Rakuten

Not happy I keep having issues with stores confirming my orders and cash back not getting added to my account within the time frame it says. I'm tired of reaching out to Rakuten bc of that. Also don't like some of Rakutens agents being unfriendly or not helpful. I also have expected a few checks to be larger than they they are. Feel like there is some kind of mistake happening to where I am not getting the right amount.

Carol S. Helped me with a small problem and got the issue settled in record time over the weekend! Why not use Ebates when your doing your online shopping? It's as easy as it can be and you get money back on your online order.

I've been with ebates since 2011. The past few years they really seem to be dropping the ball in putting money in your account after a purchase. You need to be diligent. Keep your online receipts, you most likely (50% or more of the time) will have to track down your money. Pay attention, and it's worth it.

Often cheap, but at a price. They are not forth coming about many details such as obsolete products. If you do get a dud. You will encounter a lot of resistance from them in making it right. Be prepared to spend on shipping costs, long waits for repairs by a third company and often unsatisfactory results. Be VERY cautious when offered free shipping. They sometimes accepted my order without giving me a chance to opt for the free shipping, then charged me what I thought was inflated shipping costs. Not a company that you should trust. They do not freely make a phone no for you to call if you need to. That should tell you something!

Nicole is amazing. I was having trouble with an order and she helped me make this work both via email and on the phone. A truly amazing customer service experience. Please promote Nicole and give her double her current salary ;)

I love shopping, like normal, and through ebates getting cash back! I even will shop at particular stores that have higher rebates if they have the same products on another site that doesn't have or has a low rebate. Wonderful site!

Too many times I have to contact Ebates for credit on purchases. However a quick email usually resolves the problem... Different story with sizeable cash back. Been waiting for more than one month now for one purchase to be credited... a ten percent cash back. Gotta say that communication with Ebates is good... I still use it when I can. Word to the wise... keep meticulous records especially for larger purchases...

Ebates is amazing for your wallet! You use all the same rewards, coupons, etc that you would normally use in store or online. Shop all your faves, but do it with Ebates! I have gotten close to $400 BACK in my big, fat check (you get an actual check mailed every few months) You are just plain silly if you don't join Ebates! Check it out!

Awesome company. Above parr customer service. Highly recommended! I do a lot of online shopping at Amazon and Walmart. That does help a lot. I hope they are able to negotiate the same deal with CVS Pharmacy they have with Walgreens.

I began my interaction annoyed, having tried—in vain—to unsubscribe from the deluge of emails I had been receiving recently from Ebates. I sent a disgruntled email to Customer Service.
The representative who interacted with me, Chelsea, was so professional, tactful, and direct with her responses, that it left me with a very favorable reaction. In fact, Chelsea responded so promptly and politely to my series of emails, that I am now actually considering re-subscribing to Ebates. Service like that reflects very well on business.

Thank you

Excellent Customer Service! I contacted Ebates on 3/24/2017 and received an immediate response from Kris in Member Services. My request regarding a previous online purchase was resolved within just a few hours that same day. Very Satisfied Ebates Member!

I've used Ebates for years, don't do a lot of online shopping but every little bit helps. When I needed a new computer I was thrilled to see that I could go through Ebates and there was even a 10% special holiday offer. What a deal! Except that it didn't happen. After a few letters I was finally told that I had made the purchase through another site. NO, I had clicked on the special offer. They've now offered me a $20 consolation prize when I make another purchase - just did that, we'll see if the 20 bucks shows up.

I bought a toy for my son for Christmas over a month ago. The company sent out some type of plastic inexpensive credit card holder instead. I attempted to contact the company through phone calls, surveys & emails. Not once did I get a response. The toy never came. Luckily I paid through paypal and I filed a dispute and they eventually credited me. I would not order anything on this website. Beware!

I had been having problems with Ebates because I am disabled and cannot get to the bank. They persisted in sending me checks instead of letting me opt for gift cards. They have made good on all of it. I was contacted by the director of member services and he fixed everything. I was given a gift card for the checks I could not cash plus a little extra for my inconvenience all these months. He also assured me that, in the future, all rewards would be given to me in the form of gift cards.
If you are having problems with them, do contact customer service and get to the director.

EBates works fine when you are making small purchases, but I took them up on their Lifelock offer of a 40% rebate. After getting the runaround with four different reps, they finally said I did not activate the proper code and therefore missed out on the rebate. First of all that is a lie because I know how to use eBates. Secondly, I provided more than ample proof that I bought a service from a company that they offer rebates with; the rep never said I didn't meet the conditions of the rebate, but that I missed out on a technicality. I don't suppose it had anything to do with the fact that they would have to fork over $78.

I'm a new subscriber to Ebates and am looking forward to receiving cash back. In these economics times I appreciate being able to do that using this service. I was having trouble with the site and Ebates' CSR's are terrific. My Email to them was answered very promptly and provided resolution to my issue. I would strongly recommend the use of this site for all their online shopping.

My EBATES check did not arrive, and so I sent a request to have someone look into the missing payment. It turns out that the error was entirely my fault. My address on file with Ebates was from 2 years ago, and so I simply had not updated my account. An Ebates customer service representative adjusted my address in their system, and my check will be mailed next month. I appreciate the quick and proactive solution provided. Thank you!

I have been using Ebates for years and have never had any issues. I am always credited for the purchases I make (although my mom has had a few go missing--make sure to keep your email receipts and they will credit you!).

Recently, my account showed that my Big Fat Check was sent to me, but I did not receive it. I had moved but forgotten to update my address. I reached out to customer service, and they immediately looked into the problem, found another check that had not been cashed because it had been delivered to the wrong address, and reissued me BOTH checks! I opted to wait for the check, but they also offered to put the account into my PayPal account right away.

So responsive and helpful. I definitely recommend. If you are skeptical--don't be. I tell all of my friends - if you are going to shop online anyway, then why NOT start at Ebates?

I have been in the middle of traveling and moving and missed out on a check, which they kindly voided it and sent a new one out. The representative (Jason) was very cordial, quick when responding and took care of my problem with no hassle what so ever!

Since the site didn't acknowledge it was waiting for confirmation of my purchase from Advance Auto, I'll have to assume that's what's happening. Also, when I've gone to the site lately it's asked me to log in. Ebates didn't do that unless I was messing with my account.

Recently made a $2000. 00 purchase from sears and went thru ebates for 6% cash back. When it didn't show up in pending i wrote c/s and gave them order # and all info. Needed they say with large sums it could take up to 45 days for sears to get back to them. They have the proof. NOT HAPPY

I have nothing but positive things to say about Ebates and the Ebates member services team. I needed assistance when one of my transactions was missing from my statement. Not only did I receive a reply in less than an hour, but the issue was resolved right then and there. Other companies could learn a few things from Ebates. They certainly set a standard of excellence!

And a special thank you to Melissa G. It was a joy working with you.

I love shopping with Rakuten - it is very simple... one click and you are earning money while you shop! Their customer service department is absolutely the best... they are patient, knowledgeable and prompt to resolve any issues in a very timely fashion. Will be referring friends and family so that they too can enjoy earning cash back while they shop.