Rakuten

Why do the star ratings not go into the negatives. Worst, most infuriating online experience ever! Initially ordered on the 3rd of September. 3 days later, I had still not received a conformation email of any sort. So I went back on their site. Turns out my order is on hold. I spend hours on hold waiting to talk to completely unhelpful costumer support reps, OK never mind, I'm not even wasting anymore time on this company. It seems like it is run by a roomful of monkeys, so expect service as such,
Thanks,

Recently I made a purchass and went through Ebates.com. After a couple of days it didn't show up in my Ebates account so I contacted their customer care. That very day I received a reply to my inquiry and, by the next day, the issue was resolved. My customer care rep was SO helpful and polite and thorough. I am SO pleased with my service. Thank you Ebates. Not only is the refund money nice, but in all ways you have the customer's best interest at heart.

I recently purchased my first Ukulele from Rakuten, and as always, I searched for best deal online. I never shopped from this place before, but I didn't think it would be this bad!

They advertised for Ukulele, case, tuner, beginner's book. And all I received was the Ukulele and the case. Of course, I paid few more bucks for this package, or I would have gotten just the Ukulele with the case.

So I called the customer service, and they didn't even bother to take my information and said ok we will ship you the rest of the product. So I asked, how do you know where to send the goods? And the rep keeps saying, I know it from the phone number you called from. So I trusted the guy, and a month later, nothing!

False advertising and lying straight to customers... ridiculous..

I try to start each online shopping trip by going through Ebates. In a recent last minute effort to use a Kohl's promotional discount, I neglected to enter through their site. After completing my transaction on Kohls.com I realized what I had done, I immediately emailed Ebates to ask if their was anything that could be done. They researched my transaction and, as a courtesy, awarded me the Ebates cash I would have earned. I was truly WOWed. I cannot say enough about their follow through and the timeliness and quality of their customer service communications. I am most definitely a loyal fan for life and will tell anyone who will listen! Thanks Ebates and thank you Tiffany!

I have been a member since 2001 and have averaged about $100 a year in rebates that are paid out 4 times a year in the form of "Big Fat Checks" (my choice), have your rebates transfered into a Paypal account or donate to your favorite charity if you wish.
Free to register, free to use. All 100% free, no upfront money, nothing.
I never shop the 'net without going through Ebates first!
You even make a small referral fee if someone joins... AND if you join you get a bonus also! So with that disclaimer in mind drop me a note at
*******@hotpop.com and I will send you sign up referral to get you started. You will be glad you did... I was.
Oh, last but not least, they have been featured on CNN, CBS MSNBC, etc.

Last time I bought $184 on GNC online. I entered this website from Ebates, which will give me 5% cash back. After one week, I didn't receive the cash back. So I just send an email to Ebates. The customer care officer of Ebates is so kind that even they have not receive the final confimation from GNC, they still add the cash back to my account after I provide the purchase information and order number. It relief my worry about this cash back. This experience is really nice when using Ebates.

I made 3 big purchases off a certain site that was listed as 2% and 4% on Double Mondays. Anyway after sending them over 3 different wheres my money cases, 2 different times, ebates tells me that they aren't able to give me anything because they didn't receive any commission. They also recently took the store off their site. Has anyone ever had this happen to them? They gave me a $20 gift as a "valued customer" but need to make another purchase off ebates to get it. I should've gotten over $150+ in cash back but ended up with $20 over almost 2 months later.

I forgot to go through Ebates when I place an order at Ulta. I could have kicked myself when I realized what I had done! I contacted Ebates Customer Service and explained what happened. I asked if I could still get the credit. I figured the worst was that they would say no. They responded, almost immediately, and gave me the credit as a one time courtesy. That's what I call great Customer Service!

I spent the $25+ after downloading this app. I received an email saying that my $10 sign up bonus was offered however it's not showing on the app. I emailed customer service and they said send a copy of receipt. They don't care about my issue. They already know how much I spent at which store because it was in my email. If they already have my info and it says my bonus is offered why do they need a receipt. They should want that early on not when I dispute something. I'm uninstalling. Not worth the hassle.

