Rakuten

Such great customer service! Very nice and patient people to deal with. They answered all my questions and concerns that I had in a prompt and timely manner. I received my free gift card and my first big fat check very quickly. Hey you go shopping for all kinds of things, you might as well save with coupons and you even get a percentage of what you spend back. It really does work! I highly recommend!

Incredibly customer-friendly experience. Ebates' customer service representative was very pleasant, professional and accommodating. My issue was handled quickly and efficiently... I wish all customer care departments would use Ebates as model for dealing with consumer concerns. Great Job!

I recently booked thru a vendor that was supposed to pay 10% back. When I received my email from ebates it was substantially less. I emailed them about it and they gave me the balance. Great customer service.

Other companies should have customer service like Ebates. They always get back to you ASAP with an answer. Checks come the day they tell you that its coming. I've never had a problem. Love Ebates, They go Beyond.

I've used EBates for years. Now it's Rakuten. No difference on that score. I do sort of resent their now sticking their own shopping out there all the time but it's a mild irritant. Otherwise, all is good.

Have had an Ebates account for years and it always worked well (I received my reward. However, since Dec. I stopped receiving any rewards although I purchased many gifts. Recently it looks like it works at least occasionally.

I got started with Rakuten about 6 months ago and have already received checks! It is so easy to set up with navigation prompts that easily guide you through the process. I really appreciate the automatic activation when you visit a website that they offer rewards and there are special offers that come with about every store.

I've used Ebates whenever I can remember to check their site first before online shopping. No problems so far and I have received the sign up giftcard and at least 2 checks. One thing to remember is that they usually don't send you a check until you accrue a certain amount. No complaints for a free service!

I've used this app for over a year now. When things post automatically it's great. When they say 'pending' you know it'll be a problem. I've had multiple purchases not show up and I've even emailed five separate times over a month period about one order and have yet to receive a response. They simply don't care.

Today I received the best customer service from a gentleman named zach. He really went above and beyond to make sure that all of my questions were answered and that I was happy. Thank you so much zach!

I purchased a dress online at Macy's using Ebates and it was one size too large. I went to the store and exchanged it not knowing that they would credit me and then ring me up as a new purchase. A couple of days later I noticed that the cash I received from Ebates was now deleted. I emailed them questioning the transaction and they were very fast to respond. The correct thing would have been to return the dress at Macy's and re-purchase it through Ebates.
With Ebates outstanding customer service, they refunded me the full amount, understanding that I made a mistake. Thank you for working with your customers.

The site itself is great if you do a lot of online shopping. They even have some in store ebates that can be used. However, this review is about the customer service. I reached out to get a new "big fat check" printed. Not only did they respond quickly, they apologized for the "delay" and got a new check printed and sent out to me without any hassle. THAT'S customer service

I want to clarify some points made by critics here. Yes, you have to spend some time and attention to your shopping. Shop a little first, before going to Ebates so you know about what is available. Open a site through Ebates, and buy on that site opening, and you will get your rebate. You may or may not get other offers available, like free shipping, however, because some sites only give one discount. I have always found Ebates pays out on schedule without a fight, even on big ticket items.

Being retired and on a fixed income I save where I can. Since I don't drive I get most items online. Amazing how between ebay bucks, ebates and other online retail % off savings can add up. Customer service is excellent. God bless you! Jesus is our hope for the future!

I bought a titanium diamond ring from Rakuten in November. They were all too happy to help me until they got their money. A stone fell out days later and after a month of emails i cannot get a response from them or the seller. Be careful out there people.

Ebates picks and chooses which rebates they want to honor. Over the last several months I have to to keep track of every purchase, then fight with Ebates customer service to get my rebates. Making everything so difficult and unpleasant. Right now if someone asked me about Ebates I would have to tell them to watch everything to make sure you get your money as promised; or stay away from Ebates because they will honor their own site.

Shopping made Easy for me since 2013. I am shopping on-line anyway and just enter through Ebates to the store I want to shop at and as commercials states I get PAID to shop. Ebates also organizes my favorite spots on a guide making it even easier... Ebates has been awesome to deal with. If have questions about purchases... they respond quickly and with understandable explanations. Would Recommend to anyone (and you even get paid for that, too)... who shops On-Line. They pay you in the form you choose. I personally just want the check. But they again give options...

I love Ebates! It is great to get money back for things I am going to buy anyway. An awesome way to save money on online purchases. Customer service is also top notch. Any issues I have had are always resolved in a timely, professional, courteous manner. Ebates, you rock!

I've been using Ebates for just over a year. I am always so pleased to get a rebate (in the form of cash back), especially for merchants who never offer a deal, just by using Ebates. It is super easy to use and for every online purchase I make, I get a check in the mail a few times a year. For the rare occasional hiccup that sometimes can occur, I get the absolute best customer support. It's always a real person, not automated response. They are super friend and quick to help me out. You will be so happy once you sign up and start earning cash back today. Happy shopping!

Thank you Ebates Customer Care Center! I was having an issue with the link to verify my address and I contacted the Customer Care Center. Alexis R responded quickly and was kind enough to walk me through the steps after I told her what my problem. Not only did the second response come back quickly but she described in detail what I needed to do and I was done in minutes! It can be a little frustrating when technology refuses to work your way but with the kindness and patience Alexis showed, I was a very happy camper after my experience. Have a question, ask! They are awesome!

I really thank you for your comprehensive reply. Ebates goes out of its way to be customer friendly! So often we get a recorded message on the phone or no reply. It's so refreshing to actually feel like a person and not just some number that a company is replying to. Ebates ROCKS! Please pass along this message to your supervisor, manager and higher ups! Ebates have never not responded... nor left me waiting for a reply. Many, many thanks!

I bought a photo scanner from this site. It arrived in a reasonable time frame. However, the product did not work. I first contact the seller... no response. Then I got rakuten customer service involved. They gave me the run around for 2 weeks. Finally I contacted the people at Google (as Rakuten is a Google Trusted Store). As soon as Google stepped in I received a full refund, a $10 gift certificate to use on Rakuten (not that I will buy from them EVER) and a $25 gift card from Google for all my troubles.

I noticed that I did not receive cash back from a recent Pep Boys order. I reached out to customer service and within hours they had researched my request and credited my account. I am very impressed with the turn around time!