Rakuten

I have been trying for DAYS now to get help loging in to my account. I'm not sure what happened, but I tried logging in with my normal information but it kept giving me an error. I found it strange and I'm sure that I'm using the correct info. I can still see what my cash back total is, but of course when I click on it for more info it asks me to log in.

I decided to use the forgot password option just in case I am in fact entering something in wrong and it sent me a link to reset it. When I copy and paste the link in the browser as instructed it takes me to a page where I'm instructed to enter a new password. I enter it in, but when I go to click the submit button nothing happens. The password doesn't save. I have no idea what is going on and have tried to message for help. No one is giving me an answer about what is wrong.

Im so so disappointed with rakuten. I had bonus and they removed it for no reason. I referred three people and never got my bonus. I contacted them to help me resolve this issue. No one got back to me. Im rlly shocked of their customer service. Me and ll the people i referred will delete the app and never use it.

Use Ebates and retailmenot.com before shopping. You will be amazed with the cash back and instant savings. I have saved over $150 in a pretty short time and I did not have to shop when I did not want to. They credited me when I was not given the ebate in a timely manner.

I set up an account through a referral and made a purchase, but once I tried to log back in I couldn't. I emailed Ebates and after a few emails back and forth the issue was dealt with to my satisfaction.

I was in process of creating an order to be place with Macy's. Before I sent the order I remembered that Rakuten offered cash back when I purchase from Macy's. I stopped, I went into my Rakuten account and re-created the order so I'd get the cash back benefit. Much to my surprise the cost through Rakuten was more! The cost was higher than it was directly through Macy's. The price difference was just about what my "cash back reward" was going to pay me for shopping Macy's through Rakuten. I felt very much taken advantage of and have since unsubscribed. Buyer beware.

I hadn't rcv'd my cash back on a shoes.com order after a couple of days so I emailed them. They replied within a few MINUTES and just credited me. It turns out shoes.com hadn't credited ebates so it's not even their fault. I really thought it would take several back-and-forths. I'm trying to get money from them after all. I was so floored by their amazing customer service.

The Costumer Service is really helpful and kind! Seems like i forgot to hit the ebates extension so i didn't receive my cashback. However i contacted them and they responded almost immediately and reimbursed me right away. Kudos to you guys for having the most amazing costumer service!

I recently lost my ebates check and was so upset because I look forward every quarter to getting my cash back. I emailed customer service and Allishia was quick to look into it, respond back, and get me a new check sent. Thank you Ebates.

I signed up for eBates, and later shopped at Amazon.com. I waited for my cash back and nothing came. I investigated and found that my free gift card for signing up had expired - which, I was unaware that it expired, but couldn't find out why I got no cash back for my purchase. So I emailed Ebates and said I had not received cash back and didn't think I would be using Ebates anymore and I asked how to close my account. To me, it doesn't work - they don't send money! They emailed back and said they were transferring my question to someone else. The next day I get an email saying they had closed my account and would be sure to not email me again. No explanation as to why I never got cash back and no offer to reissue the gift card in order to keep me as a customer. No effort at all to keep me, and I shop a great deal online.

I discovered a check from Ebates that I had not deposited, and that had become staledated. This was entirely my fault, and I emailed them with questions as to what I had to do do to get it replaced. They responded immediately, I had to do nothing because I had already given them the information about the check, and it was replaced much faster than I would ever have dreamed. First class organization.

I had inquired about a check and not only was I responded to quickly and courteously, I was also reminded of some other checks I had not received. All around, a great experience and one of the many reasons I tell everybody about Ebates.

This simple easy way to get your cashback on purchases you are already buying online is a no brainier. I mean you are already going to the website to buy anyway, why not just go to ebates.com first and get yourself some cashback. Not to mention the customer service is first to none. They are quick to respond and handle your question appropriately. This is a HIGHLY recommended site for all!

Called customer service, they should change their name to "I don't give a damn about customers". I had a problem with my order - the item I received was not what I ordered. I called customer service, they gave me the run around saying that they were not the seller and I have to call the seller. The seller said to call Ratuken. I asked to speak to a supervisor in America, still very frustrating. Never ever going to shop here again.

After I made a purchase at Macy's, the Ebates cash back credit wasn't showing on my account. I e-mailed the customer service team and they let me know that sometimes particular stores are slower than others to provide Ebates the sale so that they can give the cash back credit. Within a very short time and two messages from the Ebates customer service team, the credit showed up.

Not only is the program just AWESOME, so is the customer service! I highly recommend Ebates to everyone.

Thank you Ebates!

Trouble logging in with PayPal was my problem. I turned it over to Ebates Customer Service and couldn't be more pleased with their immediate response and their success in solving my problem. What a pleasure to do business with Ebates!

I ordered a set of printer cartridges for an HP Printer from Toner MarketPlac. Somehow when they did not work and I wanted to return them the return ended up being handled by Rakuten. Despite the 100% guaranty of getting a free return label within 45 days with no questions asked, I was told I had to submit all sorts of photos of the cartridges, the printer, etc. I had already repacked the cartridges and was not going to do that. I returned them at my own cost. I was then refunded $4.95 less than the cost of the cartridges due to Rakuten's taking off that money for their points, which I had never signed up for, did not use and did not benefit from.

I missed the 30 minute response time and couldn't log into my new account. The customer service rep Nicole rectified the problem immediately and I was up and going shopping in no time. Bottom line: Immediate response time from customer service and immediate gratification for the customer! Thanks Nicole!:-)

For some reason I've had an issues with Marriott not giving the cash back for ebates. I had several recent and large purchases with them, and the cash back was not posting. I provided ebates with all the information... and waited several months. Ebates made good on their promise and paid me all the cashback per my purchases. I trust that they do all they can to give cash back to their customers when purchases are made.

I love Ebates. I never thought I'd get a percentage back when I purchased a product. To me that was impossible. But thanks to Ebates it worked. Now when I shop online I make sure I go to Ebates first to see what is available. I also like that by going to Ebates you can get a listing of the the promotional offers. Thanks Ebates_ you make my shopping something I look forward to doing.

I am totally sold on Ebates not being an on line shopper I was a litte leary about trying this but a friend recommended it so I did. I am totally sold on this site, I had issues they responded back to me very quickly. All in all a great way to shop..

The Customer Services goes above and beyond, every time, to ensure the Customer/Consumer is happy. For example, I had issues with my Chrome Extension button that led to two missed Cash Back opportunities. In one day I had three inquiries: two about the missed cash back, one about the extension. Within 12 hours, all there were issues were resolved. Thank you to Charles N, Tabitha T, and Mark D for your great Customer Service!

I have just received the best cutomer service I have ever received! I had an issue so I sent a message on Sunday morning figuring I would get a jump on the monday rush. Well... I received a response, on a Sunday, just a few hours after my message. Problem solved and all communications completed by Monday afternoon. This morning I received a follow-up email and a thank you for being such a loyal customer.
Who does this anymore? Rakuten... that's who.
Oh... got $100 cash back on my new cell phone by the way. NICE!
Thank you Rakuten!

I used to love ebates and used it all the time. The stores I shopped with frequently were no longer on Ebates and then others decreased their cash back or put other restrictions in place which was making it a lot harder to earn cash back. I also find shopping through their app SUPER glitchy, there are a few stores where I just cant checkout but if I log in through the ebates website it works. Weird. For me, due to some stores dropping off of ebates and others decreasing their cash back incentive it isnt as wonderful as it used to be.