Ebates (Ebates)
Feb 16,17:38

Dear Helen,

Thank you for your email. Our records indicate that you did not click through Ebates to place this order, but as a one time courtesy, we have updated your account to reflect this purchase.

In the future, please be sure that you are clicking through Ebates prior to placing your order. As outlined on our website, our merchants only pay us when a purchase is made by first clicking through Ebates. This is what enables us to pass the Cash Back on to you.

I must have had two Home Depot pages open.

Thankfully Ebates realized we are human and sent this prompt response that was much appreciated!

In a world were customer service is a luxurey we are not always afforded. This was completed in < 24 hours.

WAY TO GO EBATES!

Sincerely,
Helen P.

Ebates has been good overall.

However, Motel 6 stays are not getting paid out. The stays are recorded, however, several months later still no Ebates cash back.

Last year my Motel 6 stays took longer than most purchases and travel to pay out, however, this year there is an ongoing problem and it is not being addressed.

They need to review their agreement with Motel 6, and enforse the agreed contact and make the payouts.

I've wanted to buy a pair of Rothy's shoes for a while now, and discovered that they are a partner on the Rakuten.com site, so I ended up getting the shoes and earning cash back from Rakuten in the process! It was super easy and I feel like I got a fantastic deal!

My daughter introduced me to Ebates and not being to computer savvy, I was a little hesitant to try it. But when I tried it, I found it easy, even for a 78 year old person, to navigate through the site. The customer service is wonderful and so helpful. All you have to do id click on the Ebate logo and wait for the money to come in. Thank you Ebates.

I did not receive a big fat check that had been sent out almost a month ago so I contacted customer service. They told me i had to wait 30 days before they could issue a replacement check. I was in contact with Alexis and she was amazing. She replied to me so fast and was extremely helpful. Great customer service.

Bought a computer from Rakuten which was sold by Cameco. After 2 months hard drive failed and they would not replace even though under warranty. Also took for ever for them to send computer after I placed the order. I had to threaten cancelling order before they would send it.
I have contacted Rakuten and Cameco and neither one are of any help. Avoid and order from Amazon. They have great customer service.

It's a one-man operation which I gave more than a few chances to get it right you have to hunt that one person down best for him to make up an excuse or tell you you have to go to the actual manufacturer he does not honor the warranty that you purchase I wouldn't recommend to an enemy however if you still feel compelled please please be careful when shopping on this site and don't try to buy an expensive item because when it doesn't work out which none of his 3rd class refurbished does will be pissed

I'm new to Rakuten and got encouraged to try it for the $10 welcome bonus. Happy to find my favorite stores on there to receive cashback from when I shop for basic items. If you're not using Rakuten, you're mi$$ing out.

That's what you are doing if you aren't using Ebates!

It's free, it's easy, and it's AWESOME! With just the click of one additional button, you could be earning cash back like I do! The money I earn from Ebates goes into my vacation fund to take my grandchildren to Disneyland! It adds up quickly!

I am going out of my way to make this review today because the customer service that I received yesterday was amazing. I asked to consolidate two accounts that I had accidently created and within 24hrs the issue was fixed and all my cash back was in one place and the other account deleted. So helpful! Thank you!

I contacted customer service by email with a request to re-issue a voided check and got a response almost instantly. Within a few minutes (after verification) I was notified that my check would be re-issued soon. Awesome customer service!

Rakuten is one of my favorite apps to use to earn money! I've been a member since 2016 and I've enjoyed it ever since! I love that I can earn online and now in store! I get cash back from my favorite stores. It's a true way to earn money on things you are already buying! Thank you Rakuten, I love you!

I was having trouble with an order I placed. I was getting so frustrated... I SHOULD have contacted Ebates Customer care... I had the BEST experience ever. I had my question answered in minutes! I can not express how pleased I am... I am SO happy with Ebates customer care I can't even put into words... thanks so very much! T M

I reached out to customer service and they were very helpful and courteous. I will certainly be more than happy to use their site from here on out and know that they are reliable should I have a problem.