you!

I have a list of rebates I should have received, but didn't. It's a good idea and incentives on places you already shop. Disappointed on having to email each rebate I didn't receive, when the company already has the information and can look it up by account.

My overall experience with Ebates has been excellent. The rebates are credited in a timely manner, and any issues are promptly resolved. I have had two instances in the past year that required customer service, and both times the issue was resolved. Nicole, my most recent customer service representative, was most helpful.

I've been using Ebates for long times and have had missing cash issue for a few time. However, every time I ask, I can always get my issue solved professionally and quickly! Fantastic customer service!

I can tell a fake review from a real one. Most Real reviews you can tell because most people make mistakes and spelling and spacing in their reviews. None of these reviews have any mistakes they are perfectly edited reviews which makes me leery. I won't do anything with a company that does edited reviews and they're so perfect you can tell by looking at them. They have somebody spending a lot of time editing s*** that they didn't want people to see because they didn't want the real thing to come out about their company so this is why they edit all these reviews or put them in just just to say that they're 'five star'. They do this all on purpose to F with your head and make you think that irs such a great company to work for when in reallity, its nothing but a scam and a waste of time. I would never do anything with Ebates just because of reading these fake effing reviews! You have ti be smart!

I opened an Ebate account, made one purchase >$25, referred a family member (of course with the same family name). In my Ebate account, it showed that I earned 1500 points for 1st purchase and 2500 for referral. By the time Ebates promised to transfer the points to my linked account, it didn't. Contacted Ebates. Ebates consistently said the referral is my self because the referral used the same billing address! How ridiculous! We live in one house!

Stay away from Ebates. They will remove your awarded points/cash at its own wish. Compared to Dosh, Ebates is trash.

After cashing out my first twenty-bucks all I'm receiving now is a penny. Surveys are either full/closed and say finished or if you're lucky to complete one it'll say allow up to 8wks for credit after enough responses have been reached. These surveys are shared by others and are not exclusive to just one so that's why they are full. Here's a penny for one star.

I've received $100 cash back so far for buying things I would normally buy online. I once purchased from Sephora instead of Nordstrom because I got cash back buying the same thing for the same price with Sephora! On top of the great product, they have excellent customer service. Very fast and very helpful.

I have been using this website for about a year or so. If I want to make a purchase online, I look for the item's best price at any website, and then check out whether Ebates has a deal with that vendor. If so, then I open a shopping session of that vendor through Ebates, make my purchase, close the website, and then close the Ebates website and within a day I will get an email from Ebates telling me how much cash I will get back. It is great! And, by the way, Ebates has thousands of vendors working with them, so more than likely, the website you want to purchase from will be listed. Yay!

Very cool as you get paid for shopping. I have been a longtime customer and find Rakuten (formerly Ebates) to be fun, reputable and easy easy to use. You can get a check rebate, gift card or card for store. Always great! Karen S

I was having difficulties entering my address into my account so the rebate check could be sent. I sent an email to Customer Care and assumed I either wouldn't hear back or would be provided with the directions I already had from the website. Instead, I heard back almost immediately from Rob who was polite and friendly and fixed my problem himself in a jiffy. Awesome service! Thanks so much!

I've been using Ebates for over 10 years and couldn't be happier! They make it easy to get cash back on my purchases, and their customer service is friendly and responsive if there's ever a problem getting credit for a purchase. I will happily keep using Ebates and hope they stick around for a long time to come.

I encountered an issue with my EBATES account and contacted them for help. A representative responded promptly and resolved my issue right away. I appreciate such great customer service. I highly recommend this company for people to join.

I am continuously amazed by the incredible customer service from Rakuten. I've been a happy Rakuten user for years, since back when it was Ebates. I just recently had an issue with cashback not appearing in my account, and the support team was quick to respond and helped remedy the situation. I am a happy, lifelong customer and can't recommend Rakuten highly enough!

I've been a member of Rakuten for years (well it was ebates for many years). It is easy to use and if you don't receive your cash back for a purchase, a quick contact of customer service gets it quickly resolved. I have it added to my browser so I'm notified if I'm shopping at a Rakuten store.

I do a good amount of shopping on Amazon and didn't realize until after I placed an order that only certain big ticket items count. I don't do that and other online ordering I do is not part of your site, so service is of no use to me.

Alexis, My customer care representative was very helpful and even offered to send me more info on using ebates in the future. She was a very polite and personable representative who made my experience very pleasant. I would highly recommend Alexis!

On any occasion that I've had questions or concerns about my ebates cash back or general questions about my account, I've found their customer service people to be wonderful. The email replies are always quick and I like that you can reply specifically to the person who sent you the information. Ebates is a great site and now with the ebates button, it is super-easy to deal with all the online purchaes you might make that would qualify.