Rakuten

I absolutely LOVE Ebates and don't understand why more people don't take advantage of this great service. All rebates are fair and clear. Anytime that I have had a question, it is addressed promptly and professionally. There is a clear list of all sites that have been visited and if a company fails to approve your rebate, it is easy to search for. All my inquiries are answered with 2 hours. I love this service esp. Since I am an internet shopper!

I have been a member of ebates for about 6 months now
I have received a check as promised. If you are going to shop
Why not get paid for it? Actually it's a rebate but so what its money
In your pocket not the merchants. Love this site! Get a check at the
End of each quarter how can you complain about that.

I have previously enjoyed Ebates, but my number one complaint is that purchases are never credited to your account without having to fill out a form and contact customer service for each and every purchase. I constantly check my Ebates account after making purchases on Amazon, and they are never credited. I have had two fill out a form every single time I want to receive the proper credit for purchase. Ebates, you seriously need to improve your program because you're only going to lose customers this way. Get it together!

After 12 months, they will debit you $5 until your balance is 0. I did not see this in the initial terms... I feel maybe they retroactively added it, or I may be confused? Either way they took my cashback and made it disappear.

A bonus rebate on something you would buy anyway? How can you lose? Plus I had a little problem with a rebate and customer service responded right away and was very helpful.
My suggestion is to install the ebates browser extension, that way you'll never miss a rebate on any site you go to.

This website is great! I receive a cash back check every few months from my purchases. Never noticed a difference in the price when using this website. At least for the stores I visit this never happened(Macy's, gap, old navy, julep, Aldo, The bay and several other of this type). The customer service responds very quickly to every question. Overall, a five star website and service.

Ebates.com cheated me out of a big transaction (It doesn't seem to have problems with small transactions! Hmmm...). I made sure a followed all the rules, activates ebates.com, checked out, made sure I did not use any other discounts, etc. and yet, they did not give me my 4.75% back! Disappointed!

I really enjoy the deals and cash back from this site. Whenever I'm waiting for something to go on sale it's usually Rakuten that ends up discounting the item first so I give them my business. The cash back is just icing on the cake.

I have been using Ebates for about 2 years now and I am completely satisfied with their customer service, the website in a whole and I think it is a fantastic idea. I am a huge online shopper due to the majority of my days spent sitting at a computer for 8 to 12 hours a day, and it is amazing to get cash back for shopping. I would recommend this site to everyone

I was buying stuff at old navy online. I had already been in the store, waited on line 40 minutes just to find out the 30% discount was only online and useless in the store. Came home, duplicated the stuff I just bought and put it in my shopping cart-and was about to check out online, when ebates flashes in with a comment that they found a coupon for 40% and switched it automatically for me! (so very nice and economical) I had never seen them do that before, because I utilize every coupon I can find, but they found a better one and substituted it-giving me an additional 10% off-very, very, effective-thank you!

I guess if you like shoes and purses it works for you, but those of us who shop in stores and places such as Walmart, Amazon, Lowes and such, find out real quick that many items don't qualify for the ebates money back.

After spending close to a thousand dollars in the very places I mentioned, I had a grand total of 40 cents to my name in Ebates. Frankly not worth my time to log into Ebates.

Ebates had all kinds of cash back bonus offers I love shopping thru Ebates and the customer service is wonderful if you ever have a question they get right back to you. I wish I knew about this site sooner. I will always use Ebates when shopping online

Whenever I have a question or if a credit doesn't come through for some reason, customer service responds and resolves very promptly. Recently Gayle came to my rescue and was very courteous and professional. Ebates is a great way to do some Christmas shopping and receive cash back!

I recently needed to work with Heide about an order I placed on the phone with one of their stores. Ebates was very helpful and supportive of my situation and then went on to exchange emails answering multiple questions I had about a number of different situations. I ended up feeling helped, supported and like my issue mattered. Thank you Ebates.

Excellent customer service... Very fast response to my email, super efficient and resolved issue immediately. Couldn't be more pleased! (Awesome site in general as well, easy to navigate, great rewards!)

Mixed feelings on ebates. First experience was great. My most recent purchase involved a laptop that was out of stock so the retailer suggested replacing with another model which I accepted. When the transaction went through it cancelled the ebate. Not very happy.

My daughter and I love Rakuten. I mean, who doesn't love getting cash back on purchases. I have had a couple hiccup, when money wasn't added. But they had fixed it immediately! They have excellent customer service too. In these hard times right now. I look forward to that extra cash to take the kids out for ice cream or fill up my tank of gas, completely, instead of half way, which is what I can afford down days. Sounds silly, but every little bit does help in my household. And I am so very glad this is an site that is as real as it says.

I was very upset to have ordered a Groupon and it not show in my eBates purchase.
Alexis was wonderful however, in fixing this error and making it one of the most simple processes to get the situation resolved!

Thank you so much Alexis for making this experience almost as easy as opening the app.
:) Michelle

I'm kicking myself for not joining Ebates sooner - it was founded in 1998, I must have been under a rock, just recently heard about the site. I'm an avid online shopper and now I feel like I'm being paid to shop. No matter the amount of cash back, it's money the online stores aren't paying me when directly shopping. And the online transactions are secure, especially since it was founded by two Deputy District Attorneys who used to prosecute online fraud & identity theft, so no worries. And the customer service if phenomenal, expeditious response time. So sign-up, you have nothing to lose, just dollars to gain for FREE!

Long time user of this service, over the years many times the transaction didnt not record either site or software interaction. Money back is legit percentages can be sketchy and customer service though quick to respond provides little relief. I now document each transaction initial percentage offer and the Rakuten transaction acknowledgment incase issues rise later. With all of that it is still worth the extra effort with purchases that you were making anyway without a return.

Thought I would have to jump through hoops, but it is quite easy. Even recieved my first check. I am using frequently. Just wish I knew where the machine that gives money for saying the name correctly was... lol

They always do well if customer service is needed. The super points is a pretty good deal. I haven't used rakuten much before, but lately I've been shopping there more. If you factor in the super points, the prices aren't so bad.

Please note, this review applies to rakuten.com/shop, as the rakuten.com site now deals with rebates ("ebates") for other stores. Thank you.

Ebates has been awesome. I was afraid that I would be bombarded with emails, but that hasn't been the case at all. I had a question about my account, and my concerns were immediately resolved. The person who helped me was friendly and professional. Although I haven't belonged for very long, it's been a great experience.