Rakuten

I made a purchase through their website, as needed to earn cash back. My balance was near $100. However within a month, they removed the highest cash back bonus from my balance ($75), without a word.
I completed a Missing Cash Back form, to which they then requested the order details. Why do they need the details when the Shopping Trip information was right there with everything already?
They don't want to pay out, so they remove high cash back earnings. They've also re-designed the Shopping Trip page to where you cannot access any details past the current 3 months.

The Rakuten team is beyond amazing! I had a 10% cash back from hotels.com from a limited offer but ended up only getting 2%. After I reaching out to Rakuten, the team help me to reach out to hotels.com for verification and they even went above and beyond, sent me several updates though out 4 months. Hotels.com was not responsive and honestly, I didn't really expect to get the cash back but I indeed received it after several months. I was truly amazed by the customer service at Rakuten as they really go above and beyond to help me. Thank you!

They don't pay welcome bonus as was promised at the time of registration. First of all, I received a confirmation the full check was sent out to me, but in a while received a check $30 less, now they ignore me and don't answer to my messages

After a long chatting with team members, they blocked my account and waved my sign up and refer a friend bonuses since they found that I created multiple duplicate accounts. However, it so not true!
Other accounts I referred to were my family members! In their policy, it says that family members can get a refer a friend bonus as well.
They simply didn't believe me, restricted my account and didn't return my bonuses by claiming that I duplicated accounts.
They don't trust their customers which his so unprofessional, I am so disappointed by this…

I placed an order for a mattress online using Rakuten allowing a 15% dcash back, which helped me afford my mattress however the cash back did not show up, so I called customer service and I spoke with the supervisor Marlene and she explained what it happened by me adding a store discount code. Also made the Rakuten services fall off and explained what not to do in the future to avoid this. She quickly added the 15% to my account which was awesome I would truly recommend Rakuten to anyone who shops online or in stores I have saved almost $4000 since 2018.

I accumulated almost $300 cashback in my account, the payment date came, the company closed my account with all kinds of excuses, and they took the money I accumulated $300, but the commissions they received from sites I purchased they earned at my expense, there are several other complaints online about their working method, they advertise cashback Higher than the competitors, but when the time comes to pay, they close your account, earn the commission, and simply disown you in disgrace.

A Loyal Customer since 2013. Ebates had always been professional. Every representative will always go beyond the call of duty to make it right. Ebates is a true service oriented company and I highly recommend everyone to use their services and start earning your cash back on almost everything you purchase online and expanding on purchases made in store.

Simply the best.
If you have a problem to the Ebates team, that's no problem, it will be solved thoroughly & efficiently. Their communication is World Class.
Deal & Promo info is just a sight for sore eyes when the pop up or when I received an email.
Special thanks to Ms. Kathleen, keep up the great work..

As soon as you accumulate an amount above $20, your account will be blocked without explanation. I have been using the account for over a year. And as soon as I collected the amount, the account was blocked. NEVER USE THIS SERVICE. This is a scam.

Ebates will pay you for shopping any of the several participating stores in the Ebates network. This is real! You need this, unless you don't need money...
Ebates is so easy to use, the money is real. The customer care is exceptional. I had an issue yesterday, from the initial contact with Ebates to ask the question to the resolution that resulted in my Ebates earnings increasing was at most 4-5 Hours! Yes, I said HOURS not Days! The representative (Tim) was courteous, clear and concise. I've never had an online company resolve anything in less than 24/48 hours - until Ebates. Plus, the stores in their network are stores we all actually shop at, all the time! Put it on his way, sign-up at Ebates today... You have everything to gain and money to lose if you don't.
* I am giving this review freely on my own volition, I am not being paid or compensated in any way. Ebates is just so great I am obligated to spread the word. You'll feel the same as me once you start earning REAL money.

buy.com is one of my favorites. Have been buying from them for about three years. There prices are usually very competitive, web site is easy to use, but their customer service stinks. When you place your order make sure your shipping address is correct. Have received all orders in good condition and exactly what I ordered.

I was having trouble with getting my cash back offer from an online purchase and they fixed it right away and also gave me info on fixing the internet shopping problems. Thanks Ebates for your efficient customer service!

When looking for the best products with valid coupon without any hassle, its hands down the best Site to shop on and with. Plus Cash back bonus. Rakuten is Phenomenal simple as that, it will please you in one way shape or form.

WHEW! It's said that one 'atta-boy" is worth ten "aw-
Shucks"... so here's an ATTA-BOY from me (or PC...'atta-
Person.')... Quite impressive to see a purchase that I just made
This evening already credited by you... You keep renewing my
Faith that some of these merchandising mechanisms truly do
Work the way they should. Many thanks! Cheers,

One of the best incentives for shopping online. A simple click or two gets you paid! I've received over $100.00 dollars... and counting.
Their customer service is awesome!
Thank you Ebates/Victoria V.

There was, a discrepancy with my cash back total. I sent an email. They replied within 10 minutes, & had the problem fixed almost immediately... this is what I call exceptional customer service! Kudos, to you!

I've used Ebates for several years now and have received $296 cash-back. Ebates is a solid organization all around. The business-model fits perfectly because it benefits both the site and the consumer simultaneously. Their referral promotions are more than generous. They cash-back site options are the most extensive of any of these types of services. Customer service is top-notch.

As a poor, deal-hunting student, Ebates is an awesome service. The percent-back may not seem like much (usually 2-5%), but given the fact that this stacks with any coupon code you may find, it's free money that actually adds up quickly. Browser extensions make activating cash-back super easy, and I've never once failed to receive the cash back in a timely manner. Incorporate into your online shopping routine to save a few dollars here or there for very little hassle. Highly recommended.

Because of my latest experience I will forever be a loyal customer and shopper with ebates! Absolutely BEYOND expectations and helped me in every way they could. Very fast responses- excellent reps. Thank you guys!

I must compare Ebates.com with another cash-back site, SavingStar.com. Ebates is fast, responsive, and on-point when responding to customer concerns. Ebates rewards customers for purchases incredibly fast. The competitor offers poor customer service, has admitted to being six weeks behind in replying, and worst of all, does not honor its own cash-back incentives. Bottom line? No comparison. Ebates wins out every time!

The company uses vague and unfair terms to their advantage. Here are the problems:
1 They do not pay you the promised amount on time. I will receive less than 50% of the promised amount next month. I also did not receive my cash back on time last month.
2 They tell you the difference will roll over because some transactions were confirmed after the cut off date even when your portal shows otherwise. There is no way to tell what was confirmed or what was not on your end.
3 It takes a long time for their customer service team to respond, and they always provide useless information. They copy and paste the vague terms listed on their website.
2 Data collection and privacy problems. Given their unethical practice and unfair terms, you are selling your data cheap.Yes, they track. They make up excuses and alter terms and conditions liberally.
I almost forgot to mention that some confirmed transactions magically disappeared from my account (especially those with a higher rebate).
I am going to deactivate my account to cut the loss.

The customer service team was able to resolve my issue of missing transaction/points very quickly and gave me the credits I was due even though they were waiting for a merchant response on it. Great job!

Fantastic, SPEEDY experience with customer service today re a missing check... they were super helpful and quick on replies and fixing the issue. It's so refreshing to have such a smooth fix! Many thanks!

I have been using Ebates for a few years now. It is so easy to receive cash back for shopping. They have an excellent customer service department that usually responds immediately or within a reasonable amount of time. I would recommend this to anyone who not only shops on line, but also in stores!